Loaf - Edinburgh Avis 181

TrustScore 4.5 sur 5

4,7

Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Your staff were helpful but relaxed and knew where the exact item we wanted to view was situated in the store. We were directed to where we could choose fabric and help was around when we needed it. T... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Sharon and Sam were so friendly, helpful and professional. Honest, patient and not pushy salespeople which is precisely why I will purchase. The Edinburgh store is lovely and welcoming with every m... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Upsold expensive insurance for couch stains, but they fob you off to unresponsive third parties for months. All smiles when they are taking your money but don't care about customers when they leave th... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de chambre à coucher
  3. Accessoires de meubles
  4. Magasin d'ameublement et de décoration
  5. Magasin de meubles de salon
  6. Magasin de canapés

À propos de Loaf - Edinburgh

Écrit par l'entreprise

Welcome to our Laid-Back World!

We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.

NEW ARRIVALS SWATCHES SLOWROOMS

Loaf

Écrit par l'entreprise


Coordonnées de contact

  • Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, Royaume-Uni

  • 02031418300

4,7

Excellent

TrustScore 4.5 sur 5

181 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

perfect showroom experience

Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made the whole process fun and enjoyable. Just right balance of friendly and helpful. Love that the staff are not on commission so you feel advice is not biased. Thank you for all your help :)

12 mai 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hi Tracey,

Thank you for your lovely review. 

We’re delighted to hear Sharon made your showroom experience so enjoyable and helpful, and that you felt relaxed and supported throughout your visit. It’s wonderful to know you appreciated the honest advice and inviting atmosphere too.

Warm regards
Cynthia

Noté 5 sur 5 étoiles

Sharon and Sam were so friendly

Sharon and Sam were so friendly, helpful and professional. Honest, patient and not pushy salespeople which is precisely why I will purchase.
The Edinburgh store is lovely and welcoming with every member of the team approachable and knowledgeable.
Ps- love the uniforms!

9 mai 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Nicola,
Thank you for the review!
It is great to hear that Sharon and Sam at the Edinburgh Shack gave you such a positive experience.
Thank you,
Fraser

Noté 5 sur 5 étoiles

Alan was so helpful with a sofa…

Alan was so helpful with a sofa purchase. He wasn't pushy but offered alternatives and even after the sale spent time with me to get some ideas together on how the room colours could work in my house.
Not received the sofa yet, but so far, so excellent!

5 mai 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Mary,
Thank you for the 5 star review.
We hope to see you in the shack again soon and hope you enjoy your new sofa!
Thank you,
Sav.

Noté 5 sur 5 étoiles

The assistant who served me was…Edinburgh Straiton

The assistant who served me was exceptional, so knowledgeable and helpful
Overall an enjoyable experience

4 mai 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Jayne,
Thank you for the review.
We are glad you had a good experience in the Shack. We hope to see you again soon.
Thank you,
Sav.

Noté 5 sur 5 étoiles

Great service

Great help when visiting store

7 mai 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello GR,
Thank you for the review.
Happy to hear you have a good visit to the Shack.
Thank you,
Sav.

Noté 5 sur 5 étoiles

As always loaf staff members are always…

As always loaf staff members are always so helpful in helping make decisions about products.

6 mai 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hi Perth,

Thank you for your review. 

It’s great to hear our team were once again helpful in supporting you with your product decisions. We really appreciate your continued support.

Warm regards
Cynthia

Noté 5 sur 5 étoiles

Very impressed by how helpful the staff…

Very impressed by how helpful the staff at Loaf have been. (Thanks Sharon & Sam.) I’ve been in quite a few times in quick succession with many questions and they’ve been patient and efficient.

5 mai 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Jenny,
Thank you for the review.
Its great to hear you had a good experience with us. We will pass your kind words onto Sharon and Sam!
Thank you,
Sav.

Noté 5 sur 5 étoiles

Friendly

Friendly, helpful, no pressure to rush; good advice and information regarding choice of fabric.

4 mai 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hi Eileen,

Thank you for your review. 

It’s lovely to hear you had such a positive experience and found the team friendly, helpful, and informative when choosing your fabric.

Warm regards
Cynthia

Noté 5 sur 5 étoiles

Welcoming friendly staff

Welcoming friendly staff. Helped us without being pushy for sales.

3 mai 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Ruth,
Thank you for the review!
I am glad that you had a good experince at Loaf.
We hope to see you again soon.
Thank you,
Sav.

Noté 4 sur 5 étoiles

Chair buying excellence

Your staff were helpful but relaxed and knew where the exact item we wanted to view was situated in the store. We were directed to where we could choose fabric and help was around when we needed it. There was a little confusion over scatter cushions which was easily resolved and the ordering process was simple.

2 mai 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello J,
Thank you for the review!
I am glad the process was easy and you had a positive time in the Shack.
Thank you,
Sav.

Noté 5 sur 5 étoiles

Excellent service at the store

Excellent service at the store. Only down side is -- delivery time is too long to wait.

22 avril 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Noppawan,
Thank you for the 5 star review!
We are glad you had a good experience in store, we will pass the feedback on regarding delivery times for you.
Thank you,
Sav.

Noté 5 sur 5 étoiles

Excellent visit today

Excellent visit today, Sam was incredibly helpful and we go everything we wanted and more. Great experience.

19 avril 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hi there,
Thank you for your review. 

We’re delighted to hear you had an excellent visit and that Sam was so helpful in making sure you found everything you wanted and more.

Warm regards,
Cynthia

Noté 3 sur 5 étoiles

Alan was very helpful and nice.

Alan was very helpful and nice.
It took a bit of effort to get attention from other staff.
Tea would be good.

Attractive shop. Good range of products in stock

17 avril 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Cordelia,
I am glad Alan was helpful. I will pass on your feedback to the relevant teams for you.
Thank you,
Sav.

Noté 2 sur 5 étoiles

Avoid the insurance

Upsold expensive insurance for couch stains, but they fob you off to unresponsive third parties for months. All smiles when they are taking your money but don't care about customers when they leave the shop. Avoid

18 avril 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Sam,
I am sorry to hear this, I and would be happy to take a look into this for you.
If you could provide us with your order number, we can get in touch.
Thank you,
Sav.

Noté 5 sur 5 étoiles

Great bed side manner !!!

Great service really took time with us as we were unsure of which style of bed and mattress we wanted. Beautiful styles great choice of materials for the bed finishes. Could spend all of my pennies easily in Loaf:)
Prices were comparible with other nearby stores but the styles were so much more unusual and dramatic. Just waiting for delivery !!!! Excited

17 avril 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hello Margaret, 
Thank you for the 5 star review!
We cant wait for you to receive your order!
Thank you,
Sav.

Noté 5 sur 5 étoiles

Cushion shopping

Very helpful non pushy help

11 avril 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hi Margaret,
Thank you for your review. 

We’re so pleased to hear you found our team helpful while cushion shopping, and that you felt supported without any pressure.

Warm regards,
Cynthia

Noté 5 sur 5 étoiles

Excellent Customer Service

Staff offered help but were not pushy, they were knowledgeable about the products, friendly and helpful.

10 avril 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hi there,

Thank you for your review. 

We’re so glad to hear you had a positive experience with our team. It’s great to know they struck the right balance of being helpful without being pushy, while sharing their product knowledge in a friendly way.

Warm regards,
Cynthia

Noté 5 sur 5 étoiles

Great experience

Great showroom, zero pressure and excellent staff who are just there to be helpful. Excellent with kids and have thought about the small touches to keep them entertained. Great experience. Oh and the sofas are amazing!

11 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Gorgeous furniture and excellent service.

Gorgeous furniture and excellent service. We were given as much time as we wanted. The service provided by Sam was efficient and we were not kept waiting at all long while he did the adminstration of our order. A pleasant experience all round and I am now very much looking forward to receiving the furniture.

9 avril 2026
Avis spontané
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Thank you so much for your lovely review!
We’re really pleased to hear you had such a positive experience with us and that you were given plenty of time to browse at your own pace. It’s great to know Sam looked after you so well and made the ordering process smooth and efficient.
We’re delighted everything felt easy and enjoyable, and we’re very much looking forward to getting your furniture to you.
Jack

Noté 5 sur 5 étoiles

Melody

Great customer service! So helpful!!

3 avril 2026
Logo de Loaf - Edinburgh

Réponse de Loaf - Edinburgh

Hi Melody,

Thank you for your review. 

We’re so pleased to hear you received such helpful customer service your kind words mean a lot to us!

Warm regards
Cynthia

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