We were initially a little sceptical about approaching Secure Legacy, but after speaking with Theresa and the other team members found the process seamless and easy to follow. Although they did reco... Voir plus
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Lisez les avis des autres
Quick, informative and simple. Only criticism is that don't pressure people in power of attorney. Whilst I was insistent that I would be doing my own, felt I was being put off saying it was very dif... Voir plus
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The lack of respect and rudeness caused me to cancel the Will. After being called with 2 persons that showed understanding and politness I have decided to continue with your company. I was in M... Voir plus
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The expert advice i received before going ahead with my Last Will an Testament The speed the will was produced in draft for my approval and the speed my concerns were address and questions answered... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are an independent provider of later life planning services. Working with our specialist partners we offer the best products and services at affordable prices. Our services include bespoke Will writing, Lasting Power of Attorney, Property Protection Trusts, Family Protection Trusts, pre-paid probate advice and products. We can help you prepare for the future and avoid the spectre of later life care costs. We pride ourselves on simplifying the process of protecting and securing your hard earned assets for the benefit of your loved ones and future generations.
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4,4
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Your service was very good except I am…
Your service was very good except I am still waiting for the will to arrive been going on for a while now
8 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi Barry,
I have attempted to contact you today regarding your recent review but, unfortunately, have been unable to reach you.
We are keen to understand the issues you have experienced and would welcome the opportunity to discuss these with you directly so that we can assist in resolving the matter.
Please contact our office at your earliest convenience using the details below. We would be happy to discuss your concerns and work towards an appropriate resolution.
Office: 0330 822 8449
We look forward to hearing from you.
Kind regards,
Secure Legacy
IT WAS A VERY SIMPLE EXPERIENCE WITH…
IT WAS A VERY SIMPLE EXPERIENCE WITH ONE TELEPHONE CALL. WE WERE VERY HAPPY WITH OUTCOME.
REGARDS.
JOHN.
14 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
The admin team were very helpful and…
The admin team were very helpful and extremely professional. My only criticism is that the phone call i received was a bit like hard sell trying to get me to give them power of attorney for £300. That was all he seemed to be interested in . The will itself was perfect and i couldn't fault anything else.
16 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Great service at a fraction of the cost of a solicitors
Quick response, clear information and instructions every step of the way. Very fast turn around in making amendments and corrections and having the final copy sent out.
8 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Excellent service will recommend to…
Excellent service will recommend to friends and colleagues.
15 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
All the hallmarks of a scam
I dislike very much the fact that they wanted me to pay £47 to secure the planned call to discuss with a will writer. No credible business should be doing that. When I said that I was not prepared to pay to book, she hung up immediately.
15 septembre 2026
Avis spontané
Réponse de Secure Legacy - Localwillwriter
Hi David,
Thank you for your review. However, we strongly refute the suggestion that our business has “all the hallmarks of a scam.”
Our process, including the £47 payment required prior to the appointment, is clearly explained to customers before they book. The payment is not a fee simply to “secure a call”; it covers the preparation of your Will and a one-hour consultation with a professional Will Writer.
Our 14-day money-back guarantee is also clearly explained prior to booking, giving customers the opportunity to cancel within the applicable period in accordance with our terms.
We are therefore disappointed that you have chosen to describe our legitimate and clearly explained process as a scam when the service, payment structure and cancellation policy were explained to you before proceeding.
We take transparency seriously and have thousands of customers who have used our services successfully. Our excellent Trustpilot rating and the large volume of positive customer reviews speak for the quality of service we provide.
We are always happy to answer genuine questions about our process, but we cannot accept inaccurate allegations about our business.
Regards - Secure Legacy
Brilliant company to work with
Brilliant company to work with. Sorting out the will was so easy, I will recommend them to others.
15 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
every one we're very friendly and…
every one we're very friendly and helpful, especially as I took ages for me to get it exactly how I required it. Nothing was too much trouble.
8 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Bit to pushy for me sorry .
7 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
Kind Regards - Secure Legacy
Very professional
Very professional, clear procedure . Excellent support with the process. Always a team member to talk to no automated system or endless emails.
I would recommend their will writing service .
3 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
14 Day Cooling off period they failed…
14 Day Cooling off period they failed to inform me about
I contacted Secure Legacy via a mobile phone link which came up while I was reading through the news on google, I enquired about looking for a will as I have no one in my life to leave anything too and wanted to arrange for everything to go to a children's charity, they phoned me the next day 21st Oct 2025 they phoned me and basically hounded me to do it, said they could take care of everything that I just had to pay them the fee of around £30+ but they wanted 2-3 people names and addresses they could add to the will, I said I need to see if I could find anyone as I had no one, they said I could use anyone, a relative or friends, I don't have any relatives, and no friends that who I had been in contact with for years, so needed time to find people, an older friend is in his late 80s and another lived over 120 miles away from me and I had not spoke to her in a few years and did not have a number for her, when I got back to them after a while as I had spent time in hospital again from complications of a recent heart attack the year before, I gave them the 2 friends that I could, then they said I needed a Power of Attorney for the will and needed to name someone, and this would cost another £399 which they did not tell me about, I argued back and forth with them and told them just to refund me, they told me the cooling period had passed, THEY DID NOT TELL ME OF ANY 14 DAY COOLING OFF PERIOD, I checked through all emails and everything, no mention of it, I only spoke to them on the phone once I think, and this was never mentioned, they said they sent me the will and details to which I never received, this has all been a nightmare for me.
Don't use these people, they took my money £399, lied to me, not mentioning anything about a 14 day cooling off period, and would not refund me, and from what I have read here they don't follow through when someone dies, they just wait and ignore people, and cry innocent.
DO NOT USE THEM!!!
Edit 08/09/2026
Please do not believe anything they tell you, they did not supply me with 14 day cooling off period and never provided PROOF of it at all, hence they are a company you should never trust, they just want your money no matter the consequences of how they get it.
To think I would go forward with this is absolutely ridiculous, as I will not trust them with anything, watch now as they will threaten me with legal action if I do not remove this post, to which I WILL NOT.
Again today Secure Legacy tried to say my review was defamatory, so Trustpilot took it offline to review it, exactly 1 hour later Trustpilot emailed me to say it is not defamatory at all and put it back online, I think they also tried ringing me, number not known BLOCKED. But a BIG Thank You to Trustpilot :-)
Avoid doing any business with Secure Legacy if you want to keep your money SAFE.
THEY ARE NOT A UK BASED COMPANY, THEY ARE BASED IN GIBRALTAR FOR A REASON.
Edit: 09/09/2026
Like I have said to you via email I contacted you at night through a mobile link, then you phoned me early next morning, everything was done via phone and email, I did not know you had a website until long after this argument so don't try and play innocent, you people took my money and ran like you have done with so many which have also made reviews stating exactly the same, you are SCAMMERS, hence why you hide in GIBRALTAR.
Edit: 10/09/2026
I had NO knowledge of any 14 day cooling off period, none of your staff made me aware of it, like I said I only had contact via Phone/Email, nobody said anything, nobody emailed me anything about 14 day cooling off period.
I asked for refund on returning from a long stay in hospital, and after finding the notes I had, because I never visited your website so did not know of it AS NO ONE TOLD ME, DO YOU UNDERSTAND WHAT I AM SAYING OR DO YOU NOT UNDERSTAND PLAIN ENGLISH.
I wanted a refund and you refused even though you pushed and pushed for me to take the LPA which I did not want in the first place, but you pushed me into it.
No I do not want your services and still wish to be refunded my £399, I am going to contact your government and tell them of your business practices and hope they shut you down, as you are SCAMMERS to old/retired people.
Edit: 12/09/2026
Removed address of business
Edit: 17/09/2026
Secure Legacy, Cry me a river, you stole my money and now this pays you back for stealing from a sick disabled guy in his 60s, you fooled me into giving you my money at my most vulnerable time, so deal with it now, as I will never remove this review, and I hope it helps others to see how your company does business with people.
Edit: 25/09/2026
Secure Legacy, you had my review flagged for defamatory content, and it was taken offline, but oh look, it's back online again, seriously you call yourselves professionals, I hope anyone reading this will see you definitely are not professionals and not do business w/you
21 octobre 2025
Avis spontané
Réponse de Secure Legacy - Localwillwriter
Hi Paul,
We are sorry to see that you remain dissatisfied, however, we feel it is important to clarify the position for anyone reading this review.
We have explained our position to you on multiple occasions, including the terms relating to the applicable 14-day cancellation period. That policy applies in this instance, particularly as your request for a refund was made approximately six months after your original appointment.
We have made multiple attempts to engage with you and resolve your concerns, and we remain willing to discuss the matter with you should you wish to cooperate with us and engage constructively.
We therefore strongly disagree with your repeated accusation that Secure Legacy has “scammed” you. This is entirely inaccurate and, is defamatory. We have not “taken your money and run”, nor have we refused to engage with your concerns. We have responded to you and explained the basis of our position.
We respect your right to express dissatisfaction with a service, but we would ask that reviews remain factual and do not contain unfounded allegations about our business or staff.
Our position remains unchanged, but our willingness to resolve the matter remains open should you wish to engage with us constructively.
Regards - Secure Legacy
Did everything I wanted in a competent…
Did everything I wanted in a competent manner and ensured I understood the process.
11 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very good service for the best price and they are very helpful very good service
Good communication from them kept me updated with my will but tried to much to get me to do a lasting power of attorney
7 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Fast and steady response
Fast and steady response, professional services, the quality assurance process to communicate effectively with customers, very happy and satisfied with the product outcomes.
4 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
my first draft copy was all wrong
my first draft copy was all wrong , telephoned. to make changes. spoke with a lady called VEE. withn 10 minutes. all changes done to my satisfaction , the approved. for final print and postage,
11 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Listened to what I wanted,were really…
Listened to what I wanted,were really patient, made three drafts, and completed in a timely manner. Much easier than visiting the solicitors, and at a lot fairer cost
31 août 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very calm friendly and helpful staff
Very calm friendly and helpful staff. There was no pressure selling.
They made the process easy and less fuss
I would highly recommend.
10 septembre 2026
Réponse de Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
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