I have been hesitating for months, whether to buy or not to buy these hoodies. As September is national suicide prevention month, I gave in to my doubting brain and ordered two. I was excited to get t... Voir plus
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Contrary to other reviews here I have only good things to say. I was gifted a hoodie as a present last Christmas and found it to be good quality, so much so I ordered 3 more. These arrived quickly and... Voir plus
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Voir plus
Scam. Disgusting given the cause they claim to support. Ordered an item. Needed to cancel ahead of shipping. They refused to assist. I asked for refund and they refused to confirm the refund st... Voir plus
2,2
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664 avis
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I also got scammed and have just…
I also got scammed and have just noticed an additional charge on my visa. I very carefully did NOT check the box for an additonal donation or subscription. I have sent an email to get them to stop and hope that they do so. Makes you not ever want to support what seems like a nice idea to do.
21 mars 2026
Avis spontané
Réponse de Live2live
Hey Lorraine,
We’re really sorry to hear about your experience and understand how concerning this must feel.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We’re glad to hear you’ve already contacted us, and our team will review your account, ensure any subscription is cancelled, and look into the charge for you.
If you’d like to follow up, please include your order details in your email so we can assist you as quickly as possible.
With heartfelt appreciation,
Emmy – Live2Live Team
I've only given 1 star as unfortunately…
I've only given 1 star as unfortunately I was unable to give 0 stars.
Firstly as everyone else has commented you get scammed into there app. And they will happily take money from your account each month for the privilege!
So the morning after I purchased a t-shirt and a hoodie I read some reviews and immediately had buyers remorse and regrets for not reading reviews first. I immediately emailed live2live to cancel my order. I was told I couldn't cancel as my order had already been processed but as soon as it came if i didnt want it just email to sort out returning for a refund. A week later it was dispatched! ( so my order could have quite easily been cancelled!) Once i received my order I opened it thinking you know its here now so let's take a look. I was a bit peeved that it was just iron on vinyl which In my experience doesn't wash well after a couple of washes and starts to crack and peel. It wasn't the quality I was expecting. I immediately emailed for the returns address ( which incidentally should be readily available on their website ) and here comes the problem 11 emails later I still have no returns address even after I have quoted the UK distance selling laws ( of which they are breaching many! ) so here I am stuck with a t-shirt and a hoodie I no longer want . I wish I had never seen this company. Considering they are supposed to be promoting mental health I can guarantee they cause a huge percentage of their customers to suffer stress and worry. My advice would be to leave this company well alone.
22 mars 2026
Avis spontané
Réponse de Live2live
Hey there,
We’re really sorry to hear about your experience and the frustration this has caused. We understand how disappointing this must feel, especially when things didn’t go as expected from the start.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
Regarding your order, our cancellation policy is clearly outlined on our website, and we always aim to follow this as closely as possible.
We’re sorry to hear about the difficulty you’ve had trying to obtain the returns address.
Please contact us again at info@live2live.org
with your order details, and we will ensure that you are provided with the correct return instructions and that your case is properly reviewed.
We appreciate you bringing this to our attention and the opportunity to resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolute scam
Absolute scam, claim to be about helping mental health yet unknowingly charge you a monthly subscription, hoodie was poor qualitly aswell
22 mars 2026
Avis spontané
Réponse de Live2live
Hey Bailey,
We’re sorry to hear that this was your experience and understand your frustration.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. It is not added without the option to remove it, although we understand it can sometimes be overlooked during checkout.
We’re also sorry to hear that the hoodie did not meet your expectations in terms of quality.
If you’d like us to review your account, check the subscription status, or assist with cancellation, please contact us at info@live2live.org
with your order details, and our team will be happy to help.
With heartfelt appreciation,
Emmy – Live2Live Team
Help, cancel subscription!!
I have already left a very poor review but I cannot cancel the subscription! Please don't tell me to contact you as I have done this many times and get no where. It also says it can be done on an app but I need login details.
I have got my credit card company involved but they can't do much.
Every customer has no idea about this subscription so it can't be obvious.
CANCEL MY SUBSCRIPTION!!
I DO NOT HAVE THE MONEY TO DO THIS AND YOU YOU SHOULD BE REPORTED
21 mars 2026
Avis spontané
Réponse de Live2live
Hey Fleur ,
We’re really sorry to hear how upsetting this has been, and we completely understand your frustration.
If you reach out to us at info@live2live.org
with the email used for your order, our team will locate your account, cancel the subscription immediately, and review any charges for you as a priority.
We sincerely apologise for the stress this has caused and appreciate the chance to resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Fantastic message, poor quality product
I bought the "You are enough" hoodie for £21.15 inc postage. I noticed after check out that I had also signed up to a 7 day free trial. I didn't spot that when making my order so contacted them immediately and they removed the 7-day free trial. Its been almost 3 weeks and I havent been charged the subscription fee so I'm happy that was resolved quickly and easily.
A bit annoyed because everything on the site indicates it's a UK company but delivery took about a week or so because, of course, it came from China.
I was really disappointed with the quality of the hoodie. The size is ok. I got a 2XL so I was expecting it to be a bit longer. It sits across the bum but rides up so is more of a hip sitting hoodie. The material is 30% cotton and 70% polyester so is quite shiny and the cuffs look really cheap. It's full of static and made that crackling sound when I took it off.
Although it looks and feels cheap, I couldn't be bothered to pay for the return so have kept it as my gym/walking hoodie. Plus it's for a good cause whoch I strongly resonate with as my dad took his own life.
On my first wear of it, a man came up to me and said he loved my top and that we were both enough, so that was lovely.
I wouldn't buy this item again. If you have £22 to spare donate it to a suicide charity, or if you want something to show for your donation and spread a good message buy this hoodie for a knockabout.
20 mars 2026
Avis spontané
Réponse de Live2live
Hey Lizzie,
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your honesty and are glad to hear that the subscription concern was resolved quickly by our team.
We’re sorry to hear that the hoodie didn’t meet your expectations in terms of material, fit, and overall feel. Your feedback is important and will be shared with our product team as we continue working on improvements.
To clarify, our apparel is produced with a trusted overseas manufacturing partner to our own specifications.
This allows us to reach people globally and keep the movement accessible while continuing to spread awareness around mental health.
We’re also really touched to hear about the interaction you had while wearing the hoodie. Moments like that reflect the purpose behind what we do, and we’re grateful you shared it.
If you ever have any issues with your items or would like us to review your order, please don’t hesitate to contact us at info@live2live.org
, and our team will be happy to assist you.
With heartfelt appreciation,
Emmy – Live2Live Team
ABSOLUTE SCAM
As others have said, a complete scam.. I ordered a hoodie from them as I thought the message was good but then noticed a payment of £13.99 appearing on my credit card for a so-called subscrition that I most definitely had not signed up for. I wish I had read these reviews before trusting what appeared to be a charitable endeavour. Won't happen again...I have asked them to cancel all orders and refund me the money...lets see how that goes...I'm worried because my bank is proving far from helpful with this insidious scam.
Update 25/3/26: I have now exchanged several emails with Live2Live all of which have been friendly and helpful in tone. The £13.99 was refunded and my subscription cancelled. There is a check box on the order form somewhere that is automatically ticked and you have to untick this box to avoid the fee. Very misleading imo. They said they were unable to cancel my order because it was too late but to contact them once it arrived and they would sort it out. However when I did this they seem very reluctant to sort anything unless the hoodie is actually damaged, despite telling me they would sort it. I haven’t even taken it out of the bag but feeling the material I can tell it’s not great quality and the cuff I felt had virtually not elasticity. Looks like I’ll be stuck with something I won’t wear as I cannot support a charity that behaves this way. My advice is to AVOID AT ALL COSTS.!
Update 29/3/26: After another flurry of emails and having to send them pictures of the garment 🤷🏼♂️ the finally sent me their returns address and informed me that as per their Ts & Cs I would have to pay for the postage which is non-refundable and that they would deduct any customs fees from my refund. Their address is in the US so the postage will be around £20 and with an undisclosed customs fee to be paid I’m guessing I wouldn’t see a penny. So I am binning the hoodie and writing it off as a very stupid mistake to buy from a facebook ad. This is clearly how they make their money, send out cheap items knowing it’s not worth returning them. My original advice stands AVOID DEALING WITH THIS ORGANISATION….
21 mars 2026
Avis spontané
Réponse de Live2live
Hey David,
We’re really sorry to hear about your experience and understand how concerning this situation must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. It is not added without the option to remove it, although we understand it can sometimes be overlooked during checkout.
We’re also sorry for the stress this has caused, especially while you’re trying to resolve things with your bank. That’s certainly not the experience we want for our customers.
Please contact us at info@live2live.org
with your order details, and our team will review your account, ensure any subscription is cancelled, and look into your refund request as quickly as possible.
With heartfelt appreciation,
Emmy – Live2Live Team
Love wearing it
I ordered a hoodie and love wearing it. I ordered a large for a size 14, navy. The shape and colour has washed well but having now washed it a few times (as I wear it a lot!) it is bobbling slightly, but given its use and price, that’s not significantly different to clothing I may buy elsewhere for casual use. I’m surprised to read these reviews as I’ve just returned to order more. This jumper has resulted in many strangers commenting on its message (something to be aware of if you’re not keen on being approached/buying for teenagers etc). But overall, this is now an absolute favourite item. I did notice the app option when checking out just now but I’ve clicked off the option. Delivery is expensive (£7) but the cost of the jumper balances this cost. It did take a few weeks to arrive but it’s worth the wait! Missing one star due to bobbling and delivery cost but overall, I’m very happy with my previous purchase and about to order more.
1 janvier 2026
Avis spontané
Réponse de Live2live
Hey Annamarie,
Thank you so much for sharing such a thoughtful and balanced review. We’re really glad to hear that your hoodie has become a favourite and that the message is sparking meaningful conversations, that’s exactly what we hope for.
We also really appreciate you pointing out the slight bobbling over time and the delivery cost. Feedback like this is incredibly helpful
It’s great to hear that you noticed the app option at checkout and were able to select your preference, and we truly appreciate you highlighting that for others as well.
If you ever experience any issues with your items, please don’t hesitate to contact us at info@live2live.org
, and our team will be happy to assist you.
Thank you again for your support and for coming back to order more, it genuinely means a lot to us.
With heartfelt appreciation,
Emmy – Live2Live Team
It’s a scam
It’s a scam. Do not order from this company. The hoodies are poor quality and from China. You end up being signed up and charged for a subscription, which they tell you they emailed you about, but isn’t true. Avoid at all costs
20 mars 2026
Avis spontané
Réponse de Live2live
Hey Laura,
We’re sorry to hear that you feel this way and understand how frustrating this experience must have been.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. Reminder emails are sent during the trial period, although we understand these can sometimes be missed or filtered into spam or promotions folders.
We’re also sorry to hear that the hoodie did not meet your expectations in terms of quality.
If you would like us to review your account, check the subscription status, or assist with cancellation, please contact us at info@live2live.org
with your order details, and our team will be happy to help resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
BEWARE of recurring scam payment if you place an order.
Like many other reviewers I am extremely annoyed that I have been charged twice now for an "app" that I haven't authorised, or want. There is no way to cancel the so called subscription on my order page of the Live2Live website, and I only spotted it when going through my bank statement. This is effectively a scam and I hope other people read these reviews before being conned. I have written to the email address provided to request an immediate refund and have taken my debit card off the site to hopefully prevent new payments. If I don't get a refund, I will put up a further review.
I was happy to support a mental health initiative but this is a shocking breach of trust. I have contacted my bank to block future payments as it was not a cancellable direct debit. This is a sophisticated way of extorting money from genuine customers. It also did not appear as a subscription in my phone so it is cleverly hidden from view.
19 mars 2026
Avis spontané
Réponse de Live2live
Hey MBriggs,
We’re really sorry to hear how frustrating and concerning this situation has been for you.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
Please contact us at info@live2live.org
with the email used for your order, and our team will manually check your subscription, ensure it is cancelled, and review your refund request as a priority.
We genuinely appreciate you bringing this to our attention and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Need cancellation - scam suspected. BEWARE
I inadvertently subscribed to an unknown add on when making a purchase from this company. Just saw a charge come through and cannot cancel. Email address comes back as not good.
Will be contacting bank.
19 mars 2026
Avis spontané
Réponse de Live2live
Hey there,
We’re sorry to hear about your experience and understand why this has caused concern.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
If you’re having trouble cancelling or reaching us, we’d really like to help resolve this for you. Please contact us at info@live2live.org
with the email used for your order, and our team will check your account, ensure the subscription is cancelled, and assist you further.
With heartfelt appreciation,
Emmy – Live2Live Team
Terrible company
I would like to warn others about a company that I believe engages in deceptive business practices. The company, from which I purchased 'you are enough' gear, has a history of surprise charges and poor product quality. My order of three shirts, two hoodies, and one t-shirt were not true to size, and I was automatically subscribed to a monthly app subscription without my consent. When I tried to cancel the subscription and request a refund, the company refused and offered a credit instead of a refund. However, the credit system seemed to be flawed, and I encountered difficulties when trying to use it. Potential customers should be aware of these issues. I have documentation of issues!!!
19 mars 2026
Avis spontané
Réponse de Live2live
Hey Amanda,
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this has been for you.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. We understand this can sometimes be overlooked, and we’re sorry if it caused confusion or concern.
We’re also sorry to hear about the sizing issues across your items and the difficulties you experienced with the store credit. That’s not the experience we aim to provide, and we would really appreciate the opportunity to review this properly.
Since you mentioned having documentation, please contact us at info@live2live.org
with your order details and any supporting information, and our team will personally review your case, including the subscription, sizing concerns, and credit issue, to work toward a resolution.
With heartfelt appreciation,
Emmy – Live2Live Team
Stealing money from people.Absolutely fuming £13 has been taken…
Absolutely fuming £13 has been taken from my bank which I have NOT agreed to.How dare you STEAL money from me a 82 year old pensioner.I ordered a hoodie for my granddaughter and I wish now I hadn’t as I have still to receive it.I am contacting my bank to cancel this money and any future payments and if anymore payments are taken I will be contacting the police as it’s happened and is happening to others so needs sorting ASAP.I didn’t tick any boxes or sign up to donate any money whatsoever June Haldenby UPDATE Recieved a email not long after this was published stating they are cancelling all payments and I have no need to contact anyone about this
19 mars 2026
Avis spontané
Réponse de Live2live
Hey June,
Thank you for your update. We’re really glad to hear that this has now been resolved and that the subscription has been cancelled for you.
We’re very sorry for the worry and frustration this situation caused, especially as you were simply trying to purchase a gift for your granddaughter.
If you would like us to check the status of your hoodie delivery, please feel free to contact us at info@live2live.org
with your order details, and we’ll be happy to assist you further.
With heartfelt appreciation,
Emmy – Live2Live Team
A complete scam
A complete scam! I ordered a hoodie - no confirmation of order, money has gone from my account and no item received.
They have also signed me up for £13/month subscription that I never asked for.
Avoid at all costs!
19 mars 2026
Avis spontané
Réponse de Live2live
Hey Liz,
We’re really sorry to hear about your experience and understand how concerning this must feel, especially if you haven’t received confirmation or your order.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. We understand this can sometimes be overlooked, and we’re sorry if it caused confusion.
Regarding your order, confirmation emails are sent automatically after purchase, but they can sometimes land in spam or promotions folders. We’d really like to help locate your order and provide you with a proper update.
Please contact us at info@live2live.org
with the email used for your purchase or order number, and our team will check your order status, confirm the subscription details, and assist you further.
With heartfelt appreciation,
Emmy – Live2Live Team
DO NOT BUY FROM THESE PEOPLE
DO NOT BUY FROM THESE PEOPLE. THEY ADD AN APP SUBSCRIPTION TO YOUR ORDER THAT IS £13/month AND YOU WILL NOT GET A REFUND IF YOU DONT WANT IT. I received my hoodies today and they are cheap poor quality from China. My suspicions were raised about this company by the sheer volume of aggressive marketing emails they bombarded me with before and after I made a purchase. I’m wondering if they even give any money to charity at all. Charlatans. Stay away. Get your own hoodies printed locally! 😆😖
17 mars 2026
Avis spontané
Réponse de Live2live
Hey Joel,
We’re sorry to hear that this has been your experience and understand why you feel frustrated.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We’re also sorry to hear that the hoodie quality didn’t meet your expectations. Your feedback on the material and overall experience is important to us .
Regarding your concern, Live2Live is not a registered charity, but a social enterprise, and we do make monthly donations to mental health organisations. We’re always happy to provide proof of these contributions if requested.
If you’d like us to review your order or the subscription on your account, please contact us at info@live2live.org
with your order details, and our team will be happy to assist you further.
With heartfelt appreciation,
Emmy – Live2Live Team
Terrible quality, shipped from China direct
Terrible quality, shipped directly from China, 70% polyester and just feel horrible to wear. They claim to be a charity but if you do your own research they are not linked to any legitimate charity, playing on the mental health card
18 mars 2026
Avis spontané
Réponse de Live2live
Hey Miles,
Thank you for sharing your feedback. We’re sorry to hear that the hoodie didn’t meet your expectations in terms of material and feel.
To clarify, Live2Live is not a registered charity, and we do not claim to be one. We are a social enterprise focused on spreading awareness around mental health, and we make monthly donations to a range of mental health organisations. We’re always happy to provide proof of these donations upon request.
Our apparel is produced with trusted overseas manufacturing partners, which allows us to keep products accessible while reaching a wider audience.
If you would like us to review your order or discuss your concerns further, please feel free to contact us at info@live2live.org
, and our team will be happy to assist.
With heartfelt appreciation,
Emmy – Live2Live Team
Never again
I ordered a man's xxl and my lad who's a medium can't even get it on . Tried the company has I thought it was a genuine corporation not a scam . But obviously was a scam
28 janvier 2026
Avis spontané
Réponse de Live2live
Hey Steven,
We’re really sorry to hear about your experience, especially with the sizing, we understand how frustrating it is when an item doesn’t fit as expected. That’s certainly not the experience we want for our customers.
We’d really like the opportunity to review your order and help find a solution.
Please contact us at info@live2live.org
with your order number, and our team will be happy to look into this and assist you further.
With heartfelt appreciation,
Emmy – Live2Live Team
Never received package tried asking for…
Never received package tried asking for refund
Reply was Yodel have delivered it
Yodel photo shows parcel outside block of flats on a main path
They will resend package at my own expense for delivery but no refund
Do not use customer service is a joke
17 mars 2026
Avis spontané
Réponse de Live2live
Hey Huw,
We’re really sorry to hear about this situation, we completely understand how frustrating it is to be told a parcel was delivered when you haven’t actually received it.
When a courier like Yodel marks a parcel as delivered, we’re required to follow their investigation process first, especially when proof of delivery is provided.
We would really like the opportunity to review this case again for you. Please contact us at info@live2live.org
,our team will reassess the situation and work towards a fair resolution.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolute scam
Absolute scam, signing up to a ‘free 7day subscription’ although not being aware of this. It states that they warn you prior to this ending which they never did and then automatically charging money from my Apple Pay. It says it is easy to cancel in two easy clicks but there are no links anywhere to cancel?! Will be reporting to my bank
16 mars 2026
Avis spontané
Réponse de Live2live
Hey Brandon,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. Reminder emails are sent during the trial period
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
You should absolutely be able to cancel without difficulty, so if you were unable to find the cancellation option, we’d really like to help resolve that for you. Please contact us at info@live2live.org
with the email used for your order, and our team will check your subscription, ensure it is cancelled, and review the charges with you.
We appreciate you bringing this to our attention and giving us the opportunity to assist.
With heartfelt appreciation,
Emmy – Live2Live Team
they make it impossible to cancel the subscription…
looks like the app subscription signup needs to be reviewed by the business. I also bought some hoodies and the app subscription app was offer for the 7 day free trial. There is not a way to cancel the subscription as it gives you an error message so you just cannot cancel at all. I am on my second month trying to cancel this subscription I never wanted. That is utterly disgusting, specially from a business that claim to want to help people. I have lost £24 already and I am really unsatisfied with this company. Please rectify this and refund my money.
Update on the review: After posting here on Trustpilot I got contacted by them and they did reimburse me the money from the app. Still leaving a 2 star review for the amount of work needed to get the refund.
17 mars 2026
Avis spontané
Réponse de Live2live
Hey there,
We’re really sorry to hear about your experience, especially the difficulty you’ve had trying to cancel the subscription. That’s certainly not how the process is intended to work, and we understand how frustrating this must be.
To clarify, access to the Hope Companion App is an optional item shown at checkout, which includes 7 days of free access before the subscription renews if it remains selected.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
Please contact us at info@live2live.org
with the email used for your order, and mention this issue. Our team will manually check your subscription, ensure it is cancelled, and review your case regarding the charges.
With heartfelt appreciation,
Emmy – Live2Live Team
Poor quality
Poor quality. Colour of sweatshirt inferior to one portrayed. No response from Customer service. What a disappointment.
10 mars 2026
Avis spontané
Réponse de Live2live
Hey Valerie,
We’re really sorry to hear that you were disappointed with the sweatshirt, especially regarding the colour and overall quality. We understand how frustrating it is when the product doesn’t match expectations.
We’re also concerned to hear that you haven’t received a response from our customer support. We do reply to all enquiries, but sometimes emails can land in spam or promotions folders, so it may be worth checking there as well.
Please feel free to contact us again at info@live2live.org
with your order number, and our team will make sure to review your case and assist you as quickly as possible.
With heartfelt appreciation,
Emmy – Live2Live Team
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