I visited the Redbrick store initially & the Wilmslow store 3 times! Staff across both stores were very welcoming & really helpful. On all occasions they were never pushy & left you to browse in your... Voir plus
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We drove over from Liverpool especially to see the shop and test out the sofas to see how comfortable they were. The staff were so helpful regarding information, knowledge of all the various ranges,... Voir plus
L'entreprise a répondu
Sad state of affairs. I handed over £4700 for a sofa and 2 chairs 5 months ago, and still have nothing to show for it. In my case, they somehow “forgot” to process my order. Word advice to anyone... Voir plus
L'entreprise a répondu
After visiting the Wilmslow Shack several times I was ready to place my order. The sales assistant was very helpful in guiding me to the most appropriate fabric to suit my lifestyle. Thank you for gre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
À propos de Loaf - Wilmslow
Écrit par l'entreprise
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Écrit par l'entreprise
Coordonnées de contact
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, Royaume-Uni
- 02031418300
4,6
Excellent
158 avis
Demande des avis aux clients
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A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great sofa let down by after care.
The sales process was brilliant but unfortunately the experience has deteriorated since then! We are now awaiting our third (second replacement) sofa - although I’m still awaiting confirmation as no one has replied to my email of over a week ago yet! The damage seems to be done at the warehouse so there is obviously something wrong in the process there. The inconvenience of having replacement sofas each time is increased due to the arms having to be removed each time (by me as the drivers are apparently not allowed to!) as the lounge is on the first floor. If after sales matched the sales process I would highly recommend but unfortunately it doesn’t.
23 janvier 2025
Réponse de Loaf - Wilmslow
Hi Phil,
Thank you so much for taking the time to leave us a review!
We truly apologize for the experience you had with us. We always aim to provide the best service possible, and I’m really sorry that we missed the mark on two occasions. This isn’t the experience we want for you, and we’re committed to making things right.
We’ll be reaching out to you soon to discuss how we can resolve this together.
Warm regards,
Cynthia
Excellent customer service
Excellent customer service. Easy to park, children made to feel very welcome. Plenty to entertain them - table football, sweets, choc ices. Clearly displayed items, leaflets with pricing and dimensions for most products. Not overburdened by choice like some other furniture stores. Our assistant was very helpful in choosing products and colours. Stayed open a little later to complete the sale. Hopefully the sofa quality will match our experience to date.
15 août 2025
Réponse de Loaf - Wilmslow
Hi Paul,
Thank you so much for your kind words and taking the time to leave us a review.
I'll make sure this is passed on to the Wilmslow team who I believe assisted you, it'll make their day. Thank you.
Kind Regards,
Peter.
Fantastic experience
Fantastic experience, the staff were extremely helpful. There was no hard sell, just a informative and helpful approach. A great setting and we will be back.
14 août 2025
Avis spontané
Réponse de Loaf - Wilmslow
Hi Stu,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you had a fantastic experience with us at Loaf!
Our goal is to ensure every visit is enjoyable and stress-free, and we can’t wait to welcome you back for another great time!
Kind Regards
Jasmin
Great service
We spent a long time in the shop and Chloe was so incredibly patient and helpful. The other members of staff also ensured our son was entertained whilst we were busy making up our minds. Great service and wonderful team!
3 août 2025
Avis spontané
Réponse de Loaf - Wilmslow
Hi KB,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had such a positive experience in-store.
It's great to know that Chloe was patient and helpful throughout, and that the rest of the team helped keep your son entertained as we know how important that can be!
We'll be sure to pass your kind words on to everyone involved. We really appreciate you taking the time to share this and hope to welcome you back again soon!
Warmest Regards,
Paris
We spent a bit of time in this location…
We spent a bit of time in this location and all the staff were friendly but we spent most of our time with Choi who help us choose colors and answered our questions on different fabrics and what would work with our olive green wall and ran us a couple quotes. Feel confident with our choice now and will be purchasing. THANK YOU!
9 août 2025
Avis spontané
Réponse de Loaf - Wilmslow
Hi Stephen,
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you had a great experience in our Wilmslow store. Choi will be over the moon to know that she helped you feel confident in your choices. We can't wait to see what you decide on for your home!
Kind Regards
Jasmin
Great experience in Wilmslow on Sunday
Great experience in Wilmslow on Sunday. Chloe was the perfect balance of helpful but not pushy. Really helped us fine tune what we needed versus what we wanted. Thank you! Can’t wait for my massive pink sofa to arrive!
3 août 2025
Réponse de Loaf - Wilmslow
Hi Victoria,
Thank you so much for taking the time to leave us a review,
I'm thrilled to hear that you had a wonderful experience at our Wimslow Shack and that Chloe was there to assist you with your sofa choice. We truly believe that finding the perfect piece of furniture is a significant and exciting investment, and we're always here to help you make the best decision for your order!
We can’t wait to add your lovely Squishmeister Sofa in your beautiful home!
Keep Loafing on!
Warm regards,
Cynthia
Réponse de Loaf - Wilmslow
Hi Noelle,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
That’s wonderful to hear, sounds like a cozy success! I'm glad the delivery was speedy and the cushions hit the mark.
Hope to hear from you soon.
Kind regards,
Manny.
Helpful friendly staff
Helpful friendly staff - I can’t remember her name but she was in university. She was very helpful and informative.
13 juillet 2025
Réponse de Loaf - Wilmslow
Hi Catherine,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Your words have blessed us all.
We’re so happy to hear your experience at our Shack was amazing.
Hope to hear from you soon.
Kind regards,
Manny.
I have no problems with the excellent…
I have no problems with the excellent team delivering the sofa bed, Nathan and Sam were wonderful. However the quality of the clever velvet fabric leaves a lot to be desired.
I’m very upset, having waited since January this is causing me real stress.
17 juillet 2025
Avis spontané
Réponse de Loaf - Wilmslow
Hi Jan,
Thank you so much for your feedback.
It is wonderful to hear how helpful Nathan and Sam were, but I am saddened to hear your unhappy with the Quality of the fabric.
I have popped you an email to discuss this and hopefully come to a resolution.
Warmest Regards,
Paris
Réponse de Loaf - Wilmslow
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Amazing to hear your experience in our Shack was swift and easy.
We take pride and care in all of our service's, to deliver a premium standard
Hope to hear from you soon.
Kind regards,
Manny.
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