Local Energy Savers Avis 

93
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

These jerks insist in calling my number with spoofed VOIP mobile numbers and harrasing me although I request they remove my number from their list. ( I am listed on the ACMA DNCR- Do Not Call register... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great workmanship & good installation team when it came to our new split systems they supplied & installed Econova brand ! Sam very helpful & patient regarding rebates & made process lot easier! 😁

Noté 5 sur 5 étoiles

We had a great experience with Local Energy Savers! They installed our air conditioning units without any issues. The team arrived on time, was very friendly, and completed the job in a clean and prof... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Rhys and guys arrived on time, and presented professionally. Gave me an honest appraisal of the job and worked with supplier to get the best deal for me. All the guys put in solid days work over the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 16663967486

  1. Société d'énergie solaire

Écrit par l'entreprise

At Local Energy Savers, we specialise in providing residential and commercial heat pumps, air conditioning systems, and solar solutions tailored to your home or business needs. When you upgrade to one of our energy efficient products, not only does your home’s or business' comfort improve but also you save on energy costs and reduce your carbon footprint. With a commitment to exceptional service and sustainable practices, our knowledgeable team is here to guide you through every step, from selection to installation. Improve your comfort and efficiency with Local Energy Savers today!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

93 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(93)

17 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

These jerks insist in calling my number…

These jerks insist in calling my number with spoofed VOIP mobile numbers and harrasing me although I request they remove my number from their list. ( I am listed on the ACMA DNCR- Do Not Call register).......

19 octobre 2026
Avis spontané
Logo de Local Energy Savers

Réponse de Local Energy Savers

Thank you for bringing your concerns to our attention. We are sorry to hear about the unwanted calls you have described.

We have searched all records in our systems for the past 12 months, including all of our opt-in marketing channels. That search identified no record of your name or phone number, marketing opt-in, calls or other contact with you, except for a missed call from you at 2:38 pm AEDT on 19 October 2026 and our two return calls at 2:42 pm AEDT and 3:16 pm AEDT on that date. Both return calls were made in response to your missed call, not for marketing purposes.

Based on that review, we have not identified any connection between the unwanted calls described in your complaint and our business. Your complaint names a different company as the business calling you. We are not that company and are not associated with it. For these reasons, we believe your complaint has been directed to us in error. We cannot verify who made those calls or whether the caller identification information displayed was accurate.

We have notified the Australian Communications and Media Authority (ACMA) of the apparent misidentification of our business and provided ACMA with the business name you identified in your complaint for its records. This notification does not mean that ACMA has investigated the matter or confirmed our assessment.

You may also report the unwanted calls directly to ACMA through its official complaints channels.

Thanks Kevin.

Noté 1 sur 5 étoiles

The my switching board power have broke…

The my switching board power have broke no one take responsible. They asked me to. I have a CCTV or evidence.

5 octobre 2026
Avis spontané
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Réponse de Local Energy Savers

Hi Seiha, we are sorry to hear about your concerns regarding damage to your switchboard cover. We take reports of property damage seriously.

Our records indicate that we requested further information to help investigate your report and have followed up with you. We are still awaiting that information through our official communication channels. Without that information, we have not been able to establish how the damage occurred or whether it was caused by our work. This does not mean that we have concluded your complaint is unfounded.

We remain willing to investigate. Please respond through the official communication channel we used to contact you, providing your job reference, details of when the damage was first noticed, and any available photographs or other relevant information.

Once we receive further information, we will review it alongside our job records and respond with our findings and any proposed next steps.

Noté 5 sur 5 étoiles

Very Professional

Very smooth communication and installation process. Installers arrived right on time. Sam was Fantastic and assisted with everything from the get go. Certainly recommended!

11 août 2026
Avis spontané
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Réponse de Local Energy Savers

Hi Khan, thank you for your review! We’re glad everything went smoothly and that Sam was so helpful from the start. We’ll pass your kind words on to Sam and the installation team. Thanks for recommending us!

Noté 1 sur 5 étoiles

They are pathetic at service and…

They are pathetic at service and possibly use substandard equipments.

The split system AC they have installed at my place has not been working properly since the time of installation.

In spite of repeated complaints, they haven't rectified the issue.

Stay away from them.

19 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Manny came out on may 20th and replaced…

Manny came out on may 20th and replaced a switch, everything is working fine now . He was very professional , courteous, and got the job done in a timely manner.

20 mai 2026
Avis spontané
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Réponse de Local Energy Savers

Hi Gloria, thank you for your review! We’re glad everything went smoothly and that Manny was so helpful from the start. We’ll pass your kind words on to Manny and the installation team.

Noté 1 sur 5 étoiles

I had a very disappointing experience…

I had a very disappointing experience with this company. They wasted weeks of my time with no communication or follow-up after collecting all my details for a split system installation under the government rebate.
After nearly three weeks of silence, I was contacted again and asked to repeat the same information. I was promised a quotation the same day, but instead was asked to provide even more details, including photos of the existing system and floor plans.
Only after all of this did they come back and say the job was “not doable” due to factors like the property being double-storey and having a flat roof — details that were already evident or should have been assessed much earlier.
This shows a clear lack of organisation, communication, and technical understanding. It felt like a complete waste of time and very unprofessional.
I would not recommend this company to anyone.👎👎👎👎

5 mai 2026
Avis spontané
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Réponse de Local Energy Savers

Thank you for your feedback, we really appreciate you taking the time to share it.

Just to clarify, our sales department didn’t end up providing a quote or completing any work for your property, as the installation requested wasn’t feasible at the promotional rate due to the design and specific requirements of your building. You have mentioned to our team another company mentioned they can complete the works to which we have recommended you to go with them.

We did ask for a bit more information so we could see if there was any way to make it work and run our design and loading calculations with a proper design report on our end, however based on what we had from you, we weren’t able to offer a solution that met your expectations at that price point.

If you’re open to exploring alternative options, we’d be more than happy to take another look and see how we can help.

Kind Regards,
Local Energy Savers Customer Support

Noté 5 sur 5 étoiles

Great installation and after sale support

I had an excellent experience with both the installation process and the after-sales support. From start to finish, LES team was professional, punctual, and incredibly knowledgeable. The installation itself was smooth and efficient. and the system works perfectly. What really stood out was the after-sales support. The team has been responsive, helpful, and genuinely committed to customer satisfaction. Any questions or minor issues I had were addressed promptly and thoroughly, giving me complete confidence in their service.

24 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

First time turning on the AC on a hot…

First time turning on the AC on a hot day, 4 days after it was installed. I used the mode button to switch to cool air, put the degrees to 17. It starts to blow out fan air, not cool air. 4 days later and still doing the same thing.

Been trying to get answer from these guys, no one can give me a straight answer let along when they can come out and fix it.

This is rubbish! How do you guys run a business like this? It's taken this long and I'm still waiting on a response. I don't recommend anyone to sign up.

But when you need something done by me, you call me 3 to 4 times a day till I answer. Meanwhile when I call you guys I'm on the phone for 30mins waiting for someone to pick up.

My first payment is next week and my ac doesn't even work. What a load of crap

21 janvier 2026
Avis spontané
Logo de Local Energy Savers

Réponse de Local Energy Savers

Hi Casey, thank you for taking the time to share your feedback, we’re sorry to hear about your experience and understand how frustrating this must be, especially during hot weather.

We’ve sent you a request for further information so we can correctly identify your job and pass it to our service team for review. Once completed, this will allow us to investigate and assist you appropriately.

From what you’ve described, this may be related to system mode or preset settings, which can sometimes cause the unit to operate in fan mode rather than cooling. It's a nice simple fix if this is the case with a click of a button on the remote. That said, we’re absolutely here to help and ensure everything is working as it should.

We also apologise for the longer wait times you’ve experienced. Due to exceptionally high demand during the summer period, our call volumes and service requests have been significantly higher than usual, which has unfortunately led to delays as set out on our website. We understand this isn’t ideal and appreciate your patience.

Could you please also confirm whether you’ve sent an email to our aftercare support team, as this helps us track and prioritise service requests more efficiently?

Once we receive the requested details, our team will be in touch to assist further on a priority basis with the warm days coming up.

Kind regards,
Local Energy Savers Team

Noté 5 sur 5 étoiles

Local Energy Savers went above & beyond with their service

I couldn’t be happier with the service from Local Energy Savers! From start to finish, the entire experience was smooth, quick, and completely stress-free. The team truly went above and beyond, and it shows in every part of their work.

The staff were incredibly friendly, professional, and knowledgeable, making everything easy to understand. The installation team were absolute troopers, working through extreme heat without complaint and still maintaining the highest level of professionalism. They got everything done fast, efficiently, and to a very high standard.

What really stood out was the care they took after the install, they made sure the area was left clean and tidy, took the time to walk us through how to use the systems, and answered all our questions patiently. You could tell they genuinely care about their customers and take pride in their work.

If you’re looking for a company that delivers outstanding service, professionalism, and quality results, I would recommend Local Energy Savers 100000%. Absolutely fantastic experience — thank you to the entire team! 🙌⚡️

9 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Very happy with the installation.

Local Energy made the organising of the reverse cycle airconditioning very easy with no stress. The installation was done on time and all rubbish taken away. The system and price was great.

8 octobre 2025
Avis spontané
Noté 4 sur 5 étoiles

Professional installation

The installation was undertaken by a professional company. We are happy with the savings we are getting vs old gas heating system. Daniel at LES was very helpful.

10 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

The workmen were very polite and…

The workmen were very polite and respectful . They explained the oroceedure and told me when electricity needed to be cut so I had noticed. Would welcome these guys again.

3 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The installers have done a great job.

The installers have done a great job.

As we have split level with a double story section, it was a very difficult install.

The results at the end of the day was magic we could not be happier with the team and commend them on the work in the cleanup they did afterwards.
I can recommend them without hesitation

19 novembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Great team

Great team of installers, very professional and heating system is amazing compared to old unit

2 septembre 2025
Avis spontané
Noté 4 sur 5 étoiles

The guys installing the split system…

The guys installing the split system did a great job no fuss. Showed up on time and did the job within the time they said. Using my rinnai split system is easy to navigate but the first day I had to turn it off and on 3 times before it started once the letters df came up on display I’m guessing it meant default so not sure about the system yet

25 août 2025
Avis spontané

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