Update 02.10.26: you have contacted. Thank you. Can’t trace the earlier response you mention. Appreciate the contact now. I am now in direct comms with the manufacturer. I will not pursue... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so... Voir plus
Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Voir plus
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Voir plus
À propos de l'entreprise
À propos de Coffee Supplies Direct
Écrit par l'entreprise
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Coordonnées de contact
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, Royaume-Uni
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4,8
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service
Excellent service, excellent price.
Super fast delivery. Thank you
20 février 2025
Avis spontané
This company owes me £1096.50
This company owes me £1096.50. Do not send payments to their bank account. Holds your money ransom. On the 14/01/25 i placed an order for £1698.50 on their website through paypal. After placing this order they emailed me asking for the payment to be sent to their bank account and they will refund on paypal, no problem i sent the money. The day after i send money to their bank they email to tell me they only have 28/79 of the units i purchased, they said they would refund me for the missing units, this was the 21/01/25. 27/01/25 i get a notification from paypal my refund cant be processed, almost 2 weeks since theyve taken 2 payment off of me. 29/01/25 i received paypal refund. Its now 04/02/25 and after chasing multiple times for my bacs refund for my missing units i have resulted in writing this review in hopes of getting my money back.
4 février 2025
Avis spontané
Réponse de Coffee Supplies Direct
Hi
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you faced regarding your order. We understand how important it is for our customers to receive timely refunds and clear communication.
I can see that the refunds have both been actioned. It’s never our intention to withhold funds, and we apologize that this has happened.
We appreciate your patience and understanding as we resolved this matter and look to improve our processes.
Kindest Regards
Coffee Supplies Direct
First purchase, great price & fast delivery
First purchase, great price for a pack of 6 Taylors decaf which I've started drinking but expensive to buy in supermarkets. Quick delivery & good communication re order. Will definitely use again.
27 janvier 2025
Have tried to find decaffeinated coffee…
Have tried to find decaffeinated coffee pods but this was the only site I could find that sold them. Order arrived very quickly. Really pleased.
27 janvier 2025
I’ll definitely use Coffee Supplies Direct again
This was the 1st time I’d used this company and it won’t be the last. Easy ordering online, my order arrived when expected and was packed to a high standard,
I wish you would stock Green & Blacks organic hot chocolate as I’d definitely order that too.
27 janvier 2025
A positive experience
I discovered this company by chance and ordered only once, but everything went smoothly: Speedy delivery at a reasonable price and good dates on the product.
22 octobre 2024
Avis spontané
Good coffee at a fair price
14 janvier 2025
One of the six bags of coffee had split…
One of the six bags of coffee had split open in transit, spilling some of its contents.
3 janvier 2025
Réponse de Coffee Supplies Direct
Dear Peter,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the damaged bag of coffee.
I was unable to locate any contact from you to our customer service team. If you haven’t already done so, please contact us directly through the "Contact Us" section on our website, and a member of our team will assist you in resolving this matter asap.
We appreciate your understanding and look forward to addressing this for you.
Best regards,
Coffee Supplies Direct.
Fabulous Choice, Free Delivery*…
Fabulous choice and always stocks my favourite which I can never find anywhere else. Prompt delivery and amazing value. I ve had 3 orders off them now and I'm extremely happy with my products, service and deliveries
30 décembre 2024
Great item,good price and great delivery
30 décembre 2024
Good price and quick delivery.
30 décembre 2024
Good value and delivered quickly
30 décembre 2024
We are very happy with the variety of…
We are very happy with the variety of coffee pods received. We are trying them all to see which ones we like best. We can then decide, the ones to order next. So far, so good!
30 décembre 2024
Quick delivery of the best cappuccino.
30 décembre 2024
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