Overall good experience
There were some issues with the order, but these were resolved to my satisfaction by the vendor.
9 mars 2026
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À propos de l'entreprise
Coordonnées de contact
4440 Genoa St, 80249, Denver, Etats-Unis
- +1 2097130699
- support@lordear.com
- lordear.com
3,7
Moyen
19 avis
N'a pas répondu aux avis négatifs
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Great products and awesome customer…
Great products and awesome customer service. Thank you!!!
2 mars 2026
I still have nit received any…
I still have nit received any notification of my order. Fed ax # 888747617753
13 février 2026
Customer service has been very helpful…
Customer service has been very helpful and easy to work with. Our client loves Lordear products.
19 février 2026
Great customer service
What made my experience great was the communication and persistence to get my order correct. The pictures and descriptions of the sinks didn't match up, in my mind, and their patience in explaining them helped me to make the right choice for my sinks.
10 février 2026
Great quality
Delivered quickly. Great quality farmhouse sink. Issue with minor missing part easily resolved with customer service.
5 janvier 2026
Wet - it does NOT drain fully.
It does NOT drain fully...always leaves behind about a Tablespoon or more in drain creases - it's always wet UNDER THE WIRE RACK...a slight slope is evident, the grate legs don't touch in center, but quite not enough.
I'VE NEVER HAD AN INSERT ON A STAINLESS UNIT SAY TO KEEP IT DRY. That was very disconcerting.
Slight slope on the Faucet side lip would have been much better than thicker as far as functionality goes.
3 janvier 2026
Réponse : Lordear
Thank you for taking the time to share such detailed feedback. We truly understand how frustrating this experience must be, especially given your past experience with stainless steel sink inserts.
You’re absolutely right—standing water under the wire rack is not what most customers expect, and we’re sorry this has caused disappointment. While our insert is designed with a slight slope to allow drainage, variations in sink installation, countertop leveling, and rack positioning can sometimes affect how completely water drains, particularly around drain creases or under accessories like wire racks.
Regarding the care guidance, the recommendation to keep the surface dry is intended as a preventive measure to reduce water spots and mineral buildup, especially in areas with hard water. That said, we understand how this may have come across as concerning or unexpected, and we appreciate you pointing this out—it helps us improve how we communicate usage and care instructions.
Your comment about the faucet-side lip design is also very valuable. Functional feedback like this is actively shared with our product development team, as we continuously refine slope angles and structural thickness to balance durability and drainage performance.
We would really appreciate the opportunity to make this right. Please reach out to us directly through Trustpilot or our customer support team with your order details, and we’ll be happy to explore possible solutions or adjustments for your specific situation.
Thank you again for your honesty and for helping us improve.
Lordear did exactly what they promised
Lordear did exactly what they promised. My sink arrived one day early. It was packed with concern and came without incident, That was great and i look forward to it's installation.
However, they respond very badly with email or phone calls. I have questions about their install instructions and hope to get them on the line.
In Christ,
tom
24 décembre 2025
Improvement needed on faucet controls
The knob on faucet in my opinion is a horrible design. I am unable to use hot water temperature without the faucet being on “wide open” . I cannot access hot water on faucet or waterfall feature on low. Therefore, water seems to spray everywhere because it is so forceful.
18 décembre 2025
Very nice for the price.
The sink is just as described and packaged well. The box was missing the mounting brackets for the sink, but we received them quickly after notifying the company - no questions and no hassle. Overall, great experience.
24 novembre 2025
Sink
Sink arrived in beat up box and some scratches on the back side. Lordear responded promptly and worked to fix the situation.
7 novembre 2025
I’m very disappointed in with this…
I’m very disappointed in with this purchase. I tried calling your customer service and got very little help. The water there is no way to adjust the water pressure when you turn the dial to hot water. So when washing dishes the water pressure is so high I get soaked by all water. The sink is fine but the faucet is awful and had I known this I would not have ordered this product. I would like for you to offer some way to fix this problem.
27 octobre 2025
The pictures are wrong - you will receive a different item
The sink that shipped to me is not what is shown online - the shape and dimensions are both different. I've spoken to customer service who advised the sink is no longer manufactured the same way as the online photos/dimensions, but the online listing has not changed. I am replacing a sink with a 10 inch apron so I need the replacement sink to have a 10 inch apron. The sink that was shipped to has a 9 inch apron which is not what is listed. I cannot use the sink that was shipped to me. I was offered $100 for the "inconvenience" but instead I requested a full refund and a return shipping label. Since asking for a full refund, Lordear has stopped responding to me. This is likely a scam company.
19 septembre 2025
Their customer service was very GOOD
Their customer service was very GOOD! The farm sink I purchased is great! And I recommend the sink and the company!))) very satisfied!
23 juillet 2025
Réponse : Lordear
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you’re satisfied with your farm sink and our customer service. Providing high-quality products and a seamless experience is at the heart of what we do, and your kind words truly motivate our team.
Your recommendation means the world to us! If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Wishing you many happy moments with your new sink!
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