Locauto Group - Milano Portello Avis 

I would like to share my experience with Locauto in the hope that it helps other travelers.

I booked a car through DiscoverCars for June 27–July 3. I didn’t book directly with Locauto because their website wouldn’t let me select a 4:00 AM return time, even though this option is actually available. Had I booked directly, I could have uploaded my driving licence in advance and would have been informed that it did not meet their requirements.

When we arrived to collect the car, Locauto refused to accept my Ukrainian driving licence because the issuing authority is written only in Cyrillic. Although all my personal information is in Latin characters and I have rented cars in Italy, Greece, Croatia, and Spain for years without any issues, they would not make an exception, even if we purchased full insurance.

Because the booking was cancelled at the pickup time, DiscoverCars refused a full refund and offered only 50% as booking credit. Locauto did not provide any alternative solution.

We eventually rented a car using my sister’s licence, which was accepted. However, because it was a new booking made on the spot, it was much more expensive. We were also told that only a higher-class vehicle was available, even though I had reserved an economy car well in advance. This left us wondering what had happened to the original vehicle and gave us the impression that we ended up paying significantly more than necessary.

The communication throughout the rental was also disappointing. Everything had to be done by phone—there was no WhatsApp support or clear written instructions. We were repeatedly transferred between operators, given different phone numbers, and even told to call the office directly, only to reach another automated operator and be redirected again. It felt like customer service was stuck 10 years in the past.

The biggest issue came when returning the car at 4:00 AM. We wanted to confirm the procedure in advance because the office would be closed. The operator simply told us to leave the keys in the key box near the office, but when we arrived, there was no key box there. Other customers were also searching for it. Eventually, we discovered that the key box was actually located at a different office inside Terminal 1. We found it only by chance, not because of the instructions we received.

Overall, this experience was stressful, expensive, and poorly organized. Compared to other rental companies I’ve used in several countries, Locauto’s communication and customer service were far less convenient. Unfortunately, based on this experience, I don’t think I would choose Locauto again.

Andrea e Giacomo, sono sempre gentilissimi ed efficienti nel preparare l' auto, mi trovo molto bene con questa sede di Locauto.

Precisione e professionalità. Fantastici!

La macchina mi piace moltissimo il personale mi ha assistito sin dall’inizio gentilissimi cordiali professionali tutta la vita Lockout

Ottimo servizio e professionalità. Un grande grazie ad Ernesto e a tutto il team

Personale competente e disponibile. Veicolo ottimo

Ottimo servizio, comodità e gentilezza

servizio eccellente e impeccabile
assistenza unica

il personale è sempre molto disponibile e attento alle esigenze.

CORTESIA, GENTILEZZA PROFESSIONALITA', RISOLUZIONE SU RICHIESTE IMMEDIATA

Buongiorno . In breve . Ho ricevuto messaggio di ritirare auto alle 15. Ho chiamato dicendo che sarei passato dopo : 16 o 16.30.
Causa traffico mi presento alle 17.31 e trovo addetto che mi dice : lei e’ fortunato stavo andando via !
Ed io : mi scusi : a che ore chiudete ? E lui : 17.30 non glielo ha detto mio colllega ( e io : ovviamente no altrimenti non verrei alle 17.31 rischiando ritiro auto ). In in dico : ma lei chiude e va via senza nemmeno chiamarmi ?? E lui ( imbarazzato ): non mi sento bene oggi ( tra me e me : quindi ? Non poteva chiamare ??)
Poi ( tralascio altri particolari sicuramente strani ) mi consegna una auto targata HB ( ergo molto nuova )…. Per poi scoprire che da diesel è che quindi per entrare a milano avrei dovuto pagare ogni giorno ( avendo io full electric )
Mi soffermo . Più che sufficiente x esprimere giudizio extra negativo
Buona serata

Even though I already rented a car for two days the experience was outstanding from the moment I rented the car all the way to returning it.

First and foremost, the young man that rented the cart to me was super polite and offered me an upgrade since the car in the category that I had the booked was no longer available.

Then, even though I should have returned the car at T2 of the Malpensa airport, since my flight was from T1, the young lady that should have received it suggested that I simply return it to T1 without any problem.

Lastly, Locauto is among the very few rental car companies that don't require credit card.

Personale competente, disponibile e molto gentile.
Mezzo ben tenuto, igienizzato e di ottima qualità.

Ottima esperienza jack number One

Personale educato e disponibile

Top a Milano,servizio incredibile e macchine perfette.
I ragazzi sono gentilissimi e comprendono ogni tipo di esigenza.
Meglio di così non c'è nulla.
Bravi e grazie!! 🙏🏼

Ho noleggiato per 3 giorni un furgone.
Dalla prenotazione, al ritiro e riconsegna non posso dire che bene del personale di Locauto, disponibile e professionale.
Paolo

Mi è stata consegnata una Mini in ottime condizioni. È raro trovare, di questi tempi a Milano, persone così professionali e cortesi. Il sig. Giacomo è stato ineccepibile. Tornerò sicuramente!

Servizio cortese e abbastanza rapido il veicolo che mi è stato assegnato come auto sostitutiva (Ford Focus sw) aveva già 75.000 km ed una marea di danni esteriori difficili da verificare. Un veicolo così andrebbe tolto dalla flotta!

No issues whatsoever. Enjoyed the vehicle.