Lilith Natural Beauty Avis 

133
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have been using these products for over 2 years , my skin has never looked or felt so good , no blemishes , no spots & younger wow amazing ! Fast service always & fast response to any questions ,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Cannot recommend these products enough! Over the past year I've had the candles, the lash and brown serum and more recently the lip oil, some moisturiser and soap. The products are second to none, the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

In LOVE with the cleansing balm. I've had excellent customer service so far and cannot fault this product. I've been loyal to LUSH ultrabland for 10+ years and this has me converted. My skin looks... Voir plus

Noté 5 sur 5 étoiles

Arrived on time..looking forward to using the serum.. The smell is unusual..the consistency is more liquid than I thought as you only need a small amount.. Fingers crossed it works.. No stinging se... Voir plus

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. aussi dans
  3. Fournisseur de produits de beauté
  4. Maché en ligne

Écrit par l'entreprise

Handmade Natural Skincare & Home Fragrance | Swansea-Based & Multi Award-Winning We’re a mother-daughter team creating multi-award-winning, handmade natural skincare and home fragrances in Swansea, South Wales. All our products are vegan, cruelty-free, and ethically sourced – and loved by a growing community of loyal customers across the UK.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

133 avis

5 étoiles
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4,9

Tous les avis

(133)

50 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beautiful products that make my skin…

Beautiful products that make my skin feel wonderful. I have bought some as gifts for friends. Would like to see some products for men in the future.

8 novembre 2025
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Réponse de Lilith Natural Beauty

So glad you love the products! A men's range is something we aim for one day, hopefully in the not to distant future <3

Noté 5 sur 5 étoiles

Lovely

These products are beautiful, they smell wonderful and leave you skin feeling amazing! I feel so happy to have found so lovely products that are truly natural. Kind to my skin and kind to the planet. Thank you 💗

28 octobre 2025
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Réponse de Lilith Natural Beauty

Thank you so so much! xx

Noté 5 sur 5 étoiles

Rose Geranium magic!

I first purchased the Rose Geranium mini face cream from Sarah at Crofty market (I was a fellow stallholder) I was so impressed i decided to treat myself to the gift set and ceramic soap dish! I havent tried the face soap yet but the candle smells lovely and burns well filling the room with the scent of essential oils. I will definetely be dropping hints to my family for xmas!

7 novembre 2025
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Réponse de Lilith Natural Beauty

So glad you are loving the cream!

Noté 4 sur 5 étoiles

Orange cleansing balm and geranium moisturer

I loved the cleansing balm smells divine and takes make up off easily. It didn't irritate my eyes.
I loved the smell of the geranium moisturer however I was rather thick and even when warmed up in my hands felt I had to drag across my skin. I'd like a runnier texture.

29 octobre 2025
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Réponse de Lilith Natural Beauty

Thank you for the lovely review <3 If you are looking for a thinner texture, we would recommend the calm balm as its a little bit lighter. However, they will always be a bit thicker than lotions as we don't add any water :)

Noté 5 sur 5 étoiles

a great little company with super…

a great little company with super products !
all natural so all good for your skin and they smell fabulous too !
thank you :)

27 octobre 2025
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Réponse de Lilith Natural Beauty

Thank you for the lovely review <3

Noté 5 sur 5 étoiles

Absolutely love the cleanser

Love all these products, all natural and smell amazing. I have just started using the cleansing balm and I am hooked! Would never use anything else. It removes all make up, feels so gorgeous on your skin and smells amazing! Would highly recommend ♡

13 octobre 2025
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Réponse de Lilith Natural Beauty

So glad to hear you love the cleanser! Thank you for taking the time to leave us a lovely review <3

Noté 5 sur 5 étoiles

Superb natural moisturiser

The grapefruit and Ylang Ylang moisturiser is absolutely great. Firstly, my skin is usually really sensitive the moisturisers but not this one. No problems at all. Next, it smells good and it's entirely natural. Third it goes a long way and finally it seems to be helping with the scarring where some skin cancer was cut out. Really impressed with the quality.

20 octobre 2025
Avis spontané
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Réponse de Lilith Natural Beauty

So glad to hear you are loving the moisturiser! Thank you for the lovely review <3

Noté 5 sur 5 étoiles

Lovely brand with even lovelier people

The most lovely brand in the entire country (if not, the world)! they're so active on socials, if you have any questions, they answer them so informatively and kindly. You can tell there's a lot of love entwined into the brand. Everything is so affordable as well, which is a lifesaver as a student.

22 octobre 2025
Avis spontané
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Réponse de Lilith Natural Beauty

Thank you for the wonderful review and all of the love! <3

Noté 5 sur 5 étoiles

Beautiful products, excellent service

I have tried most of their beautiful products now and am yet to find any that aren’t fantastic. Their moisturisers last ages because of how little you need to use, and they feel great on your skin. I love their coffee/orange body scrub, smells delicious.

Excellent customer service and very fast delivery - I think I received my last order within 2 days of ordering (which is particularly impressive considering they’re a small business).

25 septembre 2025
Avis spontané
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Réponse de Lilith Natural Beauty

Thank you so much for taking the time to leave us such a lovely review! It's amazing to hear you love the products so much and think we have excellent customer service <3 We hope you keep enjoying our products!

Noté 1 sur 5 étoiles

Very poor customer service

Very poor customer service. My parcel was delivered to the wrong address and got lost. The company did nothing to resolve the issue until Royal Mail confirmed it was lost. Only then was I refunded, and even that took almost a week. Extremely disappointed with the way this was handled.

15 septembre 2025
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Réponse de Lilith Natural Beauty

Hi Hamida,

We did everything within our power to give you the best and most generous customer service possible, and we pride ourselves on our excellent track record of customer service and product enjoyment. We are sorry you felt the need to leave us a 1* review when we could not have done anything more to try to locate this lost parcel.

Here is a brief rundown of what happened:
- There were 3 attempts by Royal Mail to deliver it, from which you would have received 6 emails to give them delivery options i.e. leave in a safe place.
- Unfortunately, on the 4th attempt they delivered it to the same house number, one road over.
- As soon as you contacted us, we were on the case, following up with Royal Mail and staying in close contact with you.
- We gave you a full refund for the product, including P&P.
- Royal Mail’s investigation showed that the person who had received the parcel at the wrong address delivered it to you and handed it to someone in your property.

The exact information with times and dates is shown below:

Unfortunately, Royal Mail delivered the parcel to the wrong address one road over, after 3 attempts to deliver it to your property.

As soon as you had emailed us with notification that Royal Mail had delivered the parcel to the incorrect address (27.09.2024, 14:47), we replied 40 minutes later with suggestions to help locate the parcel (27.09.2024, 15.27). As it was a Saturday, I could not call them straight away, but we explained Royal Mail’s process in depth to you, and promised we would call them first thing Monday morning, which we did.

As soon as we spoke to someone Monday morning (29.09.2025), we emailed you full information on what Royal Mail had said and what their full process was by 9:04am. We were very apologetic and did everything in our power to get this sorted as quickly as possible for you.

That evening at 21:29, you stated you were not happy with what Royal Mail come back with and requested a refund. The following evening (30.09.2025, 20:32) we kindly explained that we were very happy to refund the product for you, once Royal Mail had either declared it as lost, or it had been redelivered to you (which was Royal Mail’s process) and you sent it back. We took a bit longer to reply compared to normal as we were moving house, which I had mentioned to you in a previous email.

Out of kind consideration we even said we would pay the return postal fee ourselves in an attempt to rectify the situation, contrary to our returns policy.

We chased it up with Royal Mail again the following morning, who had declared it as lost, and we immediately sent you the full refund. We explained that refunds can take anywhere between 3-7 working days due to the payment process being, again, something totally out of our control. This is standard for any refund, even Amazon.

Finally, we did receive another phone call from Royal Mail a few hours later who said that the postman went to the property the parcel was incorrectly delivered to, and the resident said that they had actually taken the parcel over to your address and handed it someone from your home.

At this point, the refund had already been processed on our side, so you ended up with both a refund and the lost parcel. We really hope you do enjoy it.

Noté 5 sur 5 étoiles

Outstanding

I have tried so many different lash serums and oils and nothing seems to work. All seems like made up useless beauty products.
Since using in the lash oil that I purchased in a vegan fair in Taunton, I've noticed dramatic difference I use it between my DIY cluster lashes that I do weekly and have a couple days break between and my eyes and eyelashes have been incredibly grateful for it. Also I've had never ending chap sore lips and found most products just making themdrier. The lip oil has taken that away almost completely, I'm so impressed. It seem quite price at the time when I brought it however I think I'll have this lip product for next two years I can't believe how much you get for your money. It's amazing .

28 août 2025
Avis spontané
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Réponse de Lilith Natural Beauty

We are so glad to hear such lovely feedback! Over the moon you are enjoying your products <3

Noté 5 sur 5 étoiles

Amazing experience

First of all I want to acknowledge how sweet and friendly Maddie is every single time I order. Her warm and welcoming personality makes me want to shop with her more and more. Secondly I’m obsessed with the calm balm moisturiser. I suffer with really sensitive skin (that even reacts with products that claim to be safe) and I have a lot of allergies. This is the only moisturiser I’ve found so far that not only calms my skin but also clears it. It’s witchcraft…. Also I want to shout out the candles because they don’t get enough love and they are divine 😋 (good enough to eat)

12 août 2025
Avis spontané
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Réponse de Lilith Natural Beauty

What a lovely review Kay! Thanks for taking the time to leave your feedback <3

Noté 5 sur 5 étoiles

First pot of cream it has a llovely…

First pot of cream it has a lovely texture and smells amazing, helps me drift off to sleep , will definitely re purchase

31 juillet 2025
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Réponse de Lilith Natural Beauty

Thank you for your wonderful review Tracey, it means a lot!

Noté 5 sur 5 étoiles

Blew me away

In an time where we're all more aware of what we're putting into and on to our bodies, I was looking for some vegan skincare. I'm so glad that I found this amazing brand! Everything from the packaging, to the feel of the product on your skin, to the gorgeous smell, to the lovely service blew me away.

I tried the hand and foot butter for my self confessed lizard feet. They've never felt so soft and moisturized. A little product goes such a long way. I've also recently started the grapefruit face moisturizer, and it had genuinely reversed my fine lines. After the first use, I woke up with plump beautiful youthful skin.

Couldn't recommend this brand more! Love the product, the lovely ladies behind Lilith, and the story behind it's formation. Can't wait to try more products!

19 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Good customer service

Good customer service, prompt delivery, quality products

28 mai 2025
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Réponse de Lilith Natural Beauty

So glad to hear you are enjoying! <3

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