Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... Voir plus
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Taliska Shimwell really made my experience stress free as I knew she had it in control, she kindly gave me update throughout the process so I felt up to date and knew what was going on. Thank you Tali... Voir plus
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Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I... Voir plus
L'entreprise a répondu
Responded the same day I put in a visit request for a broken water boiler, and it was up and running again the same day. The Engineer was very pleasant too.
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- aussi dans
- Boutique de café
- Distributeur de café
- Fournisseur d'eau en bouteille
- Fournisseur de distributeurs automatiques
- Grossiste en café
Écrit par l'entreprise
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Écrit par l'entreprise
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Coordonnées de contact
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Royaume-Uni
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Excellent Service from Darcey at Liquidline!
We've had a fantastic experience working with Darcey Brown at Liquidline. She's always friendly, professional and incredibly helpful, consistently going above and beyond to provide excellent customer service.
Nothing is ever too much trouble, and her communication and support make her a pleasure to work with.
Darcey is a real credit to Liquidline, and we really appreciate the great working relationship we've built with her.
Highly recommended!
16 octobre 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Lewis, Thank you for your lovely review! We’re delighted to hear how well Darcey has supported you and that her friendly, professional approach has made such a positive difference to your experience with Liquidline.
We’re very proud to have Darcey on our team, and we’ll be sure to pass on your kind words. Building strong relationships and delivering excellent customer service is really important to us, so it’s wonderful to hear this reflected in your feedback.
Thank you for your continued trust in Liquidline and for your recommendation. We look forward to continuing to work with you
One Supplier, Every Machine, Zero Grounds for Complaint
We have had an excellent experience working with Liquidline. They have supplied more than 230 coffee machines across our business, including a mix of bean-to-cup and soluble models, as well as selected consumables. They also manage the planned and reactive maintenance of our machines and have taken on the servicing of equipment supplied by other providers. This gives us one dependable partner for coffee machine maintenance across our entire estate.
From the outset, Liquidline made a complex rollout feel straightforward. They coordinated site surveys, worked closely with our third-party facilities management provider and liaised directly with our contactless payment supplier. Their team consistently demonstrates professionalism, flexibility and a genuine commitment to finding the right solution.
A special mention must go to our National Account Manager, Darcey Brown. Darcey’s proactive communication, responsiveness and consistently high level of customer service give our teams real confidence that everything is being taken care of. Liquidline reliably meets its SLAs and responds quickly whenever support or a new solution is needed. We would have no hesitation in recommending them.
16 octobre 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Nicola, Thank you for taking the time to share such fantastic feedback! We’re delighted to hear that you’ve had such a positive experience working with Liquidline and that we’ve been able to support your business across your extensive coffee machine estate.
It’s great to know that our team has helped make the rollout and ongoing management as seamless as possible, working closely with your facilities management and payment partners to deliver the right solutions for your sites.
A special thank you for recognising Darcey Brown. We’re incredibly proud of the proactive service and dedication she provides, and we’ll be sure to share your kind words with her.
We really appreciate your trust in Liquidline and your recommendation. We look forward to continuing to support you and your teams with great coffee and reliable service!
Excellent Service from Liquidline
Excellent Service from Liquidline
Very pleased with the service received from Liquidline. The overall experience has been positive, with a professional approach and a straightforward purchasing process. Communication was good, and everything was handled efficiently.
I would be happy to recommend Liquidline to others and would consider using them again in the future. Thank you for the great service!
11 octobre 2026
Réponse de Liquidline
Good Morning Mr HUssain, Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with Liquidline and that our team made the purchasing process straightforward and efficient. Your kind words and recommendation mean a great deal to us. We look forward to working with you again in the future!
Instant response from the technical team
Instant response from the technical team and clear instructions on how to resolve the issue.
15 octobre 2026
Avis spontané
Réponse de Liquidline
Good Morning, Thank you for your positive feedback! We’re delighted to hear that our technical team responded promptly and provided clear instructions to resolve the issue. We appreciate you taking the time to share your experience with us
Responded the same day I put in a visit…
Responded the same day I put in a visit request for a broken water boiler, and it was up and running again the same day. The Engineer was very pleasant too.
13 octobre 2026
Avis spontané
Réponse de Liquidline
Good Morning Alison, Thank you for your lovely review! We’re delighted we could respond so quickly and get your boiler back up and running on the same day. We’ll also be sure to pass on your kind comments to our engineer.
Réponse de Liquidline
Good Afternoon Rhonda, Thank you for your lovely review! We’re delighted to hear that Clive was professional, patient and helpful. We’ll be sure to pass on your kind feedback to him. Thank you for taking the time to share your experience!
Always very efficient with deliveries
6 octobre 2026
Réponse de Liquidline
Good Afternoon Lindsay, Thank you for your lovely feedback! We’re delighted to hear that you’re happy with our efficient delivery service. We really appreciate your support and hope you enjoy the rest of your day.
Always on time
Always on time
product great as stated by customers
overall very happy
Sonia
Host
Mercedes Benz Huddersfield
5 octobre 2026
Réponse de Liquidline
Good Afternoon Sonia, hank you for your lovely review! We’re delighted to hear that you’re happy with our service, punctuality, and the quality of our products. Customer satisfaction is very important to us, and we truly appreciate you taking the time to share your feedback.
Customer Service
Taliska Shimwell really made my experience stress free as I knew she had it in control, she kindly gave me update throughout the process so I felt up to date and knew what was going on. Thank you Taliska!
13 octobre 2026
Avis spontané
Réponse de Liquidline
Good Morning Tierney, Thank you for your lovely review! We’re delighted to hear that Taliska made your experience stress-free and kept you informed throughout the process. We’ll be sure to pass on your kind words to her. Thank you for taking the time to share your feedback!
Great service and knowledge from the…
Great service and knowledge from the engineer. Friendly and helpful.
5 octobre 2026
Réponse de Liquidline
Good Afternoon Jamie, Thank you for your lovely review! We're delighted to hear that our engineer provided great service and was friendly, helpful, and knowledgeable. We really appreciate your feedback and will be sure to pass on your kind words to the engineer.
Réponse de Liquidline
Good Afternoon , hank you so much for your 5-star review! ⭐ We’re delighted to hear that your order arrived on time and that you enjoyed the Walker Biscuits. Your kind feedback means a lot to us, and we hope to serve you again soon
Great customer service
Great customer service from Matt, Jasmine and Paul. Quick response time, effective trouble shooting, comprehensive instruction... and obviously delicious coffee!
7 octobre 2026
Avis spontané
Réponse de Liquidline
Good Morning Amelia, Thank you so much for your fantastic review! We’re delighted to hear that Matt, Jasmine and Paul were able to provide such helpful and responsive support. It’s great to know that the troubleshooting and instructions hit the mark — and of course, we’re especially pleased you’re enjoying the delicious coffee! ☕️
We really appreciate you taking the time to share your experience. We’ll be sure to pass your kind words on to the team!
Delivery
Always like the next day delivery! Simple ordering! But the the delivery was left at from door and some boxes damaged.
2 octobre 2026
Réponse de Liquidline
Thank you for your feedback! We're really pleased to hear you're happy with our next-day delivery service and how easy it is to place orders. 😊
We're sorry to hear that the delivery was left at your front door and that some of the boxes were damaged. We appreciate you bringing this to our attention and will take this feedback on board.
simple online ordering
26 septembre 2026
Réponse de Liquidline
Thank you for your review! We're really pleased to hear you found our online ordering process simple and easy to use. We really appreciate your feedback and hope to continue making ordering as straightforward as possible for you!
As always Lee sorted out our problem…
As always Lee sorted out our problem with the coffee machine and the milk dispenser not working. We have been having issues on going for a while now. It seems the only person that can sort it is Lee. Ben came and helped and he went into it straight away and fixed it with Lee he was brilliant. So from now on the two main people we will want to fix our machine is Lee and Ben.
23 septembre 2026
Réponse de Liquidline
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that Lee was able to get your coffee machine and milk dispenser back up and running, and it’s fantastic to hear that Ben was able to jump straight in and work alongside Lee to get everything resolved.
We’re sorry to hear you’ve been experiencing ongoing issues, but it’s great to know that Lee and Ben have given you confidence that your machine is in good hands. We’ll be sure to pass your kind feedback on to both of them — they’ll be delighted to hear it!
Thank you again for your continued patience and for recognising the hard work of our engineers.
Coffee machine repair
Karl repaired and adjusted everything on our coffee machine, thank you! He came back the next day to adjust espresso shots for our taste and change water filters. Swift and professional service! :)
9 septembre 2026
Réponse de Liquidline
Good Morning Inga, Thank you so much for your fantastic review! We’re delighted to hear that Karl was able to get everything on your coffee machine working perfectly and fine-tune the espresso shots to your taste. It’s great to know you were happy with the swift and professional service. We really appreciate your feedback
Always quick to respond and super…
Always quick to respond and super helpful
28 septembre 2026
Avis spontané
Réponse de Liquidline
Good Morning, Thank you so much for your kind review! We’re delighted to hear that you’ve found us quick to respond and helpful. We really appreciate your feedback and look forward to helping you again in the future!
ALWAYS EXCELLENT SERVICE
ALWAYS EXCELLENT SERVICE, ON TIME DELIVERY(NEXT DAY AMAZING) BRILLIANT SERVICE.
23 septembre 2026
Réponse de Liquidline
Good Afternoon Suzanne, Thank you so much for your fantastic review! ⭐ We’re delighted to hear that you’re consistently happy with our service and that our next-day delivery has impressed you. Your kind words mean a lot to the whole team. We really appreciate your continued support and look forward to serving you again soon! 😊
Always a quick and reliable service
22 septembre 2026
Réponse de Liquidline
Good Afternoon, Thank you for your kind review! We’re delighted to hear you’ve found our service quick and reliable. We really appreciate your support and look forward to helping you again soon
Great customer service, great quality products
25 septembre 2026
Réponse de Liquidline
Good Afternoon Pamela, Thank you for bringing this to our attention, Please allow us some time to look into this for you and once of our Customer Service Team will contact you shortly to discuss.
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