Longdistance Avis 

immer gute Beratung

Läufer und Läuferinnen, die nicht jeden Mittwoch oder Samstag am Halb- oder Marathontraining teilnehmen können sind ab sofort bei Long Distance unerwünscht, da es ab sofort keine 20er Karten für das Training gibt.

Very disappointing and frustrating experience.

I visited this store as a non-German speaker and was advised entirely in English by staff when purchasing running shoes. After some guidance, I made the purchase.

At no point was I informed, verbally or otherwise, that refunds are not possible and that only a Gutschein would be offered. This only became clear when I returned to the store with unused shoes (only tried on in the store), and I was directed to a sign written exclusively in German.

It is not acceptable to conduct a full sales consultation in English while leaving critical purchase conditions accessible only in German. This creates a clear lack of transparency for international customers.

I have since contacted the company three times by email and received no response. Ignoring customers after the sale adds to the poor experience.

While I understand that German retail law does not require refunds, basic standards of customer service and fair communication should still apply. In this case, they did not.

I cannot recommend this store, especially for non-German speakers. Make sure you explicitly ask about return conditions before purchasing.