What a fantastic service. I spoke to Eva and she was extremely helpful, guiding me through some of the issues in searching for a care home and taking time to understand our needs. Within a couple of h... Voir plus
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Lisez les avis des autres
Making a phone call about your parents health and well-being isn’t always the easiest thing to do until you pick the phone up to Senior Lottie from the second they picked the phone up to the second th... Voir plus
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We were looking for assistance with options for temporary overnight care. We received really great advice and service. Bridie asked all the right questions and came back really quickly with a detailed... Voir plus
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It was the helpfulness & understanding of your staff. this was my first time of seeking respite care for my wife. Following communications were as promised. The selection of possible local care home... Voir plus
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À propos de l'entreprise
- Soins aux personnes âgées
- aussi dans
- Maché en ligne
À propos de Lottie
Écrit par l'entreprise
Meet Lottie - a family's trusted (and free) guide to understanding, finding, and funding later life care 💓
Proudly rated the UK’s most loved eldercare finding service, Lottie’s marketplace allows families to easily compare local care services and to find their perfect solution at an affordable price.
Whether you’re looking for a nursing care home or a home care provider offering dementia care services, would like your parent to have access to a landscaped garden or you're looking to personally move into a retirement home with your beloved pet cat, Lottie is on hand to empower you to make a quick and an informed decision.
With a big focus on quality and transparency, Lottie puts retirees and their loved ones at the heart of everything we do and want to ensure all families feel supported and well equipped throughout their care and retirement search process.
Lottie.org visitors gain access to 1000's of detailed listings of care and retirement provider services, including photography, videos, and virtual tours, as well as extensive vetted information about the care services offered, fees & availability, facilities and much more.
Need a little extra help? You’re not alone! You can visit Lottie’s advice hub to get access to 100's of free care guides or get in touch with one of Lottie’s trusted and knowledgeable Care Experts, who offer a free care helpline and have supported thousands of families find their next chapter of later life. Your dedicated Care Expert is on hand every step of the way and to help you through a jargon-free step-by-price process to finding your perfect outcome.
- Connect with us
Coordonnées de contact
Unit 7, 2nd Floor, Woolyard, SE1 3UD, Bermondsey, Royaume-Uni
- 0330 912 8126
- hello@lottie.org
- lottie.org
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I found the call really helpful as…
I found the call really helpful as Klara was very caring and understanding, and offered me advice and sent through a number of options on how I can support my parents which is much appreciated.
6 octobre 2026
Réponse de Lottie
Thank you for your review, Mrs Hayes. I'm really pleased my support has been helpful.
If there is anything else I can help with, please don't hesitate to contact me.
Best wishes,
Klara (Care Expert)
Thank you for listening and pointing to…
Thank you for listening and pointing to right support. I appreciate your support to find the right solution for my brother
5 octobre 2026
Avis spontané
Réponse de Lottie
Thank you for leaving a review on my service, Mrs Kaur!
I am always happy to support you and your family through your care journey.
Best wishes
Eva
(Care Expert)
I’m so grateful and really hope I get a…
I’m so grateful and really hope I get a place there but don’t seem to get any feedback on what is happening which I’m finding frustrating
1 octobre 2026
Avis spontané
The manager at Bluebell House was very…
The manager at Bluebell House was very helpful. We are going to speak again on Monday for more info
2 octobre 2026
Avis spontané
Réponse de Lottie
Thank you for leaving a review on our service, Ann!
We are pleased you found our support and the manager at Bluebell House so helpful.
Best wishes
Eva
(Care Expert)
The laurels and pines
The laurels and pines. Where very helpful
And we got my mum in very quickly and she has settled in well.
2 octobre 2026
Réponse de Lottie
Thank you for leaving a review on our service, Sally!
We are pleased you found The Laurels and Pines Care Home through us and that your loved one is settled in.
Best wishes
Eva
(Care Expert)
Friendly and Quick replies to emails…
Friendly and Quick replies to emails and have sent me suggestions to try for finding care for my mother.
2 octobre 2026
Réponse de Lottie
Thank you so much for your review, I am so pleased that I was able to help support you in your care search for your mother. If any questions come up along the way, please feel free to reach out to me.
Warm wishes,
Bridie
Care Expert | Lottie
Great having companies …
Great having companies that could offer what I needed and gave me all the answers I required to help me make the right decisions
21 septembre 2026
Avis spontané
Réponse de Lottie
Thank you for your review Fiona, I am really pleased that you found all the answers you were looking for with the help of Lottie! Please feel free to reach out if you need any further support.
Best wishes,
Bridie
Care Expert | Lottie
Really glad I contacted Lottie
Really glad I contacted Lottie. The lady I spoke to was super helpful and gave me a lot of valuable information on services and options available for me and my elderly parents.
30 septembre 2026
Avis spontané
Réponse de Lottie
Thanks so much for your review Kishan, I am really pleased that you found my support helpful. Please feel free to reach out to me if any questions pop up along the way and I would be more than happy to help.
Best wishes,
Bridie
Care Expert | Lottie
Lottie is amazing
Lottie is amazing, they provided so much help to my uncle who was looking for care for his mum. The care experts he spoke to gave him lots of reassurance and made the whole process so much easier.
2 février 2026
Avis spontané
Réponse de Lottie
Thank you for your review Alice, I am really pleased we were able yo support your family through their care journey.
Please feel free to reach out if you need any further support.
Best wishes,
Eva
(Care Expert)
The person I spoke to was Eva
The representative i spoke to was understanding, polite and very professional. It was clear there was deep knowledge of the matters we were discussing, would recommend.
29 septembre 2026
Avis spontané
Réponse de Lottie
Thank you for leaving a review on my service!
I am always happy to answer any questions you have about care and support you through your journey.
Best wishes
Eva
(Care Expert)
Very informative
Very informative session to gather information and support provided for guidance afterwards, which will be very useful when required
22 septembre 2026
Réponse de Lottie
Thank you for taking the time to leave a review, Andy. I'm pleased our session was helpful. If there is anything I can help with now or in the future, please let me know.
Best wishes,
Klara (Care Expert)
Very flexible and proactive team
Very flexible and proactive team, able to work with my schedule. Staff on the call were very understanding and considerate of my situation, with additional information sent via email
25 septembre 2026
Avis spontané
Réponse de Lottie
Thank you for leaving a review on my service, Graeme!
I am always happy to support you and your family through your care journey.
Best wishes
Eva
(Care Expert)
Réponse de Lottie
Thank you again for leaving a review on my service!
I am glad you trust me to support you through your care journey.
Best wishes
Eva
(Care Expert)
Lottie were like a support blanket
I reached out to Lottie after my mum had a stroke. Bridie was lovely. We chatted through options and ideas and I cried on her a few times. It helped me massively to have someone getting contacts and sending links to forms etc. and never with any pressure - just a huge support blanket. I am working through the options as mums needs change and know they are there if I need them.
17 août 2026
Avis spontané
Réponse de Lottie
Hey Lindsey, thank you so much for this review, and for trusting me with such a difficult time after your mum's stroke. I'm really glad having someone to talk things through with, get contacts and send over resources made things feel a little lighter. Please never worry about the tears; those conversations matter, and it was a privilege to support you. As your mum's needs change, I'm here whenever you want to talk through the next steps. Wishing you both all the very best.
Bridie
Care Expert | Lottie
Eva at Lottie was amazing
Eva at Lottie was amazing! She is very knowledgeable and within 24 hours provided very helpful information and guidance on care/nursing homes and support services for carers which is just what you need when dealing with such challenging situations. I thoroughly recommend her and Lottie's services and am sure I'll be speaking to her again soon. Thank you!
24 septembre 2026
Réponse de Lottie
Thank you for taking the time to leave a review on my service so far, Helen!
I am always happy to support you and your family find the right care support.
Best wishes
Eva
(Care Expert)
A wonderful resource!
Lottie were a great help during a bit of an emergency to find a solution for my grandads care. I spoke to Bridie who was fantastic and so understanding of my situation, she sent me a super thorough email with lots of advice and links to more resources. She also spoke to my mum, giving her just the reassurance she needed. Couldn’t recommend Seniorcare by Lottie enough, thank you for your support.
23 septembre 2026
Avis spontané
Réponse de Lottie
Thank you for taking the time to leave such a kind review Jay. An urgent change in a grandparent's care is a lot to take on quickly, and I'm so glad the email and resources helped you see your options. It was lovely speaking with your mum too, and I'm pleased our chat gave her some reassurance. If anything changes with your grandad's care or new questions come up, I'm always here to help. Wishing you all the very best.
Bridie
Care Expert | Lottie
Your agent's response was prompt
Your agent's response was prompt, informative and helpful. I thought of giving a five star rating but paused because we have had only one contact - from Caremark Haywards Heath (assessment meeting booked for this afternoon). This lack of response may not at all be any reflection on Lottie's work, but of course I don't know how many home care providers you contacted.
21 septembre 2026
Avis spontané
Réponse de Lottie
Thank you for taking the time to leave a review, and we're so pleased to hear you found our support prompt, informative and helpful.
It's good news that you have an assessment booked with Caremark Haywards Heath, and we hope it went well. Please reach out if you need further support.
Best wishes
Klara
(Care Expert)
Réponse de Lottie
Hey Sheila
Thank you for taking the time to leave a review. I'm really sorry we weren't as helpful as we should have been. Finding the right care for someone you love can feel overwhelming, and you should have come away feeling supported and reassured. I'm sorry that wasn't your experience.
I would love the chance to make this right for you. Whether you're still looking into care options, funding, or just want someone to talk things through with, I'd be so happy to help personally. You can reach me at hello@lottie.org or on our free helpline on 0330 912 8126. Just ask for Bridie.
Wishing you all the very best, and I hope to hear from you.
Warm wishes,
Bridie
Care Expert | Lottie
Excellent
Excellent, informative service. Lottie really helped us find the perfect care home for elderly family member with Alzheimer’s disease and vascular dementia. He has been there over 4 months now and has settled in well. I can highly recommend Lottie if you need to find the right place for your loved one in this situation.
13 avril 2026
Avis spontané
Réponse de Lottie
Thank you so much for your review Kev. We am so glad to hear we were able to support you in finding the right care home! Hearing that your loved one is settled and happy in their new home is brilliant for us to hear, we're so pleased!
Feel free to reach out if you ever need any further support.
Warm wishes,
Bridie
Care Expert | Lottie
Great communication!
Great communication throughout the process, lovely staff helping me make the right choice! Thank you!
13 août 2026
Avis spontané
Réponse de Lottie
Thank you for your review, I am so glad that you found our support helpful and you were able to make the right choice :). Please feel free to let us know if you need any further support along the way. Best wishes,
Bridie
Care Expert | Lottie
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