LoanCare Avis 

I paid my mortgage online August 3. The funds were not withdrawn from my account. Whenever I looked online to see payment status, the website was down for maintainance. I mailed a check for the same payment mid August. Despite being in receipt of the front and back of a check, endorsed and cashed by LoanCare, as well as an unadultered pdf from my bank showing a positive running balance before and after the transaction as requested, and a promise from LoanCare that there would be a "decision" Sept 6, my account is marked delinquent, and as such I am unable to make payments online or by phone. I spent $60.00 to western union a third August payment to them on August 30 just to avoid a credit impact. There have been countless telephone calls and emails with no resolution.

As of Sept 11, my account has not been credited and there is no indication of how to proceed or when their investigation might be completed. Im struggling to understand why I would mail another payment to a place that still hasnt found the last one. I am also wondering how common is the practice of a debt collector to refuse funds that are being offerred.

I sure wish I had read the reviews here, but since I had no input into who bought or serviced my loan, it would not have made a great deal of difference. I am just absolutely fascinated by this process of no control over who handles my largest financial matter or requirement for them to be competent or communicate. Loancare has given no indication of regret or urgency on their part and does not seem to care to resolve this. It is just crazy to me that I made a payment, have the receipt, it is not acknowledged in a timely fashion, but LoanCare gets to unilaterally charge fees, affect credit scores and keep their job.
My whole life, I thought a check was a receipt of a transaction. I had no idea that you could cash a check, deny receiving it, and refuse to acknowledge proof of recipt. I feel like if I was the one that was trying to extort an extra payment or requiring payment in a certain way that occurrs large fees, it would be some sort of fraud. I also thought LoanCare had a fiduciary duty to act in my best interest, a responsibility to minimize costs of servicing my mortage and an obligation to provide assistance when requested. Good luck, everyone.

Don't do business with these people. The worst I've ever dealt with. Choose anyone else and you'll be thankfull.

the absolute worst mortgage insurance company out there, too many problems to recount. They will not give us our money to rebuild our house. The insurance company issued the check months ago, but they obviously have stuck that $300k in Loancares account making 5% interest. Now when we call they just put us through the ringer, “the supervisor is unavailable” , nobody can help us.

For the life of me I don’t understand why Loancare is so incompetent. I have a great deal of patience as I have been in the mortgage industry for over a decade and I have seen a lot. This is why I stay on top of my mortgage. I got laid off in March so I had to contact them regarding my different options. I already know how they operate so I made sure I stayed on top of them throughout my moss mitigation proceeds. Customer Service NEVER knows anything and continues to give incorrect information. I asked probing questions and asked for clarification because I knew they were wrong. I asked to speak to Loss Mitigation they advised me that they could never transfer me which was also incorrect because 1 day I finally was transferred and even they probably incorrect info. So now my loan is a month behind and I have paces BBB and CFPB complaints and nothing. Even still calling Customer Service and them still giving incorrect information. I am submitting a complaint with the Attirney General today and will have to spend money I don’t have on a lawyer now for one little payment that they will not correct that they can. With all the FCRA and CFPB violations this company has recently had I don’t understand why they are still in busy and companies are allow them to subservice their loans. It’s ridiculous.

lack of payment options - I was told I could walk in and make a payment at my bank I opened the loan with. False. I was told I can make a payment over the phone. False - I would have to give them my personal backing account information they already have on file all over again. The only other option is to log in online. I don't have internet. I live 40 minets from town where I go to a library if I need internet.
First Federal Bank did not warn me before the closing that they use such a customer poor company. Had I known #FirstFederalBank used LoanCare I would not have used them for my home loan.

Loan care was very quick and efficient with getting my loan approved and sending me my funds. If you need money quick, I would go to loan care. They also are very good with working with their customers.

If I could rate them zero stars I would. This is a horrible co. I have an FHA loan which means I'm required to have an escrow acct. Only my mortgage co. (LoanCare) has access to the escrow acct. I got a letter from LoanCare in Nov. saying my insurance was cancelled. I called them & they said the Mortgagee Clause needed updating so they put me on hold & called Liberty Mutual. Then came back a few minutes later & said it was fixed. I thought it was taken care of but in Jan. I got another letter saying my insurance cancelled. I called Liberty Mutual & was told LoanCare had not paid them. I called LoanCare & they said they were never billed. However, LM told me they billed LoanCare 3 times since Sept. & informed them the bill was due in Nov. when the mortgagee clause was updated. Because of the lapse in coverage LM ended up not being able to re-write my policy. I had to get PA forceplace insurance. LoanCare is now saying I owe them $500+ for the months the property did not have insurance when THEY were supposed to pay it. I reported this to both the BBB & CFPB. So much for being protected. LoanCare is a predatory lender. While all of this is going on with the insurance, my mortgage payment is one month behind and they have already sent me a loss mitigation packet, a foreclosure notice, and had an inspector come out to confirm if I live in my home, or not. It is excessive and intimidating. All a bit much for one missed payment.

LoanCare's website and payment center is terrible. It seems they've entrusted the processing to a company called Haven, which seems to be a very amateur tech company. For those who have mortgages with them, they are stuck trying to utilize a system that only works properly half the time, if that. I really wish LoanCare would use a serious platform so their customers can feel secure in making payments to them. It's really unfortunate...

Probably the worse company I have ever dealt with from a customer service standpoint. They don't adhere to simple laws and the customer service is a complete loop with nothing ever getting resolved.

They sent an email stating tax statement available online. The tax statement from 2022 is online. I've called and sent emails. Still no tax statement

The worst mortgage company ever. They make every simple difficult and lack understanding.

If I could give a negative score I would. This is the WORST company I have ever dealt with. They do not work with their customers. I have called many many times and I always get a different person, one worse than the last, if that is even possible. These people do not know what they are doing.

Prior to this disgusting exp. anyone can check I have NEVER had a problem with any paying of my mortgage until Loancare zoomed in and turned my life around! NEVER before have I experienced such disrespect from a company I NEVER signed up with but now have to endure the stress every day re: my mortgage payment.
Am still in shock re last several months re the mortgage. I intend to get legal help after this months pay (3 mnths worth of mortgage) Today Loancare clled asking if I was going to pay?) WHY? the cut off time is 9/5/23! Anxious to take over my home?

The worst loan servicing company in the business. My mortgage was sold to them from Rocket Mortgage, and they have been a nightmare from the start.

Anytime you call them, they make sure you know that they are "debt collectors" and they will do whatever they need to do to collect a debt. Pffffttt...they are my mortgage lender - I don't need to be treated like I am delinquent customer. They treat everyone like they are just a line of credit that they need to collect on.

In 5 years, I accidentally underpaid my mortgage bill by $253 in one month. I got a notice from them notifying me that my bill was past due 3 weeks later. I paid the full balance plus past due on my next month's payment - they reported me to the credit agency for being past due. JERKS!

1 time in 5 years - slight underpayment by mistake - they are cut throat!

These people are criminals as they keep trying to go into a bank account that they know doesn't exist and keep charging me NSF'S even know I havpe paid them. They asked for a letter to confirm my account was closed due to frauds which I obliged and they continue to try to get access to this closed account. My bank is investigating these known criminals. If anyone is experiencing the same from these criminals, please let's put a stop to thier criminal acts now. They want my new banking information which I refuse to give them.

Horribly incompetent. They "lost" my July payment, and I had to do all the legwork to track it down, cancel the check, wire a new payment, and pay for the wiring fee. Their app is useless, and their website is awful. It makes you log in at least twice, and is up maybe 20% of the time. I've been extremely "underwhelmed" since they took my mortgage over in June. Good news is, they can't get any worse, and can only improve. Caveat Emptor!

It’s a big SCAM telling me I was approved for $10,000 but had to pay $1080 in surety bond. It’s Crap if you ever asked to pay upfront for a loan. Stay away from this SCAM company

In 30 years of buying and selling houses, this is without a doubt the worst mortgage company that I have ever had the misfortune of dealing with now that my original loan was sold to them. Avoid at all costs if you are able to.

Terrible customer service. Repeatedly told my loan modification was approved and in the final stages. Now I'm told I need to re-fill out paper work. This has been going on since 3/22,

Requested a payoff which has vague descriptions like fees but doesn't break them down.

Their "Office of the Customer" doesn't answer the phone and never calls back. Had to use the services of the BBB who got the ball rolling. Worst company to deal with.

Avoid this crooked company! I asked for mortgage assistance for 1 month and they refused and threatened me in Court if I'm late by 1 minute.