Lloyds Cardnet Avis 

We are long standing customers of Lloyds as our banking partner, and have found them to be most knowledgeable and helpful throughout. We have now taken up the offer of using CardNet as our card processors, and have found Jordan Mercado, our relationship manager to be patient, and helpful, leading us through the process of integrating their systems into ours. This service is second to none , with ease of contact with the CardNet team, something that was sorely lacking in the card processors we have moved from after of 15 years with them, but like so many things, you get comfortable with the one supply, and do not really want the trials of moving. All I can say is I wish we had moved years ago our Relationship manager and the IT Service team have been very helpful and understanding with our IT department in the integration process, always being available to answer the questions. In fairness I cannot recommend Lloyds CardNet highly enough, you should consider it too. The date of 1st October 2026 is the date I have given this review, but Cardnet went live with us on the 12th August 2026, and has worked perfectly, now we just want to work more with their team to bring some of their other services online. A bid thumbs up

Spoke to Serhat Sandalci today regarding a long standing issue we were having regarding getting our bank details updated on their system. Serhat took the time to contact me to let me know the issue had been resolved and to make sure there was nothing else he could help with. He was friendly and very informative regarding their products and suggested some alternatives that might make things easier for us -Salutem ED Bidco Limited

Fantastic service!
Elise was brilliant from the start and has continued to answer any questions I have had.
Highly recommend

Lorraine Duffield was extremely helpful and went way and beyond her remit. Made the whole transfer to Lloyds Cardnet Merchant Services exceptionally easy.

Kept me informed throughout and replied to any of my emails etc very quickly indeed, even whilst on holiday.
I have no hesitation in giving Lorraine 5 stars, if there were more I would do that.

Our company are new clients to Lloyds Cardnet, from the very start Lorraine Duffield has been amazing, her knowledge with what would be the best option for the company has been a massive help for a smooth change over from the current merchant supplier to cardnet.

I would highly recommened working with Lorraine

We moved over to Lloyds Cardnet a few months ago and the service provided by Lorraine Duffield and her team in ensuring this process went as smoothly as possible was first class. Lorraine responded quickly to any questions and her and the team resolved any queries in an efficient and timely manner.

Richard Swinfield has provided excellent service as my card merchant provider. He responds quickly, communicates clearly, and is always straightforward to deal with. Highly recommended!

Matthew Crouch was superb from our initial conversation regarding current terminal fees. He was easy to talk to, understood what we needed as well as not pushy at all. He tried his best to give us the most beneficial deals and overall the experience was great. I’m glad to move from world pay to cardnet considering the service is a lot more professional as well.

Whatever was done to unblock my account did not work. I waited as was told, but the account was still blocked. I had to call back and another assistant said that not all blocks were removed! So, I just wasted my time waiting.

I recently spoke to Colin at Lloyds Cardnet Merchant Services following a recommendation. We currently use WorldPay for our card machines and website but haven't been impressed with their service. Colin spent some time discussing our requirements now and going forwards, and made things simple to understand. He has also been able to demonstrate a good cost saving for us to consider.

I'd like to thank Deepak Joshi for his assistance and help while onboarding my company to Cardnet. We are looking forward to deploying the services within our systems

Kian was recenltly really useful in resolving a long-standing complication with our numerous Cardnet accounts. Many thanks, Matt @ Storage Works

I would like to recognise Lauren Little for the outstanding support she provides as our Customer Success Manager.

Lauren consistently delivers excellent customer service, responding to our queries quickly and effectively whilst ensuring any issues are resolved with minimal disruption. Her communication is always clear, professional, and proactive, giving us confidence that we are in safe hands.

In particular, Lauren played a key role in supporting our transition to a virtual terminal. She guided us through the process efficiently, addressing any questions promptly and making what could have been a complex change feel completely seamless. Her knowledge, responsiveness, and commitment to customer satisfaction ensured the move was smooth and stress-free.

Lauren is a pleasure to work with, and her dedication to providing exceptional customer support has made a significant positive impact on our business. We greatly appreciate her efforts and would highly recommend her for the excellent service she delivers.

Working with Cardnet is always extremely easy. All of the team are knowledgeable and well informed which means that getting the answers to my questions or queries is always straight forward. I also find the team members, and especially my relationship manager James Gale, to be very proactive which immediately makes my life easier. I would certainly recommend Cardnet to other businesses.

We have been long standing customer of Lloyds Cardnet. The customer service and support from Cardnet team is second to none. Special thanks to our Relationship Manager Vanessa Last. She has been extremely helpful and always on hand when needed. We value being able to contact her directly and to have any quires resolved quickly and efficiently.

spent the day resolving many issues that were outstanding for a while....... Kelly Merritt our new Client Services manager in corp support has been amazing. Friendly, efficient and knowledgeable.. got to root problem and resolved so swiftly. Thank you and 5 stars

Great service. Charley Jones provided excellent, efficient customer service.

We have been long standing customers of Lloyds. The customer service is second to none which is why we recently moved another financial platform across to them. Our Relationship manager Luke Willis has been extremely helpful and always on hand when needed. We value being able to talk to a dedicated team and to have any quires resolved quickly and efficiently.

Poor response times for problem solving.