Log my Care Avis 

Log my Care has been an amazing addition to our organisation. It has supported us to strengthen the way we record, monitor and evidence the care we provide, while continuing to develop and improve our services.

What has made our experience particularly special, however, is the relationships we have built with the Log my Care team. These relationships have been genuinely enriching and have developed into a real partnership. We feel listened to, valued and involved, and this has led to some fantastic work within our services using the product.

For us, Log my Care is more than just a digital care system, it is a partnership that supports innovation, learning and, most importantly, better outcomes for the people we support. We absolutely love being part of the Log my Care community.

Very poor customer support offering. Impossible to actually speak to a human being. Not at all transparent or forthcoming when you try to change your contract at the end of your term. I have been uplifted 7x previous rate without prior written warning about the new monthly rate. This is not the way to treat social care providers.

As a CQC rated Outstanding provider, we have had a very positive experience using Log My Care. The platform has helped us maintain a safe and efficient working and care delivery environment, with clear and accessible records that support day to day care and align well with CQC expectations.

While we have primarily used the eMAR features, this has been particularly effective in ensuring accuracy, accountability, and ease of use for our care team. The system has streamlined our processes and contributed to safer medication management overall.

The Log My Care team have also been seamless and easy to deal with responsive whenever needed.

An easy to set up, transparent and straightforward platform, we would recommend Log My Care.

LogMyCare have been very supportive and helpful to us throughout our time of being a customer. They are very knowledgeable and always open to new ideas from customers too. Great company, would highly recommend!

Utterly outrageous customer service. No-one calls, no-one writes, no-one cares. Funds taken from my account after subscription cancelled. No communication whatsoever with anyone from LOGMYCARE. Pricing structure is incredibly difficult to understand. You cannot speak with anyone on the phone, emails are ignored and remain unanswered. TERRIBLE.

New to the company and got over charged. Got sent an invoice after I had cancelled my subscription. Invoice did not even explain what charges were for and after sending them like 10 emails complaining and reporting them to my bank I eventually got it refunded. There was no clear complaints policy or a named department to deal with my queries. Was told emails were being forwarded to Billings or simply ignored. Tried to communicate with someone called Adam who too ignored my emails. Their app is good but personal communication and customer care very poor.