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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was curious about cleaning sheets and didn’t know what to expect. I tried the toilet cleaning sheets, laundry detergent sheets, and dishwasher detergent sheets. One concern I had was how well they w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been using the dishwasher and laundry sheets for a few months now (unscented) and absolutely love them, as I am getting older I realise the amount of chemicals that we ingest daily and am... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

A terrible product. The dishwashing sheets don’t clean well, and are especially poor-performing when you consider the price. A nice idea, but best to stick to eco-friendly tabs like EcoStore or simila... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Unless your clothes tend to get very dirty, the product can last longer than expected. The subscription service doesn't give you a heads up when your next shipment has been initiated and once the proc... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de produits de nettoyage
  2. Magasin d'ameublement et de décoration

Écrit par l'entreprise

Lucent Globe was founded by Brodie & Roger with a simple yet powerful goal: to offer Australians products that are both eco-friendly and of the highest quality. As identical twin brothers from the Gold Coast, our love for our community and the environment runs deep. We knew we couldn’t solve the world’s pollution crisis overnight, but we believed in starting small, with something used in everyday life, a product contributing to plastic waste. From this we designed the worlds first dishwashing sheet! These values drive us to innovate and create solutions that are not only effective and affordable but also designed with minimal environmental impact. At Lucent Globe, we’re committed to making a real difference by creating alternative products that help reduce plastic waste, are effective while being kind to the planet. We also believe that sustainability should be affordable and accessible to everyone!


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

480 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 35 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

SCREWED buyer beware ..I bought the product in good faith and…

I bought the product in good faith and was bitterly disappointed with the results especially with my dishwasher...I asked for a refund under the 30 rule and they used read the FINE PRINT...I bought the bigger pack which doesnt have any refund...so i would have to send the product back at my expense
NOT HAPPY I think ive been screwed when i acted in good faith..IM a pensioner ..this is not money i can afford to lose

30 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent product and customer service

I have been using the dishwasher and laundry sheets for a few months now (unscented) and absolutely love them, as I am getting older I realise the amount of chemicals that we ingest daily and am trying to eliminate as much as I can. My dishes are sparkling clean and my laundry is nice and clean too, I don’t like walking down the laundry aisle any more at the supermarket as the strong smell is so overwhelming .
I had some questions so contacted them and was helped by Mel, awesome customer service everything was handled quickly and efficiently .
I hope they do well, the chemical laden junk that are in most products in the shops are really impacting our health.
Xxxx

29 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you so much for your thoughtful feedback! We're so glad to hear you're enjoying both the dishwasher and laundry sheets, especially the unscented range.

It’s wonderful to know they’re helping you feel more comfortable with what you’re using at home, and we really appreciate your kind words about Mel, we’ll be sure to pass that on!

Thank you again for your support!

Noté 1 sur 5 étoiles

A terrible product

A terrible product. The dishwashing sheets don’t clean well, and are especially poor-performing when you consider the price. A nice idea, but best to stick to eco-friendly tabs like EcoStore or similar.

28 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you for your feedback, we’re sorry to hear the product didn’t meet your expectations. That’s certainly not the experience we want for our customers.

We’d really like to understand more about what happened and see how we can help resolve this for you.

Please email us at review@lucentglobe.com with a few more details, and our team will prioritise your case and work with you on a solution.

Noté 5 sur 5 étoiles

struggle cleaning

I always struggle cleaning my water chamber for my sleep apnea machine was going out and in desperation chucked in a dishwashing sheet 2 hours later 2 rinses it’s spotless thanks again

26 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thanks so much for your feedback! Great to hear you got such a spotless result ✨

Noté 5 sur 5 étoiles

Toilet cleaning, laundry detergent and dishwasher detergent sheets

I was curious about cleaning sheets and didn’t know what to expect. I tried the toilet cleaning sheets, laundry detergent sheets, and dishwasher detergent sheets. One concern I had was how well they would dissolve, but they all dissolved and lathered well without causing any clogging. The toilet cleaning sheets provided a thorough clean of the bowl. The laundry detergent sheets cleaned clothes well and were gentle enough for my little ones. The dishwasher detergent effectively removed dirt and didn’t leave an eggy smell on the dishes. I highly recommend these to anyone whether they are after an ecofriendly switch or not.

18 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you so much for your detailed feedback! We're so glad to hear all three products worked well for you and met your expectations.

It’s especially great to hear they dissolved well and delivered a thorough clean across the board. We truly appreciate your recommendation!

Noté 5 sur 5 étoiles

Dishwasher sheets & laundry sheets

This product does break down food items a lot easier than normal detergents, especially warmed milk in a pot and it leaves the milk film stuck in the pot. Normal detergent soaking I still have to scrub it out, however lucent detergent sheets when soaked in the pot melts the milk grime away a lot easier.
As far the dishwasher goes as long as I stack my dishwasher properly and not have one bowl covering another all my mugs, glasses, plates, cutlery etc all come each peachy clean.
I use their laundry sheets and have never had a problem with these products. I use a front loader and dry my clothes on the line without fabric softner and find the clothes feel clean and fresh. If I do need to use the dryer then it’s still all good, no terrible smell or anything.
I’m pretty pedantic with doing laundry regularly though, I don’t leave days of laundry waiting to be washed and I don’t overloaded my washing machine or my dishwasher. I rinse all of plates and mugs prior to loading, I do look after my machines and make sure the filters are cleaned regularly. Maybe once every 3 months I will put a dishwasher cleaner through my machine as well which I feel makes a huge difference to the whole outcome of washing dishes and clothes etc.
I’m a very happy customer and been using their products for over 2 years now.

25 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you so much for your detailed feedback! We're thrilled to hear how well the products are working for you across both dishwashing and laundry.

It’s great to hear your routine and tips as well, proper loading and maintenance really do make a difference, and we appreciate you sharing that.

Thank you for your continued support over the years!

Noté 3 sur 5 étoiles

I loved a lot of things about the…

I loved a lot of things about the product. The main thing I was disappointed by was the artificial fragrance. It was very strong and gave me a headache

6 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you for sharing your experience. We're pleased to hear you liked many aspects of the product, but we're sorry the scent was too strong for you.

We do also offer a fragrance-free option, which may be a better fit. If you’d like any help, feel free to reach out to us at review@lucentglobe.com.

Noté 1 sur 5 étoiles

Don’t buy - absolute trash

Was gifted these by my mum who couldn’t get them to work. I truly don’t know how they are still getting sales on these. I really wanted to love them so have tried MANY times to make it work but each time results in me having to wash the same dishes multiple times.

Dishes somehow come out smelling worse than they did when they went in, even though they’re rinsed. Glass, metal and plastic are completely stained. For the first time ever our Dishwasher was leaking foam all over the floor. I’ve experimented with different dosages and placements other than what’s suggested in the instructions - we also have a top of the range dishwasher.

These are just trash but my god do they have a great marketing and positive review scheme.

17 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you for your feedback, we’re really sorry to hear about your experience, as this is not what we expect from our products at all.

We understand how frustrating this must be, especially after trying multiple times to get a good result. We’d really like to look into this further and help resolve it for you.

Could you please email us at review@lucentglobe.com with a few more details about your dishwasher model and how the product was used? Our team will prioritise your case and work with you on a solution.

Noté 5 sur 5 étoiles

My experience has been very positive…

My experience has been very positive because Lucent Globe products are easy to use, and environmentally friendly. I love that they are trying to always improve their sustainable packaging and convenient cleaning sheets. Products generally perform well for everyday use. Prompt delivery and customer service was exceptional.

15 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you so much for your thoughtful feedback! We're delighted to hear you’ve had such a positive experience and that you value the ease of use and environmental focus of our products.

Noté 5 sur 5 étoiles

Absolutely love these products!

Absolutely love these products!! Work just as great as all the other prudcts I have used but I feel these are cleaner, less toxic, and less plastic. All a bonus!

15 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thanks so much for the love! We’re thrilled to hear you’re finding them just as effective, while also being cleaner, less toxic, and with less plastic. That’s exactly what we’re all about.

Noté 5 sur 5 étoiles

I LOVE LOVE LOVE these

I LOVE LOVE LOVE these! Strawberries and cream are my favourite! I have about 10 boxes in stock atm in my laundry 😂aswell as some pina colada! Would love a tropical sangria one 🙌🏻 and I have about 5 boxes of the dishwasher sheets 👍

14 avril 2026
Avis spontané
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Réponse de Lucent Globe

This made our day LOVE the energy!! Thanks so much for your support across both laundry and dishwasher sheets, we really appreciate you!

Noté 5 sur 5 étoiles

The customer service is outstanding

The customer service is outstanding. I love their products and would recommend them to everyone

13 avril 2026
Avis spontané
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Réponse de Lucent Globe

Your recommendation means a lot to us, and we truly appreciate your support!

Noté 1 sur 5 étoiles

Product was so heavily scented

Product was so heavily scented. I couldn’t even bring it into my home. Tried to return. I have to ship back at my own cost after paying $32 of duty to bring it into my country as well as paying for it. There is no other option for return other than investing more money. This product is unacceptable and toxic in smell.

12 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating this must be, especially with the additional duty costs and the product not being suitable for you.

This is not the experience we want for our customers, and we truly appreciate you bringing it to our attention. We’d really like the opportunity to make this right for you.

Please reach out to our support team at review@lucentglobe.com with your order details, and we’ll prioritise your case and work with you on a suitable solution.

Noté 5 sur 5 étoiles

Great customer service

Great customer service, particularly from Mel, when my order was delivered to the wrong address.
I contacted Aramex - the delivery service with photos of my front entry (where the parcel was supposed to be delivered) and this did not match the photo of the front door where it was delivered.
I still haven't heard back from Aramex.
I notified Lucent Globe of the failed delivery, and they offered a refund or to resend my order at no cost straight away. Fast efficient service from Mel, quick replies to solve the problem.
Many thanks to Mel.

11 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you so much for your detailed feedback! We're sorry to hear about the delivery issue, but we're really glad Mel was able to step in and resolve things quickly for you.

We pride ourselves on providing fast and supportive service, so it’s wonderful to hear Mel made a positive difference. We’ll be sure to pass along your kind words to her.

Noté 5 sur 5 étoiles

Great products and customer service

Great products and wonderful customer service. I had an issue with one of my spray bottles and Isabel from customer service was able to help me quickly and efficiently.
I use the complete range from kitchen to laundry to floor cleaning and I’m fully sold. Quality cleaning power and low carbon footprint.

10 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying our products across your home and that our customer service team was able to assist you quickly and efficiently.

It’s great to know our commitment to quality and a lower carbon footprint is making a difference for you.

Noté 5 sur 5 étoiles

Great service

I received my parcel quickly after ordering and when notified of a missing item Stella was very prompt and friendly responding and having the item posted out the same day. Great service.

10 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you so much for your kind feedback. We’re so glad everything arrived quickly and that Stella was able to sort the missing item for you right away!

We’ll be sure to pass this on to her. Really appreciate your support!

Noté 5 sur 5 étoiles

Wrong product sent

Wrong product sent. Allowed me to keep and immediately sent correct order. Very responsive

9 avril 2026
Avis spontané
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Réponse de Lucent Globe

Thank you so much for your understanding and kind words. We really appreciate your patience while we fixed that for you!

Mistakes can happen, but we always aim to make things right as quickly as possible. So glad to hear you had a positive experience with our team

Noté 5 sur 5 étoiles

I have just received my first parcel…

I have just received my first parcel from these guys and I cannot wait to have the whole house cleaned with natural and “clean” products. I decided to go with The Everything Bundle and all of their products are full sized and smell so fresh. Their free gifts are such good value also. I had been in contact with Mel, their customer service member in regards to an address issue I had made, and she was second to none with her help!! Cannot recommend this team and their products enough.

10 avril 2026
Avis spontané
Logo de Lucent Globe

Réponse de Lucent Globe

Thank you so much for this amazing feedback. We’re so happy you’re loving the Everything Bundle and that everything arrived safely!

I’ll be sure to pass your kind words on to Mel as well .We truly appreciate your support, and we’d love to work with you on some content if you’re open to it!

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