I purchased a zip hoodie. It’s synthetic and the logo is ironed on, but I loved the concept so I kept it . The first time I wore it the fabric pilled badly on 3 areas. However company published adv... Voir plus
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There was no opportunity to give 0 stars or I would have. I was trying to see how much the total would be. I accidentally hit the submit button not realizing my card was set up to the shop account. I... Voir plus
Thought I was helping a good cause but ended up disappointed. Hoodies look great on Facebook but in reality cheap and thin and logo will probably come off after a few washes. Its no point returnin... Voir plus
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Voir plus
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661 avis
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If I could give zero stars
If I could give zero stars, that would be my preferred choice. I'm disappointed that this company cannot seem to grasp the law regarding faulty items and the fact that Consumer Credit Regulations supercede their own company policy. This has been reported to the relevant organisations. I will not buy from this company ever again, they are ripping people off. The hoodie I received was faulty. They will not give me a full refund and want me to pay for shipping to get a replacement.
Edit 1 following response from Live2Live - I already emailed requesting a full refund. I have been offered 50% refund and replacement if I pay the postage costs. This is not an acceptable resolution.
24 juillet 2026
Avis spontané
Réponse de Live2live
Hey there,
We're sorry to hear that you're disappointed with your experience.
We would like to respectfully clarify that we take all reports of faulty items seriously and aim to resolve them fairly and in accordance with our published policies.
We're sorry that the resolution offered did not meet your expectations. Our return, replacement, and refund policies are clearly outlined on our website so customers can review them before making a purchase. Where a fault is reported, each case is individually assessed so that the most appropriate resolution can be provided.
Our goal has always been to provide quality products, responsive customer support, and to spread awareness for mental health through our message.
We would genuinely welcome the opportunity to review your case again. Please contact us at info@live2live.org with your order details so we can investigate your concerns further and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Awesome message!!
Awesome message!!! Not the material I expected (or wanted really) but worth every penny!!! 💜💜💜 Deluvery was speedy considering coming from china (less than 2 weeks) Customer service is awesome!!!
20 juillet 2026
Avis spontané
Réponse de Live2live
Hey Londy,
Thank you so much for your wonderful review!
We're delighted to hear that you love the message behind our products and that you had such a positive experience with our customer service and delivery.
We also appreciate your honest feedback about the material. We understand that everyone has different preferences when it comes to fabric, which is why we clearly list the material composition of each product on our website and offer a variety of fabric blends across our range.
Thank you for supporting our mission and for helping spread such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Stay away!!!
Stay away!!!
My hoodie never arrived, delivery failed twice for no reason.
On contacting live2live all they advise is to contact Relay the carrier company, which ive done on more than one occasion with no reply.
Live2live do not seem to understand there responsibility as its with them I made the purchase not Relay.
Live2live are now offering to send another hoodie but I have to pay for postage!!! So they want more money from me. Absolutely disgusting behaviour if they aren't scamming people they are absolutely one of the worst companies Ive dealt with.
Again stay clear!!!
Update after live2live reply....
As too there reply below rubbish!!! I emailed yesterday asking for a full refund and they have now gone quiet wont respond.
So what's the point in advising me to email you??? I have been doing every day for the past week. Why wont you refund me? You can clearly see the tracking information from a week ago says on way back to sender.
21 juillet 2026
Avis spontané
Réponse de Live2live
Hey Brian,
We're sorry to hear about your experience and understand how frustrating it is when an order doesn't arrive as expected.
We'd like to respectfully clarify that when a delivery issue occurs, we work alongside the shipping carrier to investigate what happened before determining the most appropriate resolution. While we may ask customers to contact the carrier in certain situations, our intention is never to avoid responsibility, but rather to gather the necessary information to resolve the issue as quickly as possible.
We're also sorry that the proposed resolution did not meet your expectations. Any replacement or shipping arrangements are handled in accordance with our policies, which are clearly outlined on our website. Our goal is always to provide a fair and consistent resolution for every customer.
We would genuinely welcome the opportunity to review your case further. Please contact us at info@live2live.org with your order details so we can investigate the shipment and see if there is anything further we can do to assist.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Shirt in action
I'm a Lived in experience MH peer support worker who works in community and in patient acute PICU unit.
I've long been a fan of the Live2live brand, it's ethos and the quality of the products are right up there alongside the message on the shirt.
Then...quite unexpectedly a couple of months ago I found myself an informal patient in the unit.
Whilst there I wore my tee shirt and hoodie as often as possible.
I lost track of how many patients and carers came over to appreciate the message on the front and back. It was a fabulous conversation starter that lead to some superb peer support conversations after which both the other person and myself felt the love!
Thanks Live2live...you made the last couple of months that little bit nicer x
8 juin 2026
Avis spontané
Réponse de Live2live
Hey Jill,
Thank you so much for sharing such a personal and meaningful experience with us.
We're truly honoured that our clothing was able to play a small part during such an important time in your journey. As someone who has dedicated yourself to supporting others through lived experience, your words mean more than we can express.
It is incredibly moving to hear that your T-shirt and hoodie became conversation starters, creating moments of connection, understanding, and peer support between patients, carers, and yourself. Those are exactly the kinds of conversations we hope our message inspires.
Thank you for the incredible work you do every day to support others, and thank you for allowing Live2Live to be a small part of that. Stories like yours remind us why our mission matters.
We wish you all the very best on your continued journey, and we're grateful to have you as part of the Live2Live community.
With heartfelt appreciation,
Emmy – Live2Live Team
The message on this T-Shirt is as important as I’ve seen in these days!
The message on this T-Shirt is as important as are the ones on other shirts I wear. And the quality was more than I expected.
19 juillet 2026
Avis spontané
Réponse de Live2live
Hey Don,
Thank you so much for your kind words!
We're thrilled to hear that you were pleased with the quality of your T-shirt and that the message resonates so strongly with you.
Our hope is that every item we create encourages kindness, starts meaningful conversations, and reminds people that they matter. Knowing that our message stands alongside others you proudly wear means a great deal to us.
Thank you for your support and for helping spread hope and mental health awareness wherever you go.
With heartfelt appreciation,
Emmy – Live2Live Team
Scammers
Ordered 3 selected the colours, clicked Apple Pay and payment was collected before showing the order total and shipping. Upon confirmation, there was ONE on the invoice and the total was $83. I immediately made contact and requested a refund. They told me to place an additional order for the remaining 2 and would “refund” the difference, I declined and said I wanted the refund. They kept my money and never sent it anyway. Yesterday I get an email saying my order that was placed 2 weeks ago had been impacted by shipping but was now shipped. I placed it 7 weeks ago not 2 and contacted again wanting refund. They were waiting for me to place the extra order apparently, I then found out mine hadn’t been shipped or impacted by shipping. They are scammers make no mistake. Wonder where their charity dollars end up? I’m going to bet it ain’t anywhere except their pockets.
16 juillet 2026
Avis spontané
Réponse de Live2live
Hey Jess,
We're sorry to hear about your experience and understand why you feel frustrated.
We would like to respectfully clarify a few points. Live2Live is not a scam, and we do not claim to be a registered charity. We are a social enterprise dedicated to spreading mental health awareness through our products and message, while making regular donations to a range of mental health organisations. We're always happy to provide proof of our donations upon request.
Regarding your order, we're sorry for any confusion surrounding the checkout process and the communication you received. Our intention is always to provide the best possible solution based on the circumstances of each order, and we're sorry if our proposed resolution did not meet your expectations.
We also apologise if there was any confusion regarding your shipment status. We understand how frustrating inconsistent updates can be and appreciate you bringing this to our attention.
We are committed to operating transparently and supporting our mission through both our products and our charitable contributions.
We would genuinely welcome the opportunity to review your case in full. Please contact us at info@live2live.org with your order details so we can investigate, review the communications, and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Just received my hoodie had problems…
Just received my hoodie had problems with the first one just sent a message and the lovely people sorted it straight out im so happy with my purchase will be wearing it with pride thank you
14 juillet 2026
Avis spontané
Réponse de Live2live
Hey Sue ,
Thank you so much for your lovely review!
We're delighted to hear that, although there was an issue with your first hoodie, our team was able to resolve it quickly and get everything sorted for you.
It means so much to us that you're happy with your purchase and will be wearing your hoodie with pride. Every time someone wears one of our products, they're helping to spread a message of hope, kindness, and mental health awareness.
Thank you for your patience, your support, and for being part of the Live2Live community. We hope your hoodie continues to inspire meaningful conversations wherever you go.
With heartfelt appreciation,
Emmy – Live2Live Team
Great company
Great company, with a great message!
Prompt service and great customer service.
Will be a returning customer for many years to come.
14 juillet 2026
Avis spontané
Réponse de Live2live
Hey Rory ,
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with both our products and our customer service.
It means even more to know that our message resonates with you. Our mission has always been to encourage kindness, start meaningful conversations around mental health, and remind people that they are enough.
We're truly grateful for your support and honoured to have you as part of the Live2Live community.
With heartfelt appreciation,
Emmy – Live2Live Team
DON'T ORDER FROM THIS COMPANY!!
DON'T ORDER FROM THIS COMPANY!!! I ordered a t shirt over a month ago I - guess what...no t-shirt! Seems like a scam, I've asked for a refund but nothing yet!
10 juin 2026
Avis spontané
Réponse de Live2live
Hey Ken,
We're sorry to hear that your order has not yet arrived and understand how frustrating that must be.
However, we would like to respectfully clarify that Live2Live is not a scam. We fulfil and successfully deliver orders to customers around the world every day. While delays can occasionally occur due to shipping carriers or customs processes, we understand how disappointing this can be.
If you've already contacted our support team regarding your order or refund request, please be assured that your case will be reviewed in accordance with our policies. Our goal is always to resolve delivery issues as fairly and efficiently as possible.
We would welcome the opportunity to investigate your order further. Please feel free to contact us at info@live2live.org with your order details so we can review the shipment status and assist you appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
I can only go on my experience customer…
I can only go on my experience customer service was quick to reply and helpful hoodie for the money is good quality I've had worse for 20pound delivery service was a bit crap but that to me is on the delivery company not live2lives ive only ordered the 1 hoodie at the min and probably would order other stuff I can't answer if its a scam or not I'd like to think it ain't just cause of what the bra d stands for and for someone to do that is just wrong but as we all know there are a lot of wrongens in this world I just hope it ain't like I said I had no problems with anything other than delivery company so I hope this helps other people make a decision.
10 juin 2026
Avis spontané
Réponse de Live2live
Hey Mark,
Thank you so much for taking the time to share your honest experience.
We really appreciate your balanced feedback and are pleased to hear that our customer service team was helpful and responsive throughout your order. It's also great to know that you were happy with the quality of your hoodie.
We're sorry that the delivery experience wasn't as smooth as it should have been. While shipping is handled by our delivery partners, we understand that it reflects on the overall experience, and we continue working closely with our carriers to provide the best possible service.
Thank you as well for recognising our mission. We genuinely care about spreading awareness, encouraging conversations around mental health, and supporting mental health organisations through our ongoing donations.
We're grateful for your support and hope to welcome you back again soon.
With heartfelt appreciation,
Emmy – Live2Live Team
Great message, but from China?
Just received my $30 hoodie...
problem 1... $30 USD
Problem 2... Sent from China, so you can pretty much guarantee the sizing will be small.
Problem 3 ... Too small, but it seems by the reviews previously, this is going to be painful to get anything back.
Warning warning
5 juillet 2026
Avis spontané
Réponse de Live2live
Hey Scott,
Thank you for sharing your feedback.
We're sorry to hear that the sizing of your hoodie did not meet your expectations.
To clarify, we work with a trusted overseas manufacturing partner to produce our apparel to our specifications, and this allows us to make our products available to customers around the world. We aim to be transparent about this and focus on maintaining the quality standards we set.
We also provide detailed size guides on our website to help customers choose the most suitable size before ordering. We understand that sizing preferences can vary, and we're sorry if the fit wasn't right for you.
Regarding returns, our return policy is clearly outlined on our website, including the process and applicable terms. While we appreciate that returns can sometimes be inconvenient, we certainly do not aim to make the process difficult, and our support team is always happy to assist customers through it.
We would welcome the opportunity to review your case further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
I ordered 3 T Shirts and one Hoodie all…
I ordered 3 T Shirts and one Hoodie all 2XL size and paid A$128 . They sent 1 Tshirt size S which I have still not received. I sent 4/5 emails requesting full refund and was offered A$7.80 . They came back with a whole lot of goobly gook several times so I requesting a full refund as it is clearly a SCAM.
Then I was told they would agree to maximum refund of 50% so I accepted that and I sent them copies of my credit card payment verification of my $128.
They are not nice people and should be closed down as they are blatantly misrepresenting what they are actually selling as they don’t seem to have stock either so the whole thing is a mega Scam
2 juillet 2026
Avis spontané
Réponse de Live2live
Hey John,
We're sorry to hear that you've been left feeling this way.
However, we would like to respectfully clarify that Live2Live is not a scam. We are a legitimate business that ships orders to customers around the world, and we work hard to resolve any issues in line with our published policies.
Regarding refunds, any resolutions offered are based on the specific circumstances of each case and our return and refund policy, which is clearly outlined on our website. Our aim is always to reach a fair resolution while remaining consistent with those policies.
We also respectfully disagree with the suggestion that we misrepresent our products or operate without stock. We strive to provide accurate product information, sizing details, and stock availability, and we continually work to ensure our customers receive the items they order.
We would genuinely welcome the opportunity to review your case once more. Please contact us at info@live2live.org with your order details so we can investigate further and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
I would give this company zero if I…
I would give this company zero if I could - I ordered a hoodie which never arrived - the tracking information said that 3 delivery attempts were made - which was not true - they were on days that I did not leave the house and had been showing as held at depot the changed directly to 3rd attempt unsuccessful - it now shows the goods have been returned to them, however they agree the issue was with the shipping company but expect me to repay shipping costs - or accept only 30% refund - how can that be possible - I never receved a delivery - they say they accept returns within 30 days - they had the goods back in that time so surely they should be able to refund me for goods that I never received and they now have in their possession. I wish I had checked the reviews - Do not purchase from this site
30 juin 2026
Avis spontané
Réponse de Live2live
Hey Miss Hutchison,
We're sorry to hear about your experience and understand how frustrating it must have been when your order wasn't delivered as expected.
Our team follows the policies outlined on our website regarding returned shipments and refunds. These policies are in place to ensure consistency and fairness across all orders. We appreciate that this may not have been the outcome you were hoping for, but we do aim to be transparent about these terms before purchase.
We're also sorry to hear that you felt dissatisfied with the resolution offered. Our intention is never to inconvenience our customers, and we always try to work towards a fair outcome within the scope of our policies.
We would welcome the opportunity to review your case again. Please feel free to contact us at info@live2live.org with your order details so we can investigate further and see if there is anything more we can do to assist.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
The parcel Don't even arrive and won't…
The parcel Don't even arrive and won't refund. Customers service don't help at all they try and help with mental health but they made it worse for my son when he wanted the hoddie to help society.
0/10 don't bother with live2 live
17 juin 2026
Avis spontané
Réponse de Live2live
Hey Miles ,
We're very sorry to hear about your experience and especially sorry to learn how disappointing this has been for your son.
We completely understand how upsetting it is when a parcel doesn't arrive as expected, particularly when it was purchased for such a meaningful reason.
However, we would like to respectfully clarify that we do not refuse refunds without review. If a parcel is delayed or appears to be lost, our team first works with the shipping carrier to investigate, as this helps us determine the most appropriate resolution. While this process can sometimes take a little time, it is intended to ensure every case is handled fairly.
We're also sorry to hear that you felt our customer support was unhelpful. Our team is committed to assisting customers and resolving issues in line with our policies, and we're disappointed that your experience did not reflect the standard we strive to provide.
We would welcome the opportunity to review your case further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Cheap products = crap customer service…
Cheap products = crap customer service AND shipping!
24 juin 2026
Avis spontané
Réponse de Live2live
Hey Kenan,
We're sorry to hear that your experience did not meet your expectations.
We work hard to provide quality products, responsive customer support, and reliable shipping for our customers around the world. While we understand that not every experience is perfect, we are committed to resolving issues whenever they arise.
If there was a specific problem with your order, product, or delivery, we would genuinely appreciate the opportunity to look into it. Please contact us at info@live2live.org with your order details so we can investigate your concerns and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Excellent customer service
Excellent customer service. They are quick to respond and communicate progress efficiently. Very happy with the quality of the products that I ordered. My first order was lost by the shipping company but the team sorted this out for me and fast tracked a replacement at no cost.
25 juin 2026
Avis spontané
Réponse de Live2live
Hey Stephen,
Thank you so much for taking the time to share your experience!
We're delighted to hear that our support team was able to resolve the shipping issue quickly and get a replacement to you as soon as possible. While it's always frustrating when a parcel is lost in transit, we're glad we could put things right.
It's also wonderful to know that you're happy with the quality of your products and the service you received. Providing responsive support and keeping our customers informed every step of the way is something we genuinely care about.
Thank you for your patience, your kind words, and for supporting our mission to spread messages of hope and mental health awareness.
With heartfelt appreciation,
Emmy – Live2Live Team
Do Not Buy!!!
The quality of the Hoodie is absolutely awful, it is advertised as Cotton/Polyester mix. They are 100% polyester, cheap and nasty looking. Maybe the cotton is in the lace for the hood🤔 I have since researched Live2Live and they are not a registered charity and have no affiliation with any Mental Health Programs or charities. It is a profit driven Chinese company. The refund policy doesn't state that the item has to returned to any certain place but they insist that you return to the USA or Australia covering the cost yourself, apparently Philadelphia is the returns hub?? In reality the product is not as described so really should be free returns for false advertising and the item not being fit for purpose. I shall be forwarding my complaint to The Consumer Rights.
Do Not Buy!!!!!!!
There is a UK correspondence address:
This business is registered with companies house in the UK.
Live2Live Ltd c/o
Alexander Sung
61 Bridge st
Kingston
HR5 3DJ
24 juin 2026
Avis spontané
Réponse de Live2live
Hey Suzette ,
We're sorry to hear that your purchase did not meet your expectations.
We would like to respectfully clarify a few points. The material composition for each product is clearly listed on our website before purchase, and we offer a variety of products made from different fabric blends and materials.
We would also like to clarify that Live2Live does not claim to be a registered charity. We are a social enterprise dedicated to spreading mental health awareness through our products and message, while making regular donations to a range of mental health organisations. We are always happy to provide proof of our donations upon request.
Regarding returns, our return policy is clearly outlined on our website, including the return process and the customer's responsibility for return shipping where applicable. Our return hubs are located internationally to support our global operations, and return instructions are provided once a return request has been reviewed. We appreciate that international returns may not always be convenient, but we strive to be transparent about our policies before purchase.
We would also like to clarify that the UK address included in your review is not our business address and is not an address provided by Live2Live for customer correspondence or returns. We kindly ask that incorrect business information not be attributed to us, as this may cause confusion for other customers.
We aim to provide accurate product descriptions, material compositions, and sizing information so customers can make informed purchasing decisions.
We would welcome the opportunity to review your concerns further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
The best thing I got from live2live I…
The best thing I got from live2live I have three of the hoodies and cherish them all and like the message on the back I recommend to get one and wear it with pride
10 avril 2026
Avis spontané
Réponse de Live2live
Hey Robert ,
Thank you so much for your continued support and kind words.
We're honoured to hear that you now have three of our hoodies and that each one means something special to you. Knowing that you cherish them and proudly wear the message is exactly why we do what we do.
The message on the back is designed to start conversations, spread kindness, and remind people that they matter, and it's wonderful to know that it resonates with you.
Thank you for recommending Live2Live to others and for helping us spread this important message wherever you go.
With heartfelt appreciation,
Emmy – Live2Live Team
Would give zero stars if I could.
Would give zero stars if I could.. I have never put on a " jumper " that was so thin, and felt so " plastic " just all polyester, dont feel any cotten at all.. the wording isn't even sewn into it, is just lettering stuck on it which i can tell will peel quickly, you could wear this thin apparent " jumper " on a 30 degree day and wouldn't be hot.. what a waste of money.. def not a charity, nor a company that cares about mental health.. just trying to cash in
19 juin 2026
Avis spontané
Réponse de Live2live
Hey Michael,
We're sorry to hear that you were disappointed with your purchase.
We would like to clarify that the material composition of our products is clearly listed on our website, allowing customers to review the fabric details before purchasing. We also offer a range of products made from different fabric blends and materials, as we recognise that customers have different preferences when it comes to comfort, warmth, weight, and feel.
We would also like to respectfully clarify that Live2Live is not a charity, nor do we claim to be one. We are a social enterprise focused on spreading mental health awareness and encouraging meaningful conversations through our products and message. In addition, we make regular donations to mental health organisations and are happy to provide proof of these contributions upon request.
We would welcome the opportunity to review your concerns further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Returns are basically impossible
Returns are basically impossible. You have to send them pictures of the front and back of the shirt before they send you information on how to return the items. Then they give you an Australia address to ship them to, at your cost. Additionally, you also have any customs duties deducted from your refund.
They have a gmail email address which should have been the first red flag. They have an address in Wyoming with a telephone number which will only take messages. You cannot speak to an actual person.
This is a total scam of an operation. I have submitted a complaint to the Consumer Protection Agency.
4 juin 2026
Avis spontané
Réponse de Live2live
Hey Marc,
We're sorry to hear that you were unhappy with your experience.
However, we would like to respectfully clarify a few points. Our return process is outlined in our return policy on our website, including the steps required to initiate a return. Requesting photos of the item before providing return instructions is a standard part of our process and helps our team verify the products received, assess any reported issues, and ensure the correct resolution is offered. This is not intended to make returns difficult.
We would also like to clarify that Live2Live is not a scam. We are a legitimate business serving customers around the world, and we work hard to support customers in accordance with our published policies and procedures.
Regarding returns, return locations and associated shipping requirements are clearly outlined during the returns process and in our policies. We understand that international return shipping can be frustrating, but we strive to be transparent about these terms so customers can make informed purchasing decisions.
We also respectfully disagree with the suggestion that the use of email-based customer support indicates illegitimacy. Many modern e-commerce businesses operate primarily through written support channels to ensure customer enquiries are documented, tracked, and resolved as efficiently as possible.
We would welcome the opportunity to review your case further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
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