Live and Learn Consultancy Avis 

Paul at Live and Learn Consultancy delivered fantastic training that felt tailor-made for our business needs. Our team has departed with a wealth of strategies and confidence-boosting ideas, primed to propel more leads through the pipeline. I would happily invite the Live and Learn Consultancy team back for further training.

Live and Learn Consultancy delivered an outstanding customer services training programme, which had brilliant feedback from our staff members. Participants seemed to take valuable learning lessons away to use in practice.

I personally had an amazing experience organising the training sessions with Deb Sissons, Marie Savage, as well as the events team! All communications were extremely pleasant and any queries I had were dealt with in a timely manner. Can't fault the team, many thanks!

Recently attended the leadership training course. Training was well structured and relevant. The advanced comms section was particularly impactful. Recommend.

We recently attended an exceptional Change Management workshop led by Lucas da Silva. The session proved to be not only engaging, interactive, and informative but also highlighted by the exceptional qualities of the facilitator himself. Lucas brought an abundance of energy and effective communication skills to the session, ensuring that every participant felt inspired and involved. I highly recommend this workshop to teams navigating change, as it equips them with invaluable tools to effectively manage and embrace change.

Great course, and workshop. Thanks Richard!

Richard was great! Happy to have had my training with him.

Richard was really great in covering the topics we wanted to achieve key take aways from, in a very clear but relatable way. Thank you!

Richard delivered an informative and engaging training session to new managers in our business. Some great learnings to implement within our departments!

Jen was fantastic throughout the day. She was very professional, yet friendly and delivered the course with ease and a fun approach. We will be using her services again.

We sent a number of administration staff, who all have daily contact with our customers but in different roles. Everyone enjoyed the course and the way it was structured allow them all to gain new skills to help with the part of their job they find difficult and gave reassurance that they are getting some parts right. The presentation slides will be a great tool for them to refer to in the future.

EXCELLENT

Richard kept the training interesting and engaging throughout. We all thoroughly enjoyed the day and took something away from it which we are now putting into practice. Highly recommend.

Brilliant course - Engaging and Interesting.

This is the first kind of course our company has undertaken, and Richard our instructor was brilliant! Adapting the course to our businesses specific needs and making the whole experience very interesting and engaging for all levels of the business!

The best customer service course I have seen. Excellent, thought provoking content to challenge individuals to deliver customer service excellence. The course contained a lot of tips and tricks to help improve customer care, all delivered brilliantly by the trainer.

The experience we had with Live and Learn from start to finish was excellent, we were kept well informed prior to the training and Richard Bibby gave us top notch training on the days that he delivered to us.

The course topic had the possibility to be very mundane, however this was not the case Richard made the topic entertaining whist also delivering the content required.

We will definitely be looking to use Live and Learn again for our training needs.

Richard provided a great training session on customer service. Very engaging, enjoyable and informative.

Would definitely recommend this company to anybody!! Their knowledge and training is amazing.
I had training with Richard through my workplace, he was amazing and I have really learnt so much today! He explains everything so clearly and always answered our questions. This guy’s knowledge on communication and how to deliver a great service is unbelievable!

Brilliant customer service training with Richard

We started our training programme with a great Leadership Skills course run by Paul Kitchen. Not only was the content excellent, the way Paul managed both sessions made it even more impactful. His expertise, ability to involve everyone in the conversation, pertinent examples and relaxed while precise training style were truly enjoyed by all our colleagues. Thank you Paul!

A fabulous few days.

Another great training course from Live and Learn, rolled out with Donna Knowles who is the ultimate professional, with her calm persona, knowledge and personable approach.