Louis Moto United Kingdom Avis 

I was dubious about using initially however the service has so far been really good. Prices really good but delivery a little on slow side. Very good choice on website.
I ordered a helmet which was wrong size and returned for refund. The second helmet attracted customs charges which were refunded as promised….my main concern but they lived up to promises.
My most recent order, (toolbox), arrived damaged in transit but was still usable and they offered a decent discount. I did have option of replacement item.
Currently just paid customs on another order….some sneak through, others don’t. Awaiting refund and delivery of these items now.

It all started on the 20 May 2023. Akro exhaust and parts purchased.
Email order invoice back from Louis sharing that an email would be sent when order is shipped.
1st chased up customer services on 23 May 23 for update. No reply. 2nd chase up on 24 May 23. No reply.
2 June Louis asked via email for rating on my purchase stating order was shipped on 23 May 23.
I replied on 2 June, order not received yet. Seemed to be stuck in Germany. Can you please help.
Auto reply back, Thank you for your message. We will process your message as soon as possible.
3rd chased up customer services on 6 June 23 for update. Please help.
Devika picks up message, 6 June, and informs me of tracking number. Also that I will have to pay customs charges and taxes. A full refund of customs charges will be refunded to me.
Contacted UK Parcelforce on 7 June asking about parcel from DHL Germany.
Parcelforce replied 8 June. Your parcel is currently being held by Border Force (BF) Stores as they are needing further information from you, it's likely that they will either need a declaration of contents or an invoice of value for the item.
On 12 June I emailed Parcelforce I have not received a phone call or a letter yet. However the tracking now states the parcel is now at my local depot, Leicester. Since 9 June.
On 13 June I phoned Parcelforce. After 30 minute wait I was able to pay custom charges and taxes due. Great! This means Leicester can now release parcel and deliver it.
Also emailed Devika with customs charges for refund.(13 June 23).
Next chased up Devika on 16 June still no refund. Any problems? Devika replied it’s high season so maybe a delay.
Hohum. Long story short. Exhaust delivered 15 June 23. Refund received on 20 June 23.
A whole month for this sorry tale to conclude. My advice to Louis. Pick up on quicker on time comms to customers and stick with DHL the whole way through. Also paying customs charges and taxes in advance would go a long way to stopping customs delays in both Germany and the UK. I ordered seats for my bike from a Dutch Moto shop and it took 3 days door to door. Now that is what I call service.

Ordered a new Tankbag from Louis as they highlighted on the website that they cover the UK VAT and custom costs.
£50 saving on lowest price in UK.
Took a couple of weeks to arrive, kept checked the tracking and it was awaiting payment of custom charges.
Next I received a letter from Parcelforce saying delivery wouldn't be made unless £53.58 was paid, contact Louis they said pay it and we will refund which is what I did.
Now comes the kicker, paid the parcelforce bill online so I got no electronic record of my payment, as I didn't have to input my email only my bank details.
Sent over copies of the Parcelforce invoice, bank statement showing payment and also all custom documentation that was in wallets on the package to Louis.
All you get back from them is have you sent everything to us, been going in this loop fpr 4 weeks now and still no refund.
So it will be the first and last time I use there shop, not worth the hassle and it ends up more expensive than if you just ordered it through Sportsbikeshop.

Great product,excellent price,reasonable delivery costs,arrived only 1 day after the scheduled date, happy with that for Spain to UK, dispatch could perhaps have been a little quicker but overall an excellent service..👍

Excellent service, quick and competitive price

Found the exact model helmet at an unbeatable price. Customs charges were refunded as promised making it an even better deal. The helmet was sent quickly and arrived in perfect order. My communication with the company was always answered quickly.

Paid for item. A few days later when trying to track parcel it says in delivery depot awaiting customs charges. Had to go to delivery depot and pay £43.30 to receive my parcel on top of what I had already paid for my order. Was told by Lois moto to pay and i would be refunded and i was in a few days. Great service and good communication from customer service.

Just to much hassle with custom charges,and you have to wait 10 days for a refund send them proof you paid it just to much stress,my advice is to use Motardinn they take care of everything ps still waiting for the refund

Good choice of products and reasonable prices. The only problem is that products are sent from Germany and delivery take a little bit longer than UK based stores. Prices are in euro which is slightly inconvenient as some people will pay currency fees on top of their purchases.

Best price on the Internet and swift delivery and emails

Ordered a tool for work which was firstly a great price and also arrived quickly. Would recommend highly. Thanks very happy

Needed a quality leather case for my leatherman after the original gave up after 25 years sterling service. Found a good price at this shop so ordered. Great communications and speedy delivery. Very pleased with the product but ask me again in 25 years 😀

Very happy with product and service. I’d recommend and would have no issues purchasing from Louis Motorrad again.

I am buying from the UK and Louis have been excellent, in terms of both price and shipping. The one time there was a customs issue the customer service team resolved it really quickly.

Got the Packtalk Bold duo set.
Absolutely brilliant.
These communicators are a absolute game changer.
Smooth and seamless transaction with Louis Motorrad.

The shipment was quick and everything very smooth. Hamlet was exactly the same as the picture shown or even better! My son was so excited and said never forget the moment he received. Thank you .

Great products on great price.
Very satisfied with my purchases.
Recommend it.

Good price and swift delivery with no problems with import duty or handling fee.

Great range of products, good prices and quick delivery. Recommend

Easy purchase and good communication