Update 02.10.26: you have contacted. Thank you. Can’t trace the earlier response you mention. Appreciate the contact now. I am now in direct comms with the manufacturer. I will not pursue... Voir plus
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Lisez les avis des autres
I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so... Voir plus
Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Voir plus
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Voir plus
À propos de l'entreprise
À propos de Coffee Supplies Direct
Écrit par l'entreprise
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Coordonnées de contact
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, Royaume-Uni
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4,8
Excellent
10 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I would like thank EmilIa for the good…
I would like thank EmilIa for the good work she did with chasing up a failed Royal Mail delivery 10-10 and the cappuccino is really good also ⭐️⭐️🙏
9 janvier 2026
Avis spontané
I ordered Douwe Egberts Roast Coffee…
I ordered Douwe Egberts Roast Coffee and got sent Douwe Egberts Continental Classic Roast Instant Coffee,not the same product,no joy with their customer service, so I will never use them again.
30 décembre 2025
Avis spontané
Réponse de Coffee Supplies Direct
Hi,
Thank you for bringing this to our attention, and we’re sorry to hear about your disappointment.
Our customer service team has looked into this matter, and based on our records, the item you received matches the product that was purchased from us. That said, we do apologise for any confusion or inconvenience this may have caused.
Kind regards
Coffee Supplies Direct
Best price on the internet
Easy ordering and best price on the internet. Customer service replied quickly to a query I had. Considering I ordered late on Saturday evening my goods were despatched on Sunday and delivered via Royal Mail on Tuesday. Kept up to date re tracking. Most impressed and will definitely re order my coffee from them again. Huge thanks for a first class service.
29 novembre 2025
Avis spontané
Brilliant service
Placing an order - simple.
Payment - simple.
And then order delivered by Royal Mail within 36 hours of the order being placed.
Brilliant
28 novembre 2025
Avis spontané
Excellent service
Excellent service
My items arrived the next day
Definitely recommend this company
6 novembre 2025
Avis spontané
Poor service and no discount code issues
Signed up for first time registration 5% discount
Had large tea order in wallet waiting for code
No code arrived so emailed them
They say no such code
Order gets cancelled by them as sold out even though in my wallet waiting to put code and pay
Crap service
Crap ordering system
Wasted my free time
26 octobre 2025
Avis spontané
Réponse de Coffee Supplies Direct
Hi,
We are very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
As explained in our emails, the 5% discount code is available only for first orders placed by new customers, and this is noted on the banner shown for the discount. The reason you did not receive the code is that our system recognised you have previously placed an order with us.
Regarding the items from your basket that were sold out, we understand this is frustrating. Unfortunately, our system does not reserve stock when products are added to the cart, and an item may sell out if another customer completes their purchase before the order is finalised.
We apologise for the inconvenience caused and for the disappointment this experience has created. If there is anything else we can help with, please feel free to contact us.
Best regards,
Coffee Supplies Direct
Cheapest Tassimo pods
Its cheapest Tassimo coffee pods suppliers in UK .I have been using this site from past 2years . never had issue with order or delivery. Only thing is that you can buy bundle of 5 packs ,I feel sometimes,they should give more options to their customers to choose 5 packs. Mix and match blend would be a great deal.
11 novembre 2024
Lightning Fast Delivery
My order was placed late Saturday morning and delivered on Sunday, less than 24 hours later, so thank you to Coffee Supplies Direct and Royal Mail for really speedy service - i’d fully expected Monday dispatch and Tuesday delivery. Five Stars!
11 octobre 2025
Avis spontané
Fantastic experience as a first time customer…
Fantastic experience as a first time buyer from this company especially Emilia! I initially sent an enquiry regarding expiry dates and had an extremely fast response. My order was dispatched very quickly but unfortunately Royal mail lost it. I needed this order quickly for my small business so I was a bit stressed. After a few days or realising it was stuck somewhere, Emilia then helped me by sending a replacement out which arrived the next day. I appreciated this so much as I know a lot of companies would not have done this until the original parcel was located.
I will order from here every time I need this product, thank you! :D
5 septembre 2025
Avis spontané
5* PRODUCTS AND FAST DELIVERY
THE RANGE OF COFFEE / TEA PRODUCTS IMPRESSIVE, QUALITY AND PRICING EXTREMELY COMPETITIVE. MY TRACKED ORDER ARRIVED WITHIN 48 HOURS - A 5* EXPERIENCE AND A NEW CUSTOMER FOR YEARS TO COME !
HOWEVER, MY 4 STARS RELATE TO POOR COMMUNICATION ON THIS OCCASION. I PLACED MY FIRST ORDER, NO EMAIL CONFIRMATION RECEIVED, I SENT A FURTHER 2 EMAILS , NO RESPONSE. NO TRACKING UPDATE, NO CONTACT AT ALL. I HAD NO INDICATION IF MY ORDER WAS ACTUALLY RECEIVED OR DISPATCHED. THOUGH DELIGHTED WITH MY ORDER , DISAPPOINTED WITH LACK OF CUSTOMER SUPPORT.
8 septembre 2025
Avis spontané
Réponse de Coffee Supplies Direct
Hi,
Thank you so much for your kind words and for taking the time to leave a detailed review. We're thrilled to hear that you were impressed with our product range, pricing, and delivery speed. We’re absolutely delighted to welcome you as a new long-term customer!
We’re very sorry to hear about the communication issues you experienced. After checking our records, we can confirm that we received both of your emails and replied to each one on 15/09/2025, at 9:29 AM and again at 2:54 PM.
It’s possible our replies, along with your order confirmation, may have landed in your spam or junk folder, so we kindly ask you to check there just in case.
We really appreciate your feedback and we’re glad that you were happy with your order overall.
We look forward to your future orders.
Kind regards
Coffee Supplies Direct
Excellent service
Great product, excellent quality and excellent value + service. Packaged well and delivered on Time.
4 octobre 2024
Bulk buys and good prices
Excellent prices and the ability to buy my coffee in bulk make this a great website. My last order arrived incredibly fast too. Overall great service
12 septembre 2025
Avis spontané
Faulty goods
They know, because i have told them about ten times that i threw damaged items in bin yet they keep asking for ‘more images’
Customer services are appalling
Do not buy from these cowboys
8 septembre 2025
Avis spontané
Réponse de Coffee Supplies Direct
Hi Nigel,
Apologies for not meeting your expectations. We follow our established procedures to ensure fair and consistent outcomes for every customer. This matter is now considered closed. Please note that we do not engage with or tolerate abusive or offensive language directed at our staff.
Best regards,
Coffee Supplies Direct Team.
Heaven for coffee drinkers
Wow wow and wow...first time using this company, outstanding and excellent service all round. It was like the items I ordered were at my doorstep before I finished the order lol. Will definitely use again without any hesitation.
6 septembre 2025
Avis spontané
Always fantastic service
Always fantastic service: good selection of coffees; good prices; properly packed; and arrive almost immediately (well, usually the next day). I always buy my coffee from them.
3 septembre 2025
Avis spontané
Always get my coffee pods from this…
Always get my coffee pods from this company. Very good prices and excellent delivery times.
30 août 2025
Avis spontané
excellent customer
I came upon this company by searching for tassimo pods, their prices were excellent and the delivery of my order was really quick. I have never received such great service from a company before and I will certainly buy from them in the future
7 août 2025
Avis spontané
Always good
27 juillet 2025
Great service at very competitive…
Great service at very competitive prices and promptly delivered…..a total no-fuss experience
27 juillet 2025
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