Sarhan Harhara came to fit our water dispenser, he really went above and beyond and was professional at all times. Made sure the job was done throughly and checked our other liquid line appliances bef... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I struggle with our coffee machine at times.....it seems very temperamental. The biggest improvement for me is in the customer service. If I can't sort it out myself it's because I've tried pretty muc... Voir plus
L'entreprise a répondu
The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who wal... Voir plus
L'entreprise a répondu
Chris was very helpful and efficient in helping me with an issue with our machine, very patient in talking me through how to fix the problem, thank you again Chris, much appreciated!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- Fournisseur d'eau en bouteille
- Boutique de café
- Distributeur de café
- Grossiste en café
- Fournisseur de distributeurs automatiques
Écrit par l'entreprise
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Écrit par l'entreprise
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Coordonnées de contact
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Royaume-Uni
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Quick response and helpful
The response was quick and engineer David was very helpful and went above and beyond to rectify the issue.
27 août 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Gill, Thank you for your fantastic feedback! We’re delighted to hear that David was able to resolve the issue quickly and went above and beyond to help. We’ll be sure to pass your kind words on to him.
Réponse de Liquidline
Good Afternoon Pamela, Thank you so much for your kind words! We’re delighted to hear you found our service reliable. We really appreciate your support and hope you enjoy the rest of your day.
Réponse de Liquidline
Good Morning Howard, Thank you for your kind review! We’re delighted to hear you were happy with the service. We really appreciate your feedback and look forward to helping you again in the future!
Ease of ordering on the online shop
Ease of ordering on the online shop. Very quick turn around from ordering to dispatching
17 août 2026
Réponse de Liquidline
Good Morning Chris, Thank you for your great review! We’re delighted to hear that you found our online shop easy to use and were pleased with the quick turnaround from ordering to dispatch. We really appreciate your feedback and look forward to serving you again!
Liquidline - great service
We have been working with Liquidline for the past three years and have always found them to be very pleasant, helpful and responsive. More recently, Charlotte has been particularly helpful in resolving a few issues, always responding quickly and efficiently. We are very happy with the service we receive from Liquidline and would have no hesitation in recommending them.
25 août 2026
Avis spontané
Réponse de Liquidline
Good morning Jenn, Thank you so much for your fantastic review and for your continued support over the past three years! We’re delighted to hear that you’ve consistently found our team pleasant, helpful and responsive. We’ll be sure to pass your kind feedback on to Charlotte, who will be thrilled to know how much her quick and efficient support has been appreciated. Thank you for recommending Liquidline — it means a lot to us!
Chris was very helpful and efficient in…
Chris was very helpful and efficient in helping me with an issue with our machine, very patient in talking me through how to fix the problem,
thank you again Chris, much appreciated!
25 août 2026
Avis spontané
Réponse de Liquidline
Good Morning Alison, Thank you so much for your kind words! We’re delighted to hear that Chris was able to help resolve the issue with your machine and guide you through the fix so patiently and efficiently. We’ll be sure to pass your lovely feedback on to Chris.
Water dispenser installation
Sarhan Harhara came to fit our water dispenser, he really went above and beyond and was professional at all times. Made sure the job was done throughly and checked our other liquid line appliances before leaving. Great service throughout.
25 août 2026
Avis spontané
Réponse de Liquidline
Good afternoon John, Thank you so much for your fantastic review! We’re delighted to hear that Sarhan provided such professional and thorough service, and that he went above and beyond to make sure everything was working perfectly. We’ll be sure to pass your kind feedback on to him. We really appreciate you taking the time to share your experience!
Improved Service
I struggle with our coffee machine at times.....it seems very temperamental. The biggest improvement for me is in the customer service. If I can't sort it out myself it's because I've tried pretty much everything I know, and what I can google. In the past it has been very difficult to actually get an engineer to visit and this means muddling through. The last few times I have called have resulted in a visit and this is by far the best way.....each time they have been very thorough, explaining the mechanics and especially David put up with my never-ending questions. Thank you.
15 août 2026
Réponse de Liquidline
Good Afternoon Sandy, hank you so much for taking the time to share your experience. We’re really pleased to hear that our customer service has improved and that you’ve found it easier to arrange an engineer visit when needed.
It’s fantastic to hear that David was so thorough and patient in answering all your questions — we’ll be sure to pass your kind words on to him. We understand how frustrating it can be when a machine isn’t behaving as it should, so we’re delighted that our team has been able to make things a little easier.
Thank you again for your continued support and for your feedback. ☕
Réponse de Liquidline
Good Afternoon Natasha, Thank you for your lovely review! We’re delighted to hear that you found our portal easy to use and that your order arrived quickly. We really appreciate your feedback and hope to serve you again soon! 😊
Great company, good response times
Ease of booking order online is great and delivery is super fast which is commendable. I don't have any issues with the company but I do with their courier company, I have repeatedly requested they deliver to the person on the order in Service Reception, they persistently deliver through our MOT shutter door which is against H&S and VOSA guidelines and I don't know it's even been delivered
14 août 2026
Réponse de Liquidline
Good Morning Alison, Thank you for your positive feedback about our online ordering process and fast delivery. We’re delighted to hear that you find booking an order easy and our delivery service commendable.
We’re sorry to hear about the issues you’ve experienced with the courier’s delivery method. We completely understand your concerns, particularly regarding your site’s health and safety requirements and the fact that you are not always aware when an order has been delivered.
We’ll raise this with our courier team and stress the importance of following your specific delivery instructions and ensuring orders are handed to the person named on the order at Service Reception. Thank you for bringing this to our attention, and we appreciate your continued custom.
Réponse de Liquidline
Good Morning Jacqui, Thank you so much for your kind review! We’re delighted to hear you’re happy with our service and quick delivery. We really appreciate your support! 😊
Ordered coffee beans and was delivered…
Ordered coffee beans and was delivered very prompt great service very good
16 août 2026
Réponse de Liquidline
Thank you for the great review! 😊 We’re delighted to hear your coffee beans arrived promptly and that you were happy with the service. We really appreciate your feedback!
Réponse de Liquidline
Thank you so much for the fantastic review! 😊 We’re delighted to hear you’ve had such a faultless experience with us. Your feedback really means a lot to the team!
Réponse de Liquidline
Thank you so much for your lovely review!
We’re delighted to hear that you consistently receive excellent service from us and that our next-day delivery is working well for you.
We really appreciate you taking the time to share your feedback with us, and we look forward to continuing to provide you with the service you deserve.
Thank you again!
The engineer seemed to know what he was…
The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who walked me through the process to get the machine up and running again until we could get our machine worked. I thought that was great customer service and appreciated.
12 août 2026
Réponse de Liquidline
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that our engineer was knowledgeable and able to get the machine back up and running for you. We’re also delighted that the support you received while waiting for the engineer was helpful and made a difference.
We’re sorry that the engineer visit was delayed due to sickness, but it’s fantastic to hear that our team member was able to talk you through the process and help keep things running in the meantime.
Thank you again for your kind words and for recognising the support you received from the team. We really appreciate it!
Engineer was on time and very helpful
Engineer was on time and very helpful. Explained that our coffee machine cannot dispense Iced Lattes (not entirely sure why they're on the menu!).
14 août 2026
Réponse de Liquidline
Thank you for your feedback! We’re pleased to hear that our engineer arrived on time and was helpful in explaining the capabilities of your coffee machine. We completely understand your confusion around the Iced Latte being on the menu, and we’ll certainly take this feedback on board.
Réponse de Liquidline
Thank you for your fantastic feedback! We’re delighted to hear you were happy with the speedy delivery. We really appreciate you taking the time to leave us a review!
Problem with brewer
We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody.
I cant fault Andy who came to sort my machine this morning such a lovely man.
14 août 2026
Avis spontané
Réponse de Liquidline
Thank you so much for your fantastic feedback! We’re really pleased to hear that our team were able to support you with the issue with your machine and that everyone you spoke to was helpful and friendly.
It’s especially lovely to hear such kind words about Andy and the service he provided when attending your machine this morning. We’ll be sure to pass your comments on to the team.
Thank you for your continued support and for taking the time to leave such a wonderful review!
Alex was excellent with the service
Alex was excellent with the service, informative and helpful at all times. Cannot be faulted!
17 août 2026
Avis spontané
Réponse de Liquidline
Thank you so much for your fantastic feedback! We’re delighted to hear that Alex provided such excellent service and was informative and helpful throughout. We’ll be sure to pass your kind comments on to Alex — it’s great to know they made such a positive impression. Thank you for taking the time to leave a review!
Réponse de Liquidline
Thank you for your fantastic feedback! We’re so pleased to hear that you found the service quick and easy to use, and that your delivery arrived perfectly. We really appreciate you taking the time to leave a review and hope to continue providing you with the same great service!
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