Lola's - Lola's Victoria Avis 

The cake was delicious. It was well packed and kept well for us to pick it up from the chosen store Victoria.

Easy online ordering and many pickup locations in London.

Great service, great cupcakes!

Excellent quality and taste.
Ready in time as committed.

Great customer service and the team is always happy to help you make some recommendations. Never a miss with the range of beautifully crafted cakes and cupcakes, just a delicious treat for any occasion. Highly recommended!

So delicious and looked great

Easy,smooth quick purchase
Was happy with the selection they had in stock

Good service and delicious cake

Disappointing Experience with Repeated Poor Customer Service

I am extremely disappointed with the repeated poor customer service at Lola’s Cakes. Despite being a loyal customer for some time, my recent experiences have been nothing short of frustrating and unacceptable.

I faced an unreasonably long wait time despite the store being relatively empty. The female staff seemed disorganized and inattentive, and when I was finally served, ( after her finished a personal chat with a friend behind the counter) the staff member was rude and dismissive. To make matters worse, when I asked for information about the birthday cake I bought and a spoon and napkins the staff responded in a condescending manner that needed to wait for another colleague to come later on for her to get the napkins and spoons, my question is if she is not ready to give a service why is open???
.Causing significant inconvenience for a special occasion.

Unfortunately, the staff's attitude remained unhelpful and unfriendly. Shockingly, my loyal point were added to the wrong account cos the staff couldn't be bothered to get my details right as a consequence when I asked for my receipt then she asked for my email and
realized that she had made a mistake the she told me to contact customer services due to her inability to do her job properly!
Then things got worse and really ruin a special occasion causing so much stress.
It is clear that Lola’s Cakes has serious issues with staff training, customer service. As a customer, I expect to be treated with respect and to receive a good customer service . Sadly, Lola’s Cakes has failed to meet these basic expectations on multiple occasions.

I hope the management takes these concerns seriously and works towards improving their service. Until then, I cannot recommend Lola’s Cakes to anyone looking for reliable and respectful service.

Great for every event

Wonderful cake

Straightforward and easy process from ordering to collection. The cake was ready in good time for me to pick up, my small red velvet cake with personalised message was enjoyed by all! Thank you :)

Delicious cake. Very satisfied. Quick collection. Beautifully presented. Very happy all round.

The icing on the cake was too sweet, the lemon loaf itself was really good but overall cake felt sweet

Great cake, good value, easy to order, would recommend!

Customer service staff lovely

Cake was perfection - lots of smiles from the birthday boy!

Friendly staff. Purchased large carrot birthday cake at Victoria Station. Bought small cupcake as taster would have been nice for that amount to be deducted if cake then bought but was told not possible. Think this should definitely be the case!!!