Lola's - Lola's Marylebone Avis 

152
TrustScore 4.5 sur 5

4,7

Marylebone Railway Station, Melcombe Place, NW1 6JR London, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... Voir plus

Noté 5 sur 5 étoiles

The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... Voir plus

Noté 5 sur 5 étoiles

Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great valu... Voir plus

Noté 5 sur 5 étoiles

I ordered the small carrot cake online and special wording. From ordering to pick up at London Marylebone Station I couldn’t fault Lola’s. The cake was outstanding. Best carrot cake I’ve had in a l... Voir plus


À propos de l'entreprise

  1. Magasin de gâteaux
  2. Boulangerie
  3. Boutique de cupcakes
  4. Service de commande de repas en ligne
  5. Service à emporter
  6. Pâtissier spécialisé dans les gâteaux de mariage

À propos de Lola's - Lola's Marylebone

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • Marylebone Railway Station, Melcombe Place, NW1 6JR, London, Royaume-Uni

  • +44203 514 2234

4,7

Excellent

TrustScore 4.5 sur 5

152 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(152)

5 848 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

The cupcakes I ordered were picked up…

The cupcakes I ordered were picked up by someone else, and I had to get new ones which were not the ones I wanted. Two stars for giving me a replacement and a refund.

28 décembre 2021
Logo de Lola's - Lola's Marylebone

Réponse de Lola's - Lola's Marylebone

Hello,

Thank you for taking the time for leaving us a review.

I am so sorry to hear your cupcakes were misplaced at the store.

Sadly this does not reflect our usual standard and I will pass on your feedback to the relevant department to see if there is anything we can do to improve on our service.

Please email us on hello@lolascupcakes.com if you wish to discuss further about this matter.

Best wishes,

Olima



Noté 5 sur 5 étoiles

The best vegan cake I have had

The best vegan cake I have had! The prices are affordable almost cheaper than other alternatives and they do delivery which is a huge plus.

Thank you for the lovely cake. Will definitely be buying again

24 décembre 2021
Noté 4 sur 5 étoiles

Vegan Victoria sponge cake

Bought a Vegan Victoria sponge cake, excellent service, but cake was a little dryer than I hoped but presentation and customer service was great.

11 novembre 2021
Noté 2 sur 5 étoiles

Extremely disappointing

We have tried lolas cupcakes/cakes numerous times for special occasions and otherwise. Since we have Loved them in the past we decided to order a cake for my daughters 4th birthday with them. The cake arrived and was beautiful looking but that’s where it stopped. The frosting was sickly sweet.the cake to filling ratio was off and the cake itself was crumbly and dry. None of the guests ate much including kids. It has put us in a very embarrassing situation with all our guests and ruined our daughters birthday.

18 octobre 2021
Logo de Lola's - Lola's Marylebone

Réponse de Lola's - Lola's Marylebone

Hello Neha,

Thank you for letting us know about your cake and how it tasted.

I am very sorry the cake came across as overly sweet and quite dry.

As this cake has a lot of decoration it does mean there is a large amount of buttercream which is why it was quite sugary in taste, we do also recommend keeping our cakes outside of the fridge for around 3 hours before eating so they can fully get back to room temperature to taste their best.

You should receive an email from me shortly, we can discuss this a little further on here.

Alice

Noté 5 sur 5 étoiles

Delicious!

Brilliant carrot cake, it tasted delicious!
Excellent and efficient delivery service.

17 octobre 2021
Noté 5 sur 5 étoiles

Absolutely amazing .. WOW

Absolutely amazing ! I ordered one of the Fantasy cakes , it was just how it looked in the photo on the website , it was delicious too!.. great service, delivered on time, you can follow your driver when he’s local & good communication through out, fantastic tracking and also very useful was the temperature gauge on the box .. my daughter and family were blown away by this cake . I wish I could post my own photo here ❤️ Not actually sure which branch of Lola’s cupcakes this was as was an online order. I must also point out what great prices too, very affordable. Thank you for making a birthday even more special !

15 octobre 2021
Noté 5 sur 5 étoiles

I am so impressed with the brilliant…

I am so impressed with the brilliant service I received from the Marylebone branch. I wanted to get my mum some cupcakes for her birthday but they were sold out when I visited. Angie arranged for a box to be set aside first thing the next day for me to collect and even contacted me to see what exact flavours I wanted. Mum was so happy with her cakes and everyone agreed they were very yummy. Thank you for all your help, Angie!

24 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Perfect!

Delivered on time. Looked amazing. Taste delicious and fresh. Especially good for a gluten free cake which can usually be quite dry. We will definitely be ordering from Lola’s cupcakes again.

21 septembre 2021
Noté 5 sur 5 étoiles

I cannot express how incredibly amazed…

I cannot express how incredibly amazed I am with the service I’ve recieved there . After a long day at work, I am always recieved with the biggest smile and friendly manner. Additionally the cupcakes are always delicious and scrumpticious . My favourite Lola branch . The server knows who she is . She recommeded the most delicious cupcakes today! Thank you very much 😉

17 septembre 2021
Avis spontané

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