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Lola's - Lola's London Bridge Avis 

412
•
TrustScore 4.5 sur 5

4,7

Magasin de gâteaux
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London Bridge Underground Station, SE1 3QX London, GB

•
+44203 991 0192

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Lisez les avis des autres

Noté 5 sur 5 étoiles

As always it was a quick and easy purchase through your website, with plenty of cake choices and delivery/colection sites. I have been buying your cakes for years and the fresh berry cake and the Eton... Voir plus

Noté 3 sur 5 étoiles

The cupcake itself was very enjoyable but the staff taking care of the London Bridge Underground branch on Monday evening were rude and bare minimum. I waited patiently for the server to acknowledge t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Truely succulent and by far the best combo ever. The Red velvet so fluffy, the raspberry and chocolate to die for. The lemon has a beautiful kick, and my god am I missing my blueberry flavour . The ca... Voir plus

Noté 5 sur 5 étoiles

I ordered 70 mini cupcakes for my wedding reception with a personalised photo on top. They were easy to collect and so delicious! I knew I wanted Lola’s because they are my favourite cake in London... Voir plus

À propos de l'entreprise

  1. Magasin de gâteaux
  2. Boulangerie
  3. Boutique de cupcakes
  4. Pâtissier spécialisé dans les gâteaux de mariage
  5. Service à emporter
  6. Service de commande de repas en ligne

À propos de Lola's - Lola's London Bridge

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • London Bridge Underground Station, SE1 3QX, London, Royaume-Uni

  • +44203 991 0192

4,7

Excellent

TrustScore 4.5 sur 5

412 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(412)

6 049 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely delicious cake

To order was so quick! and the red velvet cake (as usual) was absolutely delicious! This is my second time ordering from Lola’s and they didn’t disappoint. My only negative comment, is the high delivery charges, luckily, for both times, I was able to collect but if there is a time that I couldn’t collect then I would have to look elsewhere.

1 juillet 2024
Noté 5 sur 5 étoiles

Delicious lemon drizzle cake

Great to be able to pre-order a cake and collect at a convenient location and time. The lemon drizzle cake, for an office afternoon tea, was delicious and received many compliments. The cake might have been a bit more expensive than others, but was well worth it for the quality and taste.

10 juin 2024
Noté 5 sur 5 étoiles

Very good

Very good. There are no other words, the cake is very soft and fluffy as if you had just had it, a wonderful experience to recommend to everyone

21 juin 2024
Noté 3 sur 5 étoiles

Your Cakes are really good i always buy…

Your Cakes are really good i always buy for Eid Celebrations & Birthday family & Friends & Anniversary.

What i find really unfair your delivery charges price are really high nothing you will say to me want justify , orders over £85 should be free and not have to pay £8.00 for a delivery is madness .
Recently i picked up a Cake & Cupcake
A very disappointing poor service they packed my items in a brown tide bag , I find really very cheap way and not too using proper bags with your logo properly packed as it should be is not much to ask for it.
I keep quite I didn’t want to say anything for a bag I find bizarre.
On my way home because of not properly packing the cack got damaged damaged,Really disappointed I spent a lot of money in a year and for so many years and to receive this kind of poor service unacceptable in top of that in on of my items the box with cupcakes it was put someone else birthday card on envelope.
The order was mine with my name & reference number but I didn’t see that until I came home of course the last thing I wanted to do is to go back and go through with everything.

Everything went really wrong , This’s time for my family member birthday coming up this 3 month in a row I want buy Cake from you after this bad experience I might stop completely as I don’t accept your very high delivery charge and poor customer service after i spend over £500 in year for your product.

10 juin 2024
Logo de Lola's - Lola's London Bridge

Réponse de Lola's - Lola's London Bridge

Hello,

Thank you for taking time to share your review with us.

I am so sorry to hear you were disappointed with our service on this occasion.

Firstly, I am very sorry to hear that you found the delivery for your cake was expensive.

We do try to keep our prices as competitive as possible, however we do still need to charge for delivery as we use our own in-house team of Lola's drivers instead of relying on an external delivery service.

We deliver our cakes in our own fleet of refrigerated vehicles, many of these are electric as we aim to reduce our environmental impact as much as possible.
We also offer collection from all of our stores and lockers.

All that said, we do appreciate it is costly and we did listen to our customers feedback and have recently lowered the prices for our all day delivery slots.

Our sincere apologies that your items were packed in a brown bag instead of our branded one - unfortunately we have suffered a shortage of branded bags from the suppliers, and as a solution to having no bags at all, as a temporary measure, we had to use an alternative. I am so sorry to hear this was not what you have expected.

Our sincere apologies for the mix up with the gift note being incorrect to your order.

We do take customer service seriously and strive to provide great customer experience everyday.

I will be sure to pass the feedback onto our store and area management so that they can look into this issue directly and implement retaining where necessary.

I will be in touch with you shortly to discuss this a little bit further via email.

I hope you have a lovely day.

Best wishes,
Marta

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