I ordered on line with ease The process was straightforward a delivery spot was given and arrived on time Driver was very efficient with communicating and very helpful on arrival No complaints !
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Lisez les avis des autres
Product of good quality, but was very disappointed with the delivery. Arrived on day planned at 16.45pm and the driver refused to place x6 crates of patio slabs onto my drive and leaving them on the p... Voir plus
L'entreprise a répondu
I was struggling to buy the individual porcelain slabs (most places only doing project packs) until I found LSD. The ordering process was simple and the communication was excellent. The day after I pl... Voir plus
The staff were very helpful and happy to discuss all aspects of different products. When a haulage company delivered some large heavy natural stone slabs damaged LSD & BSD promptly arranged to have th... Voir plus
À propos de l'entreprise
- Fournisseur de matériaux de pavage
- Fournisseur de pierres
- Fournisseur de sable et de gravier
- Jardinerie
- Magasin de pierres naturelles
Écrit par l'entreprise
Landscaping Supplies Direct, or LSD, is rapidly becoming one of the UK’s leading online suppliers for garden and landscape supplies. It is beginning to gain a significant advantage over its competitors due to being a direct importer of Indian sandstone paving as well as stocking specialist paving from top brands such as Marshalls, Stonemarket, Natural Paving, Bradstone and Globalstone (in no particular order!). We also supply cheap paving slabs for those working to a budget and we’re able to tailor and make mixed orders to cater for exactly what you're looking for. Landscaping Supplies Direct can deliver paving slabs direct to many homes across the UK within 5 working days with 'Next Day' and 'Saturday' delivery options available. LSD takes pride in employing staff who are friendly, approachable and highly knowledgeable about landscaping supplies.
Coordonnées de contact
Hardcores House, Rawson Spring Road, S6 1PD, Sheffield, Royaume-Uni
- 01142310911
- lsd.co.uk
4,6
Excellent
2 k avis
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A répondu à 83 % de ses avis négatifs
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Helpful customer service
28 mai 2025
Lovely Garden Gate
I purchased a feather edge garden gate which was made to the size I requested. I am very pleased with the gate which is sturdy and well made. Delivery was on time & I was kept informed via email of the delivery arrangements.
28 mai 2025
Avoid
I purchased pavetuf clear from LSD, which is almost twice the price of the other brand. When I poured the solution into the sprayer, I noticed that it was not in good condition; it seemed expired and had a foul odor. I submitted a ticket through their system with all the relevant pictures, and I was informed that these images would be forwarded to the manufacturer. After two weeks of back-and-forth communication, no action has been taken. I cannot return the item since it has been opened, nor have I received a replacement. Instead, I was advised to contact the supplier directly, which I find unfair as a customer. I made my purchase from LSD and expected customer service from them, not the manufacturer. I will never purchase from them again.
9 mai 2025
Réponse de LSD & BSD - Landscaping & Building Supplies Direct
Hi Ash,
Thank you for your review regarding your purchase of Pavetuf Clear. We understand your frustration and appreciate you taking the time to share your experience.
We want to clarify the steps taken regarding your complaint. As you mentioned, we did receive your ticket and the accompanying pictures. We subsequently forwarded these directly to the manufacturer for their assessment.
The manufacturer confirmed that the product you received is within its expected lifespan and meets their quality standards. They advised us that the "foul odour" you described is characteristic of a chemical product of this nature, and the presence of any minor particles, if present, did not indicate a defect from their end. Furthermore, we did not receive any images of the product in use or of the "black bits" after application, which would have been crucial for the manufacturer to assess a potential issue with the sealant's performance once applied.
As per our standard policy, and in line with the manufacturer's stance that the product was not defective, we are unable to accept returns or issue refunds for products that have been opened and partially used. This is why we advised you to contact the manufacturer directly regarding a potential replacement, as they are best placed to address specific quality concerns with their product, even after it has been opened.
We understand that this situation is disappointing, and we regret any inconvenience caused. While we always strive to provide excellent customer service, for issues concerning the intrinsic quality of a manufacturer's product, direct communication with the manufacturer is often the most effective route.
Kind regards,
LSD
Clear patio slab sealer
Ordered item, paid & waited. Granted there was a bank Holiday during the waiting period but heard nothing. I had to do all the chasing. Was informed product was coming direct from manufacturer, no problem with that but heard nothing. No tracking, no email. Nothing. Item did eventually arrive.
20 mai 2025
Réponse de LSD & BSD - Landscaping & Building Supplies Direct
Hi Martin,
Thank you for your review. We sincerely apologise for the significant delay you experienced with your Pavetuf order. We understand your frustration, and we're very sorry that you had to chase this yourself.
We placed your order with the manufacturer, Talasey, on the morning of the 20th. Unfortunately, we later discovered that our initial email to them was missed. When you called us on Tuesday, the 27th, we immediately chased this up, and Talasey assured us it would be sent the next day. We were very disappointed to learn, when you called again on Thursday, the 29th, that it still hadn't been dispatched. At that point, we escalated the issue, and they promised urgent delivery.
While we strive to ensure all orders run smoothly, it's clear we fell short in this instance, and we regret that you bore the brunt of these issues. We're glad to hear your order has now arrived. Please be assured that we are formally addressing this with Talasey to understand why this breakdown occurred and to prevent similar issues in the future.
Kind regards,
LSD
£25 for 4 bits of plastic
£25 for 4 bits of plastic (replacement plastic covers for manhole handles). Total rip off. Serve no purpose other than aesthetic. Would have cost £1 if that to produce. Delivery was smooth however
12 mai 2025
Réponse de LSD & BSD - Landscaping & Building Supplies Direct
Hi Anshu,
Thanks so much for taking the time to share your feedback!
We understand your concern about the price of the item. You're right, they are quite an investment. The cost largely comes from our supplier, EJ (formerly Peter Savage), who manufactures the manhole covers these parts fit into. We actually stock them because we know how easily they can be lost in bad weather, and they're hard to find anywhere else!
We always aim to be transparent with our pricing, which is why all costs are clearly visible before you complete your order.
We hope you're happy with your purchase and that these new ones stay put!
Kind regards,
LSD
Stress-free delivery.
13 mai 2025
First time customer
First time customer, no issues and delivered on time, can’t ask for anything more.
12 mai 2025
Efficient
Friendly, knowledgable and efficient staff, when we contacted them for help and advice. Delivery spot on time.
1 mai 2025
Great deal and quick delivery 10/10
8 mai 2025
Customer service amazing 🤩
Really helpful lads here couldn’t do enough. Totally recommend!
28 avril 2025
Good service.
28 avril 2025
Let down badly
Let down badly.
Ordered on Thursday for next day delivery. Contacted on Monday morning because I hadn't heard anything to be told that they didn't have the stock (even though the website showed available). Given a story about supplier issues and offered a very small reimbursement for my trouble but considering I had taken time of work to do the job, paid for equipment hire and also paid next day delivery for other materials the reimbursement was negligible. Customer services were very helpful and apologetic but I was left very disappointed.
12 mai 2025
Avis spontané
Réponse de LSD & BSD - Landscaping & Building Supplies Direct
Hi Adam,
Again, please accept our sincerest apologies for the inconvenience caused. We understand how frustrating it is to experience delays, and we never want to keep you waiting.
As I mentioned during our call, the specific stock for your order is sourced directly from our supplier located near Felixstowe. They are currently experiencing a high volume of orders, which unfortunately has led to a delay in processing our stock request.
I looked into this matter and even contacted our representative at the supplier to see if we could expedite your order. Regrettably, there is a queue, and the earliest our order was scheduled for collection was Tuesday.
During our conversation, I offered you a refund for the next-day delivery charge and a discount on your paving as an apology for this situation.
To further compensate for the delay, we have also arranged a complimentary upgrade to an AM delivery slot for Wednesday. This is the earliest possible time we can secure delivery of your order.
We truly appreciate your understanding and patience. If you have any further questions or concerns, please do not hesitate to contact us.
Excellent service and delivery time.
17 avril 2025
Updated: Very helpful support team
UPDATED REVIEW
After leaving the review, I was called by the support team. They had investigated the issues, which an unfortunate series of events had caused, one of which was my emails to support going to spam. I appreciated that the problems were taken seriously.
Thanks to Rob and the support team for looking into the issues and making amends.
INITIAL REVIEW
I contacted the company to enquire when would be best to place an order for delivery in Mid June and was told to book sooner to allow time for the pallet to go through the delivery network.
Immediately after ordering, I noticed I had missed something off, and as instructed in the email contacted the support team. I received no response and after 2 days the order shipped anyway.
To make the issue more frustrating, the delivery company did not call to book a delivery time, as described on the website and email. I received a call when they were outside the house, and as I did not want to pay a £75 re-delivery fee, they delivered it I was at work. Meaning it sat on the drive for hours, and I could not check the product over.
Whilst I cannot blame the company for me forgetting to order something, the poor support and inaccurate information about delivery caused more agro than needed
7 mai 2025
Avis spontané
Réponse de LSD & BSD - Landscaping & Building Supplies Direct
Thank you for bringing these issues to our attention. We appreciate you taking the time to provide feedback, as it helps us improve our services.
We understand your frustration regarding the lack of response from our support team and the delivery process. We've checked our records, and we are unable to locate an order matching the details provided in your review. It seems there may be a discrepancy, and we want to look into this further.
We strive to provide excellent communication and delivery procedures, and we apologize that your experience did not meet those expectations. To help us investigate and address the concerns you raised about the support team's responsiveness and the delivery process, could you please provide us with your order number or any additional details? You can reach us at any of the emails sent to you along with your order.
We value your business and are committed to improving our customer service and delivery processes.
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