Lostloom Avis 91

Great product, thank you.

The most amazing bed linen and customer service. Inundated by offers over Black Friday, Richard reached out and offered to send me colour samples, this not only helped me decide on colour but demonstrated the quality of the bedding, he also assured me he would honour any discount if I was not able to order before the BF discount expired. He also followed up on a missed delivery. I also ordered the duvet, the lightest yet warmest and comfortable I’ve ever bought and I have spent much more in the past.

my bedding set arrived very quickly
I had ordered the bamboo bedding set
so beautifully packaged it was a delight to open
the material is beautiful just feels like silk and so comfortable

Bought the super king duvet and the super king duvet cover and annoyingly the duvet is smaller than the cover, so you end up with excess material at the end. Also the pillow cases are giant ones (suitable for a super king bed - i.e. 90cm) but very people stock the larger pillows. I just spent £170 on some fancy pillows and they are tiny in the huge cases. Loads of excess. One final annoyance is how easily it creases - it was ironed on arrival but creases badly every time you sleep in it and looks scruffy. I already gave a great review previously, packaging, feel, delivery, etc. but more disappointed now I’m actually using.

Delivered on time, beautifully packaged. Sheets are superb.

Excellent service

What an absolute pleasure it was Purchasing our new duvet set from lost loom.
After an initial mistake on my side with my order, I was contacted by Kevin who resolved this quickly and efficiently.

The Covers are exactly as described , soft and Sheen, providing a wonderful night sleep.
Within a week I’d ordered further set which arrived promptly in the same exquisite little silk bag and decorative box.

I plan to change all other bedding to this brand in a very near future and highly recommend this company.

I wrote a review earlier about being unimpressed with the quality of one of the items I purchased from LostLoom. Namely a fitted sheet, and the strap to hold it on snapped off after a few times of using. When I checked my e mail, not only had LostLoom responded to my Trust Pilot review,(I had not complained to them directly) but they have despatched a replacement sheet! This kind of customer service is unheard of in today's market, and I can only commend them for being so pro active. the quality of the items overall is excellent, I was just disappointed it had broken. Thank you Lost Loom for restoring my faith in customer service,

I have to say I’m underwhelmed. Most expensive bed linen I’ve ever purchased and 4 washes in, one of the straps that hold the fitted sheet has snapped off? I won’t be purchasing more, and would not recommend

Five stars all round for product and customer service! I am so glad I took the plunge and ordered this bedding without actually seeing or feeling it. It has a cooling, breathable soft touch and is so comfortable that I am sleeping better. The packaging it arrived in was also luxurious so this bedding would make a fabulous gift.

What can I say "WE LOVE THIS BEDDING". My husband is a hot sleeper and I'm a cold sleeper. We spent our fist night this week with the Lostloom bedding and both of us woke the next morning raving about how well we both slept. I'm buying my 2nd set and will be gifing family members sets for their Christmas presents.
To add to the great quality, I have had the most amazing customer service, I'd ordered the wrong pillow cases and within minutes Richard had replied to my email and organised everything I needed. In a world where it is concerning buying things online, I can honestly say "Don't hesitate and place your order today"

My first order was delivered to the wrong house but lostloom was very quick to respond to my email and even phoned me with an apology that wasn’t even there fault, then they sent out a replacement the very next day.
Haven’t used bedding yet but it does feel amazing

The most beautiful luxurious bedding I have ever had . The quality is off the scale . It's nice and cooling and warming at the same time - the beauty of bamboo . What I also love the most is it is WHITE WHITE - many companies sell products as white but when they arrive I am disappointed in their lack of brightness . The packaging screams luxury too - but no inflated price tag to accompany . Simply the best

Outstanding service, amazing quality bedding
Beautifully packaged and presented.
Highly recommended

Product excellent, along with customer services. After delivery company got things wrong, i would give them ten out of ten.

Customer service outstanding product outstanding. Couldn't ask for better service.Especially after delivery company, got things wrong. Ten out of ten.

Couldn’t recommend them enough. Richard was very helpful and the duvet cover is amazing. I would love it if they had one in a pale pink 😍

Ordering and delivery great and also the communication from Richard confirming we may have over ordered which was so honest and correct we had

The sheets and pillowcases I ordered from Lost Loom are just gorgeous, they feel so silky and luxurious, and they are definitely cooling at night! They came so beautifully wrapped and in a very sturdy box so the whole experience was delightful. The sheets did smell a little strange straight out of the box but I aired them for a while and now I am enjoying sleeping between them very much.

Good communication