National Lottery Avis 

These new owners have destroyed any chance of winning, I won occasionally before these took over the lottery, since nothing. A typical con, changed to avoid paying out any winnings. Total,waste of,money now !

I won a a good prize for 5 numbers, and proceeded to claim, but I have given nothing but lies lies and more lies from their lying incompetent agents on EVERY contact with their Customer Service Centre, yet I have actually left Glowing Reviews for those LIES!!! 4 Days after claiming my prize, I am still awaiting my funds to my bank account, I wasted 4 days of life chasing a large payment that has yet to materialise in my bank account!!! THIS IS TOTALLY DISGUSTING SERVICE. Infact both ONSHORE & OFFSHORE Agents have been as bad as eachother. NO ONE can tell me where my prize money is??? The link they sent me for my bank details did NOT work, it returned an 'error' message, yet an agent ASSURED me my details had been processed...STILL waiting for my chunk of money????

What a disaster this new format is. No incentive to want you to play. I’ve won £1 and a £10. The £1 is embarrassing. How can they warrant this prize. Lower prizes when you’re in a syndicate is rubbish. Think again National Lottery. Another customer lost

I used to play the lottery regularly and understood the rules and games.
But now The new lottery has 2 draws. Whoopee! They are using the more game draws to hide the fact that they're paying less winnings than previous lottery regulations.
What they don't tell you is there giving out less prize money.
For example.
old lottery, 3 numbers won £30
New lottery for 3 numbers (each draw) £10 that works out at a third less prize money for 3 numbers.
And tickets are £2 and therefore
Any prize money should exceed the ticket price, (otherwise you are losing not winning) yet 2 numbers only "win" £1 . That's a loss of a pound. NOT A WIN!
Finally I tried to spend my one pound loss on one of the instant win game and it took the money and it, without doing anything, then said that I had not won????? Where was the game? What was the game?
Is there a game?
Or is the game simply to throw your money away because that's what it feels like. What a rip off.!

When you had three numbers you would win £30.00
NOW you get £10.00 you now loose £20
I will no longer be buying uk lottery

What a con

The national lottery has changed its system not to benefit the customers but to significantly lower the prize money absolutely appalling with no consultation with its players and as there is no real competition for them they can do what they like im absolutely disgusted with them

Doesn’t tell my what my numbers are that will be entered into the draw so how will I know if they make a mistake and don’t pay up if I win. …….hmnn. Also loggsme out me out I’m not bothering anymore Hope the company which designed this is not payed with tax payers money

Won 3 numbers on lotto hotpicks on the 23rd of may .Prize for this is 800 pound claimed my ticket only to be told my prize was only 715 pound because of the amount of winners .Now if you got more when there is only a few winners I could deem this fair but this doesn't happen the prize is documented as 800 I think this a absolute disgrace don't they make enough money without ripping people off bad news

Not fixed, haha

After renewing a bank card I found I could not update payment details on my log in. I asked to close my account to renew it and was told it was not possible. Poor service and help.

If I could give this -10 I would
Terrible app been going on for weeks , missed many draws, been trying to get on app for 45 mins, on hold on phone and no one answering. Government should cancel Allwyns licence and give back to Camelot
Look at the reviews everyone skating this company and this app. We should all boycott and spend our money elsewhere.

OMG, sorry a long vent at the utter madness with these CON people.
I played on my online account a Deal or No Deal Scratch card… I was absolutely gobsmacked when the last box was £1,000 as my rare times of playing these I usually get winnings of cost of card back, an occasional £10 or ziltch.
The prize was altered to just £6. I stared at my mobile in disbelief.
I’m not an idiot and the last box had £1000 allocated to it, so they’ve basically screwed me out of £994.
Immediately checked for how to complain, and sent an email. Got a reply back with the ‘ We are currently experiencing a higher than normal number of contacts…’ have you checked our questions page 😤
Going back to them a couple of days later, guess what the same email response…
Then today an email about using online chat and requesting a replay… so that’s what I do… getting a ‘human’ the first obstacle from their Bot manned system, then said human request name and date & time I played, I gave a rough time (minutes out) to be told to go away and come back when I know correct time… first stupid response as game was played twice, first being a Free try it game, so obviously my account only showed the one paid & played game…
I did as instructed, stating about 18:30 was not sufficient, so 18:18 was given… he then told me I’d won £6, I repeated my request for my game to be replayed as per the email had instructed.
Human ghosted me…. Few minutes passed, I asked if still there… got told to wait a minute… it was about 5 minutes when screen flashed up they’d left the chat & closed it… arrrgh…
I started. a new chat… Bot wanted my email address this time and immediately closed chat as ‘agents busy’
Tried again, similar thing… like having a door slammed in your face…
Tried phone number… guess what all their agents are busy…
Avoid, Avoid, Avoid… looking through these reviews there’s a pattern of unpaid prizes…

Absolutely awful since Allwyn have taken over. Camelot were rubbish but at least the system mostly worked. Their £450m upgrade is a complete waste of money. The new app/website is more difficult to navigate. Have to spend longer on it than before to buy the same tickets. Checking draws and matches now has to be done separately for each line on each ticket. Getting an email telling you that you have won a prize helps not one whit when you cannot log into the app or the site. Can't log in today and it's a recurring problem not a one off. This company needs to fix the setup pronto or give the franchise up to someone who can. What a complete joke. If your customers cannot log in you don't get any money from them. Super bunch of executives you have there. 🤦‍♂️

Closed my account. Got an email saying I'd won 30 quid. Looked on my bank account no 30 quid. Looked on my balance in the lottery app, no 30 quid so, logically thought it was a scam. Closed my lottery account immediately. Then rang the help line only to be told that you have to look into your direct debit details in the app to see the 30 quid. What an absolute pile of crap that is. The person on the helpline even made light of my concern about the culture of scamming people out of their money
Anyway have requested that all my details are erased from their servers immediately
I believe it's a new organisation who have taken over the running of the lottery. Well, they won't be getting any more of my money. The national lottery is just a tax on idiots anyway. You're 12 times more likely to be struck by lightning than win the jackpot.

Price doubled several years ago , and the odds of winning halved!
Absolute rip off!

Has Rachel Reeves anything to do with this new set up.
It’s absolutely crap,

What the cxxc is going on. Spent money on tickets and had the Lottery accept the payment. Today however, I have not got an account? where are my tickets and if my numbers were to come up, and I know, little to no chance but where would any winnings go

l’v been doing the national lottery for a long time more recently. l’v down loaded the app. l keep getting these notifications about being game play aware which is understandable but that is the whole point in having the app for convenience so you can play the lottery. l’v reduced my deposit limit & don’t play the instant win games anymore yet they still keep on & the lottery are the worst to keep on there ripping you off all the time with these scratch cards. l will probably go back to buying my lottery ticket from the shop less hassle

Nightmare new app!
I can never rely on the app to buy tickets as it says I'm either not in the UK or have exceeded my limit -( I buy one ticket for each draw, on the day of each draw and I have never set a spending limit so by default it's £500). I have written to customer services who do not bother to reply, I have checked all of my details and everything is correct, I have even tried to close my account.

Shocking....

Glad I couldn't get on line to buy a ticket now I have read all these bad reviews I will never buy another ticket. A national scandal! Time the UK Government looked into this