lovelle.co.uk Avis 

James and Chelsey at Lovelle in Grimsby were great, first time I've bought a house and nothing was to much effort, always staying in touch, sorted out issues when the sellers solicitors wasn't doing anything, provided me with lots of information and guidance, I've no complaints. I moved in during April 2023 and I've been rather busy with house renovations and it's coming on a dream, couldn't have done it without the help I got from Lovelle Grimsby office, thanks very much.

Will never use this estate agent again they were useless - put the house 1 set of tyre kickers viewed the property in 6 weeks and I had to keep chasing for information when I told them i was changing to another estate agent the woman on the end of the phone just oh ok we will remove the property in 14 days not a care in the world very very un-recommended

I have decided to give 2 stars rather than one because in the end, my property did sell. I initially put my mum's bungalow up for sale with another agent, then decided to change to Lovelle - I think that was our first mistake. Lewis was the person that we dealt with at the beginning as he valued the property and told us that he could sell it within a week! The property was originally listed in September 2021, and then started with Lovelle's in December 2021 so in future, please do not tell your clients that you can sell the property in a week because you can't. That is an unrealistic expectation and when you set your customer an expectation that you cannot follow through with then you have problems immediately. They managed to sell to a couple, who then tried to rip us off for a new roof, when we provided them with a full survey which stated that the roof was in good condition. This couple took their "builder friend with no roofing experience" to the property and then they tried to lower their offer by 6.5k! I spoke to a roofing specialist and asked them to attend and provide a roof survey for me and a cost for any work that may be required. I informed Lewis of this and gave him the name of the surveyor or was attending. He then passed this information on to the prospective buyer, who in turn passed this information on to the "builder friend with no roofing experience!" The company that we employed then received a telephone call from this "builder friend with no roofing experience" wanting to know what he thought he was doing and that he was able to "rip" his friend off for over 6k if he did them a new roof - a new roof that wasn't required! I received the survey from the company with a quote of work that was required for less than £300. But my concern was that information was passed onto a potential buyer by Lewis. So now we had a break down in trust and a breakdown in our relationship with Lovelle's. I gave notice to move to another Estate Agent but then they had another view and offer so we had no other option but to stay with them. The couple arranged to view with Holly, but luckily my brother was there because it was reported to me that Holly just stood by the door and although she physically attended the viewing, she didn't actually do the viewing. My brother did the viewing and on that, this couple made an offer.
Lewis didn't have any further contact with us at all, which is appalling as this is his company. We were then allocated James. James was slightly better although we found him to have an attitude at times. However, the sale eventually went through, just this month. Approximately 10 months after Lewis told us that he would sell the property within a week.
The photographs taken were of poor quality and I did ask Lewis if he could re-do them as they were done on a cloudy rainy day. He told me that he would but he didn't. We feel that the overall advertising of the property was below standard.
This was a very bad experience from start to finish, with a breach of trust and a breakdown in relationship, but I have to say that James did push the sale as much as he could but it was a problem down the chain, not from our side but he did keep us informed and managed to close the deal - so my second star is for James, otherwise it would have been just one star.
I am not going to tell people not to use this company, but just do your homework for all agents. Lewis is very good at the talk, but not the walk.

OMG - Save yourself the pain and keep away from the Lovelle Branch in Brigg. I went to them as I had used the Hull branch previously and the Barton one and was very happy. Brigg changed all that. Terrible photos and even when I said No they published them. Awful picture of the front of the house with the bins present - couldnt even be bothered to move them for pictures. Lighting awful. Description on Rightmove dire. Nothing inspiring about the place where the property is located, market town, grammer school etc etc. No mention of the new roof, new double glazing etc but worse, the property has been on the market for 5 weeks (not one viewing) and I still have no for sale board at the end of the road (house on a dead end road so need one at the end to catch passing traffic) 5 times I have written to them and still no board. They have tied me into a 12 week sole contract - yes I know I should have ran a mile as most good agents do just a couple weeks but Id had such a good experience with the other branches.... now Ive found out that they are a franchise. Now Im suffering. After 5 weeks Im going to have to withdraw it from sale and put it out to rent just because of their slovenly unprofessional behaviour and who wont let me out of the contract. I am pretty sure that had the pictures been nice, the description boyant and a board in place it would have been more popular. ALL properties in the area are selling in less than 2 weeks. 5 weeks on and I have no viewings at all. Im taking legal advice and will also be filing a trust pilot aganst the owners Thomas Stoner Estates Ltd. Dont go to them......