Lolliandlace Avis 

I placed an order two weeks ago for a Halloween costume. It gave me an order number and still says that it hasn’t shipped. No customer service available no one to give a refund. My child is very upset. And looks like I’m out of pocket with no option for refund. wish I read the review reviews before ordering.

Website is a scam! They never ship and won’t answer any contact!

They never sent my item. Never responded to customer emails - even labeled as urgent. I ordered my child's costume a month early, it never even shipped. The website listed this same costume as available and to your home within seven days. This is a scam & I highly suggest you never place an order. $60 was stolen from me with no refund.

I purchased the Rumi Demon Hunters Deluxe Pop Star Costume for my daughter for $64.99, and the entire experience has been incredibly disappointing.

The costume we received was cheaply made and fell far short of the quality portrayed in the product photos. While I understand that promotional images are often enhanced, I do expect the actual product to match its written description. The website specifically advertised a “black sparkling sequin jacket,” yet the jacket we received was dull and had absolutely no sequins. This isn’t a minor difference in appearance, but a product that does not match what was advertised.

Unfortunately, the poor quality wasn’t limited to the jacket. The rest of the costume also felt cheaply made, making the $64.99 price tag even harder to justify.

What makes this experience particularly frustrating is the complete lack of customer service. I initially contacted the company eight days ago to express my concerns and followed up again three days ago. To date, I have received no proposed resolution.

I gave the company an opportunity to address the issue before sharing my experience publicly, but their lack of communication has been just as disappointing as the product itself.

I would not recommend purchasing from Lolli & Lace based on my experience. Buyers should be cautious about relying on the product images and descriptions, particularly given the price point and the lack of support when something goes wrong.

Similar to other reviewers here, I placed an order (10/9) with expected 5-7 day shipping. On day 8 I reached out bc I never received tracking for my order or any kind of status update. I got a very quick response that said they haven't processed it yet and I asked how long processing would take since it had already been 8 days.

No response to that email. I sent a follow-up 3 days later, and then another follow-up 2 days after that. Nothing. I sent a final email 13 days after I had placed my order asking for a response and a resolution within 48 hours, as that is what their website & their auto email says their response time is. Still nothing. Their email also says they process within 5 days due to the halloween rush.....15 days later and my order was still not processed. DO NOT ORDER FROM THEM.

This website needs to be taken down. It is a scam never ships out the item and no response whatsoever when reaching out via email, Instagram etc.

Beware!!! Do not order from Lolli and Lace. They never ship your order. Placed order on October 10th and they never shipped the Halloween costume we ordered. As of today 10/23 have heard nothing from them.

I placed an order for a Halloween costume on October 14th and it is still processing and nowhere near ready to ship I have emailed the company and sent them a message on Facebook and Instagram with no response and their phone number does not work so now my kid won't have a Halloween costume

This website is a scam. I ordered a costume on 10/11. It never shipped. I got a response to my initial inquiry about the status from “Savannah” that it was just running a little behind due to the Halloween Rush. The response was almost immediate, so I’m pretty sure it was AI. Then after that, it’s been radio silence even though I’ve emailed 3 more times and called and left messages. I am giving up and disputed the charge with my bank. Do not buy here, it’s definitely fake.

This company takes your money and then never ships the item. Don’t order from them. Disputing with my bank. I’ve reached out to them twice and have not received a response.

I would not recommend ordering from this company. I took a chance and ordered my daughter's Halloween costume as the quality online looked to be better than some of the other retailers, however the zipper broke during the first time of trying on her costume and there are several areas where the stitching is coming loose. Although, the costume appeared to be better quality online, it is actually constructed poorly and the customer service relating to these issues has been nonexistent. I paid over $50 for this costume thinking that I was purchasing something of higher quality, however I wish I would've just purchased from a local costume shop or even Amazon instead of trusting this company. I strongly recommend not buying from this company.

I ordered my daughter’s Halloween costume on October 8th and still have not received it or even a tracking number. The website states that processing takes 5 days, followed by 5–7 days for shipping.

After 8 days with no tracking information, I reached out and was simply told they had received my order. I followed up again two days later because I still hadn't received any shipping information, and this time I got no response at all.

What's even more frustrating is seeing that numerous other customers have experienced the same issue. If you cannot fulfill orders within your advertised timeframe, you need to be upfront with your customers.

This was supposed to be my daughter’s first Halloween costume, which makes the whole situation even more disappointing. Thankfully, she's too little to remember, but I will. I was so excited for her to wear it, and now I've had to scramble to order something else at the last minute.

Really disappointing experience, especially when you're trusting a business to deliver something for a special occasion. I would not recommend ordering from this company if you need something by a specific date.

This site is a SCAM!! Ordered my daughters costume on 10/4/2026 with the expectation that it would be processed within 2-5 business days and then shipping 5-7 business days as this was very clearly stated on the website. Of course like everyone else here, there was no movement on it. I emailed 3 separate times and “savannah” emailed back immediately which showed me that it was clearly an AI response. As soon as I started asking for a refund, i didn’t a response. I thankfully went through a third party payer so they didn’t get my direct card information and they are handling the dispute of charges. Do NOT buy from this company.

I am extremely disappointed with my experience. The website stated it would be shipped within 5-7 business days and my daughters costume still has not been shipped. I have tried to contact them multiple times with no response. Do not shop from this place they are a joke! My child will not have her Halloween costume to match her cousins now.

I would not recommend ordering from this place. The clothing is not like advertised in the picture and they do not refund. I ordered a bow peep kids Halloween costume in September did not receive it until mid October. I messaged them beginning of October and said cancel my order I haven’t received my package. I received my package October 15 and they don’t take returns after October 15. I’ve sent multiple emails. nobody has reached out to me so I spent $74 and have nothing to show for it but a cheap piece of material be careful ordering from this place.

I placed an order on October 3rd and my order STILL shows as processing. I ordered early enough to have plenty of time to receive it and my daughter has several days next week that she is supposed to be wearing it. I've emailed them 3 times, marked one as urgent as they say to do and even called a number I found to leave a voicemail. This is insane. Absolutely unacceptable. I know it's just a costume, but my daughter is absolutely devastated and it wasn't cheap.

I am extremely disappointed with my experience. I placed my order based on the processing times advertised on the website, but after waiting 12 days, my order still had not shipped.

I did receive a response to my initial inquiry stating that my order was processing and that everything looked good on their end. However, despite that reassurance, there was still no shipment confirmation, tracking information, or explanation for why my order had exceeded the advertised processing timeframe.

This item was purchased for my daughter's Halloween costume, so timing was important. The lack of clear communication and the continued delay left me uncertain whether the costume would arrive in time and forced me to look for alternatives.

Delays can happen, and most customers understand that. What is frustrating is when a company continues to miss its stated timelines without providing meaningful updates or realistic expectations.

At this point, I have requested that my order be canceled and fully refunded. Hopefully, the cancellation process is not as much of a nightmare as the ordering process has been.

Unfortunately, based on my experience, I would not recommend ordering from this company.

I ordered my sons Halloween Costume 10/8. It was supposed to be shipped in 5-7 business days. I've been messaging and emailing everyday for a week with absolutely zero response! DO NOT ORDER FROM THIS COMPANY ITS A NIGHTMARE! At this point all I want is a refund and can't even get that!

My daughter placed an order for 2 costumes, my cc was charged on 10/10. As of 10/22 no order confirmation or shipment. We have completed the online inquiry form, called the number listed, reached out via FB and no communication.
My daughter placed a SECOND order with expedited shipment on 10/19 to be sure my granddaughter had a costume for an event on 10/23. Got an order confirmation but no shipping confirmation.
Again, reached out text, phone, online form, email, FB and no communication.
We have been charged over $210.00 - no shipments or communication from Lolli and Lace.
Placed an order today with another company to be sure a 3/12 year old has a costume.
Incredibly disappointed at the lack of customer service.
The product they present on their website are beautiful but the customer service is not worth it.
I would not recommend this company

Ordered costume on October 9th that stated 5-7 business days for shipping. As of October 22nd, it’s still “processing” and hasn’t been shipped. I emailed customer service last week and got an automated response that they are busy due to season and when I responded multiple times to cancel my order I never got a response. I disputed the charge.