Coffee Supplies Direct Avis 

Coffee is lovely - not bitter and delivery was smooth and quick, price was great too

placed my order late on a Saturday night and it arrived by Wednesday.
Well packed, genuine Dolce Gusto pods with a good expiry date on all products. All but one box of pods has an expiry of 2026 and the one box for 2025 is December.

Pricewise it worked out much cheaper to buy in bulk this way than to get them in local supermarkets.
The Tiziano brand hot chocolate is Dolce Gusto compatible and very nice.

No issues at all with the company or the product and will definitely be using again.

Good price and fast delivery. Thank you

Easy to order and very quick delivery

I was trying to order from my normal supplier, however they were out of stock. I checked the price and it was much higher than last year. I saw a link to these people and they had the stock and guess what it was cheaper than I paid last year. Bargain!

All very easy to do, came quickly and according to the order. Would use again.

Great price, and fast delivery

Lots to choose from and very quick delivery

I have to apologise to Coffee supplies direct, as it has been brought to my attention, there was an error in the email address given to them, no wonder I had no confirmation email!
Thank you for sending me on the invoice, only issue now is awaiting the actual delivery from Royal Mail, which appears to be stuck at the Jubilee Mail centre!
Hurray, parcel received now, delighted with service!!!

I received the wrong size for the Westminster Coffee. I am still waiting for their response. it's been 3 days. I paid for the 6x1kg and I got the 50x60g. How could you mess that up?

I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once communications were restored my problem was dealt with efficiently. 1 star revue withdrawn- company back in my good books!

Really simple to order with Apple Pay, and item arrived with free delivery within two days. Absolute great service and great prices.

Abysmal after sales service. I mistakenly ordered the wrong coffee pods. Order number 11571835634041. No problem with ordering or delivery.
I understood from the company website that I needed returns number to return the order and get a replacement. The after sales service is unacceptable and disappointing. I have have emailed 3 times and got no reply. There is no phone contact number. I am resorting with this review to try and get some service.

Easy site to order from prompt despatch and delivery

The coffee is much cheaper than my local supermarket. It's long-dated so I can buy in bulk and get free shipping. Delivery is faultless and very quick.

Excellent, fast ordering and delivery service.

As always, very prompt service. Thank you

You make getting my coffee so easy and quick

I recently ordered a 100-serving bundle of L’OR XXL capsules from their website for £24.95. The advertisement clearly stated, “That’s £0.24 per serving.” However, I only received 50 servings (5 boxes of 10 capsules), meaning I was effectively charged £0.49 per serving—double the advertised price.

When I contacted customer service to report the issue, I received a shocking response:

“The number of servings was incorrectly entered as 100 instead of 50. The information has now been updated to 50 servings (£0.49 per serving). I can offer you a 20% refund if you wish to keep the item or provide a return label for a full refund.”

I find it unacceptable that such a significant misrepresentation was allowed to happen in the first place. Customers, including myself, purchased this product based on false information, and simply changing the listing after the fact does not make it right.

Their 20% refund offer is completely inadequate, as I only received half of what I paid for. The only fair resolution would be: A 50% refund to reflect the actual product received, or; The remaining 50 servings to fulfil the original order.

This mistake was entirely on their end, and expecting customers to go through the hassle of returning the product due to their false advertising is unreasonable. I would not recommend purchasing from this company.

Ordered the Tassimo Coffee Shop Classic Americano as was cheaper than the normal Americano. Totally tasteless weak coffee. Messaged the company direct but no response. Will not be ordering from this store again.