Coffee Supplies Direct Avis 

9 667
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Update 02.10.26: you have contacted. Thank you. Can’t trace the earlier response you mention. Appreciate the contact now. I am now in direct comms with the manufacturer. I will not pursue... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so... Voir plus

Noté 5 sur 5 étoiles

Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Voir plus

Noté 5 sur 5 étoiles

Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Voir plus

À propos de l'entreprise

  1. Grossiste en café
  2. aussi dans
  3. Boutique de café
  4. Distributeur de boissons
  5. Grossiste de thé

À propos de Coffee Supplies Direct

Écrit par l'entreprise

About Coffee Supplies Direct

At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.



We specialise in:

It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.

We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.

Delivery - Free delivery on orders over £60 with a Next Day delivery option available

Returns - 30 Day money back returns on items returned in their original condition

Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

10 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(9 667)

26 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

‘Weird’ banding on Yorks Gold tea

Update 02.10.26: you have contacted. Thank you. Can’t trace the earlier response you mention. Appreciate the contact now. I am now in direct comms with the manufacturer. I will not pursue further through yourselves. Take care.

—————————-

I sent via website but wanted you to see the packet affected. Now disposed of.

If you can please advise?

Most disappointing (from Yorkshire Tea, rather than you guys).

Many thanks in anticipation.

I sent a request via your website and emailed direct Saturday. Can’t yet trace a reply. Anecdotally you are good at monitoring reviews on trustpilot, so taking as an opportunity for you to address this.

25 septembre 2026
Avis spontané
Logo de Coffee Supplies Direct

Réponse de Coffee Supplies Direct

We’re sorry to hear about this.

We can see that you contacted us on Saturday. Our Customer Service team is available Monday to Friday, and we replied to your message on Monday asking for the Best Before date and batch number so we could check this with the manufacturer.

Unfortunately, we haven’t received these details yet. Please get back in touch with our Customer Service team and we’ll be happy to help.

Kind regards,
Coffee Supplies Direct

Noté 5 sur 5 étoiles

First Time Customer - will be returning!

I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so soon after. Royal Mail delivered this morning and I have already had my first cup! My local supermarket doesn't always stock the boxes of Flat White 30, so I'm really pleased to find these. I couldn't ask for a better buying experience. Thank you!

12 août 2026
Avis spontané
Noté 2 sur 5 étoiles

What has happened?

The last order placed the coffee pods were £85 (Feb 26), now for the same items / quantities it is somehow £110 (reduced from £140), in a short space of time it is a mighty hike in price, previously everything was great, but now the price is way too high

16 juin 2026
Avis spontané
Logo de Coffee Supplies Direct

Réponse de Coffee Supplies Direct

Unfortunately, the cost of this product has recently increased due to higher prices from our suppliers. The current price reflects these changes and is the best we are able to offer at this time.
We are continually working to keep our prices as competitive as possible and appreciate your understanding.
Apologies for any inconvenience caused.

Kind Regards
Coffee Supplies Direct

Noté 5 sur 5 étoiles

Brilliant!

It was the first time I used this supplier and I was completely amazed by its efficiency and speed of delivery.
I ordered my coffee Saturday morning and the it arrived on Sunday the next day.
Fantastic!

26 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely the best company on the…

Absolutely the best company on the internet,not only do you get next day delivery but,if you have a problem with any product, they go the extra mile to resolve the issue.
Their products are the best quality and priced for great value for money.
I will never go anywhere else for my coffee supplies again, this is my go to company now, and I recommend you give them a try because I don't think you'll be disappointed.

21 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

First and last time using this company

First and no doubt last time I’ll be using this company. I ordered skimmed. 12 x 500ml of skimmed milk. What do I receive ? 12 x 1 LITRE cartons of semi skimmed that are of no use to me. I’ve been in touch with customer services and still waiting for a return label. Very slow process and one I don’t have time or the inclining to wait around for. I work long shifts and dont have the time for this. So now im giving this milk away to those that need it.
Not very professional and responses/resolutions ( still waiting )
are not helpful and time efficient

16 avril 2026
Avis spontané
Logo de Coffee Supplies Direct

Réponse de Coffee Supplies Direct

Hi,

We’re very sorry to hear about your experience and appreciate you taking the time to leave your feedback.

We have reviewed all previous communication and can confirm that all emails were responded to within our customer service working hours without delay. In addition, the customer service team sent you a link for a pre-paid return label on 21/04 to help resolve this as quickly as possible.

We are very sorry for the inconvenience caused.

As advised, please get in touch with our team and let us know once the collection/return has been arranged, and we will promptly proceed with sending a replacement or issuing the appropriate resolution.

Kind regards,
Coffee Supplies Direct

Noté 1 sur 5 étoiles

Placed an order

Placed an order. Received long life milk with very short date. All the way through I got the impression that it was my fault!
I sent photographs of the cartons and dates.I know from previous replies on trust pilot they have their procedures, but returning 11 cartons of milk was probably always going to go wrong...it did. No refund.
Maybe someone needs to step back and look at their customer service procedures for when things go wrong.

9 avril 2026
Avis spontané
Logo de Coffee Supplies Direct

Réponse de Coffee Supplies Direct

Hi,

Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.

We did offer a free return for the items, and our customer service team followed our internal procedures while assisting you throughout. Unfortunately, the parcel was damaged during transit and returned back to you by the courier, so we did not receive the items as expected.

We sincerely apologise that this led to a poor experience and that you felt at any point this was your fault- this is not the impression we want to give.

Please note that a full refund has now been issued, even without the items being returned to us.

We truly appreciate your feedback and are sorry again for the inconvenience caused.

Kind regards,
Coffee Supplies Direct

Noté 2 sur 5 étoiles

Sent me faulty milk pods

Sent me faulty milk pods that keep exploding in my machine and are ruining it

21 mars 2026
Avis spontané
Logo de Coffee Supplies Direct

Réponse de Coffee Supplies Direct

Hi,

Thank you for your feedback, and we’re very sorry to hear about the issue with the milk pods.
We can see that you have already contacted our Customer Service team, and they will be assisting you further to resolve this as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it.

Kind regards
Coffee Supplies Direct

Noté 5 sur 5 étoiles

Great prices and service

Stumbled across this site on Google looking for Nairn biscuits and ended up picking up a few other things. Brilliant service - shipped next day delivery within 24 hours and packaged well with great prices to boot. I'll be back.

12 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Superb

I've used this company multiple times and I have to say they are superb. Prices and delivery are second to none. Would highly recommend.

18 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Experience

Great experience. My go to supplier for Tassimo pods and I find the website easy to navigate and order from. I had a slightly weird experience when Royal Mail were striking but this was back in 2023 and I’ve ordered several batches of pods since then and no problems whatsoever with delivery being very quick and the coffee is always packed very well. The prices are extremely competitive and I’ve had no issues with items being out of stock so all good really. There’s a good reason why they are rated 4.9.

16 février 2026
Avis spontané
Noté 5 sur 5 étoiles

The coffee is excellent

The coffee is excellent, prices are fair, and any postage costs are reasonable for the size of the boxes I usually order. This time I was also able to buy in bulk thanks to the long-dated products.

6 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

Ordered rappor coffee late afternoon it arrived mid morning the next day, brilliant service.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Good service and good value

Ordering is very straightforward and the delivery was prompt. Coffee was well packaged and the authentic Lavazza product. Much cheaper than buying in the supermarket!

13 janvier 2026
Avis spontané

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