lofta.com Avis 26

So I get the sleep test which is fine - customer service is quick.

Then I get a report which says I have mild sleep apnea. THEN I get an email which says "A prescription was not provided as your study was a normal study. Your results have come back normal and you do not have sleep apnea based on the sleep study report. Sleep apnea is diagnosed based on a metric called AHI (Apnea Hypopnea Index). Apneas and Hypopneas are complete or partial airway closures that last 10 seconds or longer and cause a 3% or more drop in oxygen levels.
Due to the nature of your normal outcomes, no further action is required on your end. A prescription for treatment has not been authorized at this time"

SO WHICH IS IT? do I have apnea or not???

Lofta does NOT honor their Return policy or loftacare policy. DO NOT DO BUSINESS THIS LOFTA.

They claimed they didn't receive my return while fedex %100 confirms that it was delivered to them and tracking shows as such.

Excellent customer support, honest, and competitively priced. Sleep test was extremely easy and result walkthrough was comprehensive. Would highly recommend- one of the best provider experiences I’ve ever had!

My wife purchased a CPAP machine for me from this company, unaware that I had previously tried one and found it unsuitable. We promptly contacted them to initiate a return. The company assured us that a full refund would be issued upon receipt of the product.
Despite this, I had to follow up via email five times and by phone twice to inquire about the refund status. Yesterday, after another call, a representative confirmed that the refund would be processed to the original payment method and that I would receive an email confirmation. No such email arrived.
When I contacted them again today, I was informed that they would instead issue a gift card. This inconsistent handling raises serious concerns about the company’s practices. I strongly advise against doing business with them to avoid similar frustrations.

Adjusting to a CPAP has been challenging, and I have felt supported by LoftaCare reps every step of the way. I have NOT experienced the same challenges as others here. Lofta has shipped everything quickly, even going so far as to ship overnight without me paying them extra to do so. Their support team has been actively working with me to help me get my set-up right. So far, Lofta has exceeded my expectations all the way around. They get a big thumbs up from me.

Happy with turn around time on the test. They shipped it fast. I took the test Saturday night, and I got my result via email Monday morning at about 1 AM (super quick!).

That guy complaining about Lofta giving him a diagnosis when he DIDN'T SLEEP basically defeated the WHOLE purpose of the test and the way it works by staying awake (why the heck would you even do that? smh).

I am not associated with lofta and was neither paid nor asked to do this review. just reporting on my experience and knowledge about how WatchPAT works.

Lofta is as dishonest as they come. Their test device gave me false results claiming I had sleep apnea when during my whole 4 hour test I was awake on the phone. I said I need to retake the test because of that fact. They said their test proves I had apnea and I was mistaken that I was awake. Told me to dispute with my cc company if I wanted but they would do nothing else to address my false diagnosis. I believe the diagnose everyone and prescribed cpap treatment for a kickback from Resmed.

I found it very easy to buy a ResMed CPAP machine from Lofta. However, after sales support was horrible. They stated incorrect information reagrding secondary insurance, tried to charge me for basic support ($40 consultation) and when I did get support they didn't know which products worked with which systems. What a mess. it's clear in my case they were confused and need product training, so watch out!

Ordered Watchpat paid extra for expedited shipment. Transmitted overnight study on 21 Aug 5 AM, recieved message, "results in 12-24 hours" It is now day 10.
3 emails, 3 phone calls was told, "I will get an answer for you today." It is now 30 Aug, no response. Previous experience in 2023 was excellent. 2025 all I can say is: Run, don't purchase. They are gaslighting customer.

Lofta sent me a bad Fed ex label for a return. Never received the return I sent and now out 600.00. They won’t put in a ticket to Fed Ex to investigate. Horrible customer service!!!! Because they said they never received it my credit card company will not credit me. This back and forth has been going on for a couple of months.
Beware do not purchase Anything from Lofta!!!

From doctors appointment to receipt of monitoring device to home sleep study to results to ordering CPAP - 6 days. I expect CPAP machine in 2 more days.
Compared to my regular physician which was 4.5 months through the same steps (clinic study) and an additional 6 weeks are anticipated to get Medicare approval and then receive CPAP. Customer service at Lofta is excellent. Prices are reasonable if you are self-paying.

Ordered the ResMed AirSense 11 Air Outlet (PN 39220). Surprisingly, my regular supplier informed me that this piece, though absolutely critical to machine function, isn't considered by insurance (at least mine) to be a "consumable" like pretty much everything else (facemask, hose, filters, water tank, etc., etc.). Huh? First, your machine won't work w/o it - it's the interface between the machine and your tubing! Second, it's plastic and silicone, it's removable and breakable. I remove mine every week and clean it b/c it's part of the air circuit that I breathe from! Since it is so critical, I felt that I should have a spare, so if it did break, I could replace it immediately. So I began a search to find a good price. When I compared price + shipping, Lofta came out great. This was my first experience with the company, and unfortunately there were a fair number of negative reviews, but most seemed related to the whole CPAP machine, sleep testing, etc. Can't speak to that since I got my machine and usual consumables from a local firm. I just needed a PART. Ordering process was very straightforward, "Amazon-like," meaning easy and clear-cut. Communication from Lofta was excellent - immediate confirmation of order, very quick notice of shipment, notice that package was about to arrive, and a final notice that it had arrived. Packaging was excellent and appropriate for the piece. It's a real, bona fide ResMed part (sealed in their packaging), looks exactly like what I've got. Bottom line, for a part, for me, this was an excellent experience. Price + shipping was best I found (found other places with better price, but simply absurd shipping cost so bottom line was awful); Lofta's shipping price was not unreasonable and commensurate with other prices I've seen for similar size items, the shipping was FAST, delivery was FAST, communication was EXCELLENT and the part appears to be quite legitimate, not some cheap knock-off. Thanks! If I need something like this again, I'd definitely search Lofta.

Company uses physicians that are not state side. Dr will not speak to you unless you pay extra, despite advertising that implies you actually get to see a doctor.
Ultimately lofta and their "contracted" physicians gave an conflicting sleep apnea diagnosis and they refuse to clarify the wording on the prescription and diagnosis to alleviate confusion. My advice is to not waste your time or money on this watered down, pathetic excuse of a sleep study.

I was advised to purchase a sleep app machine from this company, but it hasn’t improved my sleep; in fact, it’s worsened. After using it for 2-3 weeks, my sleep quality has declined significantly. I doubt I have sleep apnea and suspect they’re misdiagnosing people for profit. They also refused to refund me, so I plan to contact an attorney.

Just another cheap knock off ripoff company! Tried to get headgear for my CPAP mask. SO small it would not fit a dolls head! no help from them. SO AVOID THIS RIP OFF COMPANY AT ALL COST!!!!!!!!!!

Cancelled my order without notifying me. Told me they refunded the money to my FSA account but there was no record of it. To date i have not recovered my money

Horrible experience, they don’t ask for prescription first, charge your credit card then call you to get prescription

Prompt responses, transparent pricing, and an easy overall experience from sleep testing to receiving a CPAP (about two weeks total, YMMV)

I will say that I was expecting to speak more directly with medical professionals for specific guidance as opposed to customer service reps, but such is the nature of telemedicine

Just got my CPAP in hand, working to figure it out by myself because I didn't spring for the post-purchase customer support -- however, there's plenty of information out there on these specific machines, so I'm not too worried

Great customer service - if you have any issues just contact them either by email or phone and they'll help resolve them for you. It's also surprising how quickly they respond to emails too!

An easy to use and set up for a sleep apnea test at my home. However, the results report is inaccurate. It overinflated the AHI stat and gave a percentage of a sleep posture. I never sleep in that specific posture. Therefore, the findings have lost any credibility.