I have been hesitating for months, whether to buy or not to buy these hoodies. As September is national suicide prevention month, I gave in to my doubting brain and ordered two. I was excited to get t... Voir plus
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Lisez les avis des autres
Contrary to other reviews here I have only good things to say. I was gifted a hoodie as a present last Christmas and found it to be good quality, so much so I ordered 3 more. These arrived quickly and... Voir plus
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Voir plus
Scam. Disgusting given the cause they claim to support. Ordered an item. Needed to cancel ahead of shipping. They refused to assist. I asked for refund and they refused to confirm the refund st... Voir plus
2,2
Bas
664 avis
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Cheep 30% cotton
Cheep 30% cotton, not premium, soft cotton blend. Feels like nylon.
Cream is an awful yell/mustard colour.
Why ruin a beautiful idea with greed, and stressing the people you're supposed to be supporting.
You can't even leave a review on the site
Automated AI replies and fake reviews. No shame
3 avril 2026
Avis spontané
Réponse de Live2live
Hey Debbie,
We’re really sorry to hear that the hoodie didn’t meet your expectations. We understand how disappointing it is when the material and colour aren’t as expected, and we appreciate you sharing this feedback.
To clarify, product materials and details are outlined on our website, but we’re sorry if the item didn’t meet your expectations.
If there is any issue with your item, please don’t hesitate to contact us at info@live2live.org
with your order details, and our team will be happy to review your case and assist further.
We appreciate you bringing this to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
SCAM SITE
This company trick you into subscribing via a 7 day trial which I did not want and and can now not cancel 8 emails later I keep getting the same email response telling me to send my details. they sen me a link which is useless as there is no manage my subscription settings to alter. THIS NEEDS SORTING OUT. ITS A BORDERLINE SCAM
26 mars 2026
Avis spontané
Réponse de Live2live
Hey Beverley,
We’re really sorry to hear about your experience and understand how frustrating this must be.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’re sorry again for the inconvenience and appreciate the opportunity to make this right.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Do not get the app.
Update, they have responded with a template response. Lol, just as I said they would. Look at all the other responses, nothing personal at all.
This is a tad of a con. The hoodie takes weeks to arrive, they include a free app at checkout, then charge you £13 and you can't cancel the first payment as you don't yet have access to the app. I've contacted my card to cancel the subscription that I didn't agree to.
Very misleading, and judging by 65% of the reviews, they just respond with the same comment. Useless company
3 avril 2026
Avis spontané
Réponse de Live2live
Hey Mal,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in delivery and for the confusion around the app.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like the opportunity to resolve this for you. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure cancellation, and review your case further.
With heartfelt appreciation,
Emmy – Live2Live Team
Hoodies that make a difference
I have purchased four hoodies and recieved a free tshirt with each order of 2. Service has be great. Any queries have been dealt with quickly and satisfactorily by email. I'm currently awaiting delivery of my third order.
If you read the details given upon ordering it does give you the option of opting out of the monthly payment. Read the details. It's not a con.
3 avril 2026
Avis spontané
Réponse de Live2live
Hey Hunter,
Thank you so much for your continued support, it really means a lot to us!
We’re so glad to hear that you’ve had a positive experience with both the products and our customer service, and that your queries have been handled quickly and satisfactorily. It’s also great to know you’re enjoying the hoodies and coming back for more.
We also appreciate you highlighting that the app option is shown at checkout and can be opted out of, as this is something we aim to make clear during the ordering process.
Thanks again for your support and for helping spread such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Great little hoodie .I have had many…
OGreat little hoodie .I have had many people stopping me in the street to talk about mental health issues and suicides.
I have had a few friends who lastly died through suicide and the impact it has on their loved ones.
I have also have a mental health issue this by talking has helped me as well.
Keep it up
24 mars 2026
Avis spontané
Réponse de Live2live
Hey Bev,
Thank you so much for sharing this, it truly means a lot. We’re really glad to hear you’re enjoying your hoodie and that it’s helping spark meaningful conversations.
It’s incredibly powerful that something as simple as wearing a message can encourage people to open up and talk, and we’re grateful to be a small part of that.
We’re also very sorry for your loss, and we appreciate you sharing something so personal. It’s inspiring to hear that these conversations have been helpful for you as well.
Thank you again for your support, it genuinely means a lot to us.
With heartfelt appreciation,
Emmy – Live2Live Team
Taking fraudulent payments
Taking money for an app I did not sign up for. What a shame as seemed like such a good cause to buy hoodies from. Feels like a scam
3 avril 2026
Avis spontané
Réponse de Live2live
Hey Anna,
We’re really sorry to hear about your experience and understand how concerning this must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to help resolve this for you as quickly as possible.
Please contact us at info@live2live.org
with your order details, and we will locate your account, cancel any active subscription, and review the charges as a priority.
With heartfelt appreciation,
Emmy – Live2Live Team
Got added to a subscription that I…
Got added to a subscription that I didn’t even ask for took me ages to get it back and then with the product arrived after it was washed it was faulty the writing war off. I’ve told them about this. It’s taken from the 22nd of February till now to sort out a refund and I’ve got an email stating they’ll give a full refund but there are only now decided to give 30% at the 2799. They’re going to give £8 down and when you ask him questions like why is the product faulty? Why does the writing wear off? they refused to answer the questions.
22 février 2026
Avis spontané
Réponse de Live2live
Hey Sian,
We’re really sorry to hear about your experience and understand how frustrating this situation has been for you.
We apologise for the issues you’ve described with both the subscription concern and the fault with the print after washing .
Regarding your case, we’d really like the opportunity to review this properly, especially in relation to the faulty item and the refund offered, as this should be handled fairly and clearly.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us again at info@live2live.org
with your order details and any previous correspondence, and we will escalate your case, reassess the situation, and work towards a suitable resolution.
With heartfelt appreciation,
Emmy – Live2Live Team
Disgraceful company and total con
Absolute disgraceful company and totally con! Checked my “tracking” and it hasn’t moved. The company then attempts to take more payments from my account which I did not ask for to find out late it was added at checkout which they do not make it clear what this is as I DID NOT add this, you CANNOT cancel as I have no idea how to get onto the app!! Everyone I send an email they inform me to email a different email address!!
I believe this is a fraudulent company and will be reporting further!!
I lost my brother at a very young age from suicide and bought this product to support mental health and suicide and possibly to stop other families suffering like mine and am disgusted that a company can manipulate suicide and mental health is abhorrent and by absolute low life individuals.
1 avril 2026
Avis spontané
Réponse de Live2live
Hey there,
We’re truly sorry to hear about your experience, and we want to acknowledge how upsetting this must feel, especially given the personal reasons behind your purchase.
We’re very sorry for your loss, and we understand how important trust is in this situation. It’s never our intention to cause distress, particularly around such a sensitive topic.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Unfortunate
Unfortunately, this company has a good platform to make a difference but certainly feels insanely deceptive. They signed me up for a monthly app…that I didn’t agree to…that they charged me twice in one month for. When I reached out to them via email, they didn’t want to take responsibility and make things right. I wouldn’t support them again given the chance and encourage others not to either.
31 mars 2026
Avis spontané
Réponse de Live2live
Hey Kelly,
We’re really sorry to hear about your experience and understand how disappointing this must feel.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
They trick people into subscribing
They trick people into subscribing for a monthly fee of $15 and when you try to cancel the link they sent did not work. It was extremely frustrating, I had to take my bank card and add an old one in order for them to stop taking money out of my account. On top of that the item I purchased took over three weeks to arrive and the material is not worth the price at all.
1 février 2026
Avis spontané
Réponse de Live2live
Hey Elizabeth,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially if you’ve had difficulty getting a response.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for
With heartfelt appreciation,
Emmy – Live2Live Team
AVOIDTerrible company AVOID
AVOIDTerrible company AVOID
Signed me up for their app without telling and dont respond to any communication
DREADFUL
Had to ring bank to block them using the card and have probably lost the £13
NASTY
28 mars 2026
Avis spontané
Réponse de Live2live
Hey Elizabeth,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially if you’ve had difficulty getting a response.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like to help resolve this for you. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure cancellation, and review the charge as a priority.
We’re sorry again for the inconvenience caused and appreciate the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Good hoddie but bad 'App' experience - BEWARE
I ordered a hoodie in December, and had good and fast service being shipped to New Zealand. The hoodie is of good quality and great to wear. I did see that I got '7-day free trial' to their Hope companion app, but didn't think too much of it, I wasn't going to use it anyway. So imagine my surprise when I see that as much as $29 NZD has been taken out of my account every month for the last 4 months. I wish I had spotted this sooner. This is an illegal and fraudulent use of my account and bank details used to purchase a hoodie. Shame on you! I, like many, came to support a great message, and got tricked instead. Not impressed.
31 mars 2026
Avis spontané
Réponse de Live2live
Hey Susy,
Thank you for sharing your experience, we’re really glad to hear you’re happy with the hoodie, but we’re very sorry about the situation with the app charges.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to resolve this for you as soon as possible. Please contact us at info@live2live.org
with your order email, and we will ensure the subscription is cancelled and review the charges on your account as a priority.
We appreciate you bringing this to our attention and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolute con
Absolute con. Checked my “tracking” and it hasn’t moved for a while. The most annoying part is the £13 subscription charge for an app I didn’t even ask for. You get bombarded with “special discounts” which is clearly just a tool to fork out more. Absolute con and I greatly encourage that you do not purchase anything from here. To manipulate suicide and mental health is abhorrent and by absolute low life individuals
31 mars 2026
Avis spontané
Réponse de Live2live
Hey Andrew,
We’re really sorry to hear about your experience and understand how frustrating this must feel.
We apologize for the delay with your order, we know how important it is to receive clear and timely updates, and we’re sorry if the tracking hasn’t reflected that.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to help resolve this for you. Please contact us at info@live2live.org
with your order details, and we will check your delivery status, ensure any subscription is cancelled, and assist further as a priority.
We appreciate your feedback and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
“Predatory Subscription Tactics Disguised as Mental Health Support”
I rarely leave reviews, but this needs calling out.
I received a “free 7-day trial” to an app as part of a clothing purchase. I never downloaded it, never activated it, and never used it. Despite that, I’ve been charged for a monthly subscription.
What’s worse is the cancellation process they claim is a simple “two-tap” action within the app except that option doesn’t actually exist in any clear or accessible way. After looking into it, I can see I’m far from the only person this has happened to.
The most concerning part? This app is being positioned as some kind of suicide prevention or mental wellbeing support tool. That means it’s likely attracting people who may already be vulnerable or in distress and yet the business model appears to rely on quietly rolling them into paid subscriptions and making it difficult to cancel.
That is not just poor practice it’s deeply unethical.
Targeting (or even inadvertently exploiting) people in a fragile state of mind with unclear subscription terms and obstructive cancellation processes is completely unacceptable.
I’ve requested immediate cancellation and a full refund. If that’s not resolved, I will be escalating this further.
Proceed with extreme caution.
31 mars 2026
Avis spontané
Réponse de Live2live
Hey Ken,
Thank you for taking the time to share this, we’re really sorry to hear about your experience and understand why this has raised serious concerns for you.
First and foremost, we want to say with complete sincerity that it is never our intention to mislead, deceive, or take advantage of anyone, especially in relation to such a sensitive and important cause.
Live2Live was created with the genuine goal of spreading awareness and support, and we take accusations of dishonesty extremely seriously.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Dont be conned!
I bought a hoodie in good faith. It took ages to arrive and cement i tracked it i realised it was Yen express which I believe is Chinese. The hoodie was novice but the fabric clicks and pills badly. I was then charged £13 out of the blue without consent. I had read reviews after purchasing abd saw others warned of this. I emailed twice warning them not to take money and asked for a response and got none . I have reported this to the bank and cancelled my card.
13 mars 2026
Avis spontané
Réponse de Live2live
Hey Helen,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in delivery and for the concerns you’ve raised about the fabric quality, as this is not the experience we aim to provide.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
As many people on here
As many people on here , they have signed me up to the App which i did not apply fori just wanted to help by buying a hoodie and they have already taken £13.00 out of my account , cannot cancel through the site , have sent emails now waiting on a reply , hopefully they will cancel this. But anyone else please dont buy form this company
30 mars 2026
Avis spontané
Réponse de Live2live
Hey Andrea,
We’re really sorry to hear about your experience and understand how frustrating this must be.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to get this resolved for you as quickly as possible. Please contact us at info@live2live.org
with your order details, and our team will locate your account, cancel the subscription, and review the charge as a priority.
We appreciate you reaching out and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
It took 3 weeks to receive the t-shirts…
It took 3 weeks to receive the t-shirts and when i opened the 2xl and tried to put it on it was a medium at best. At checkout the $5 donation was not an option.
If you look up the address of business on zillow you will be shocked to see what I saw
3140 W. Main Street, Riverton Wyoming 82501
1 bedroom, 1 bath cabin!!!!!!!!!!!!
29 mars 2026
Avis spontané
Réponse de Live2live
Hey Pat,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in delivery and for the sizing issue you encountered, receiving an item that does not match the expected size is certainly not acceptable, and we understand your disappointment.
Regarding checkout options, any additional items or donations are presented as optional selections, and we’re sorry if this did not appear clearly during your purchase.
We’d really like the opportunity to review your order and make this right, especially regarding the sizing concern. Please contact us at info@live2live.org
with your order details, and our team will be happy to assist you further.
We appreciate your feedback and the chance to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Avoid - potential scam
Sadly my experience and feedback is the same as many on here .. having ordered a hoody (pending arrival) I have just been notified of a new order which turns out to be the monthly subscription for the Hope Companion app! Apparently (having read through their t&c) this is often bundled free for 7 days and by continuing with the order you authorise them to automatically take the money once the free period has ended. This is absolutely scandalous and hugely disappointing given the nature of the business and what they propose to support .. this amounts to nothing more than a scam and a very poor once at that. There is also no way to cancel the subscription, no link / section on the web account. I have written to them and will update this once I have had a reply (order number 299456 if you actually read this), requesting it to be cancelled and any money taken to be refunded .. I will follow other people advice and report this as fraud to my credit card company.
8 mars 2026
Avis spontané
Réponse de Live2live
Hey Glyn,
We’re really sorry to hear about your experience and understand how concerning this must feel.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We appreciate you bringing this to our attention and the opportunity to resolve this properly.
With heartfelt appreciation,
Emmy – Live2Live Team
This company should be ashamed of…
This company should be ashamed of themselves, I purchased a hoodie and T-shirt off them and they took payment delivery was fast. However I have since discovered since February they have then proceed to take £13 a month out my account without authorisation. I dint sign up to the free trial therefore shouldn’t be automatically charged a subscription fee. And they call themselves a mental health charity they have caused me severe stress as they have not replied to emails their phone number is useless and I can’t afford to loose £12 a month I have now contacted my banks fraud team
22 février 2026
Avis spontané
Réponse de Live2live
Hey Melissa,
We’re really sorry to hear about your experience and understand how stressful this situation has been for you.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Very poor customer service- items were…
Very poor customer service- items were not delivered by courier and despite requesting a refund (bought as a gift and had to purchase something else due to non receipt) the expectation is for the customer to liaise with their courier service. This is contrary to the Consumer Rights Act 2015.
Wouldn’t recommend
27 mars 2026
Avis spontané
Réponse de Live2live
Hey Pam,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially as the items were intended as a gift.
We apologise for the inconvenience caused by the delivery issue.
We’d really like the opportunity to review your order and resolve this for you. Please contact us at info@live2live.org
with your order details, and our team will look into this as a priority.
We appreciate your feedback and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
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