Just like literally everyone else I’m leaving 2 stars due to redemption “issues.” The wait time is…well it’s a time. It’s stated initially that redemptions can take up to just a few days (don’t want t... Voir plus
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Update: they finally paid!!! After 1 entire month basically ding ding ding all over again I’ll update to 2 stars Deposited I think $20 won $168 I put in my redemption almost 2 weeks ago, debit card... Voir plus
L'entreprise a répondu
Turned my original deposit into $90, played everything through, then bought a $10 package and kept playing. A week later they canceled my withdrawal and closed my account for “stacking.” Never once sa... Voir plus
L'entreprise a répondu
Redemption times are fairly accurate sure customer service is fast and great but their redemptions are fairly slow. I imagine they have one guy doing all the redemptions and he only works one hour a d... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Lucky.me is the leading authority on US Sweepstakes Casinos and online casinos with real money prizes. As a trusted industry leader since 2016, Lucky.me provides gamers with access to detailed information about games they can play online for cash. People go to Lucky.me to share their wins and to check out where other people are winning real money playing games online. Lucky.me's newsletter is where tens of thousands of American gamers go to find out about new sweepstakes casinos, real money casinos, and exclusive casino promotions for free spins and bonus credits.
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Etats-Unis
- lucky.me
2,2
Bas
78 avis
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A répondu à 43 % de ses avis négatifs
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Use another casino
Use another casino. They have this random rule about "stacking" promotions so that they won't pay you out if you are below the $100 threshold and have to buy more GC. If you do buy more GC, they'll take all your money. The support is terrible, and literally any other casino will pay you out more reliably than these folks.
10 décembre 2025
Avis spontané
They forfeited my $100.09 win because I…
UPDATE: I did not bonus stack they are simply lying to not pay me. Once again I have been using sweeps casinos for months and I’m profiting, DO NOT USE THIS SITE. Notice how terrible their reviews are and they continue to steal money. They forfeited my $100.09 win because I "bonus stacked" lol I find that funny considering they allowed me to buy more SC so that’s completely on their site and has nothing to do with me. So many other good sites don’t do things like this, SpinBlitz, Mcluck, HelloMillions all amazing sites that give great deals and allow you to purchase as many bonuses as you want per day if they’re available. I have hit for thousands on those sites and that’s why they make money and run successfully. This site won’t last just all like the other bum sites scamming people, avoid this place like the plague.
28 novembre 2025
Avis spontané
Réponse de Lucky.me
Hi Jeremy,
Thank you for taking the time to share your feedback. We’re sorry to hear you’re feeling frustrated — that’s never the experience we want for any player.
To clarify, bonus stacking is restricted in our Terms & Conditions, and our system flags these cases automatically to ensure fair play and consistency for all users. We understand it can be disappointing, but we do clearly outline these limits before any promotional package is purchased.
That said, we’re always reviewing our promotional structure and appreciate you highlighting how other platforms handle it. Your comments help us refine our own experience as we continue to grow.
If you’d like us to take another look at your specific case, our support team is always happy to help — just reach out and we’ll review everything in detail.
We wish you the best and hope we can create a better experience for you in the future.
— The Lucky.me Team
I had a good time on lucky me
I had a good time on lucky me
Found a couple games that seem to have worked for me so I'm in the +
I wish there was some community tables so everyone can see my win lol
redemption time was ok - 2.5 days
Not the fastest
But did what it said on the tin
25 novembre 2025
Avis spontané
Réponse de Lucky.me
Hi Sam,
Thanks so much for the awesome review — we’re really glad to hear you had a great time on Lucky.me and found a couple games that brought you some good luck!
Love the idea of community tables… letting everyone see your big wins sounds like fun. I’ll make sure to pass that suggestion along to the team.
And thank you for the note on redemption times. We’re always working to make everything faster and smoother, and your feedback helps us improve.
Appreciate you being part of the Lucky.me community. Wishing you even more big wins ahead! 🍀
— The Lucky.me Team
I cashed out $5000 9 business days ago…
I cashed out $5000 9 business days ago and still can’t get an answer about my redemption!
**update**
Finally got paid out and the customer service lady I spoke with was really nice! Not a scam but just a new site trying to get it together!
11 novembre 2025
Avis spontané
Réponse de Lucky.me
Hi Dahlia,
Thank you for taking the time to update your review — we’re really grateful for that. We’re glad to hear your payout was completed and that our support team took good care of you.
We know delays can be frustrating, and we truly appreciate your patience while we continue improving our processes as a growing platform. Feedback like yours helps us focus on the right things so we can deliver faster, smoother redemptions moving forward.
Thanks again for giving us the chance to make it right. We’re always here if you need anything, and we hope your next experience is nothing but seamless. 🍀
— The Lucky.me Team
I havnt recieved my cash out at all but…
I havnt recieved my cash out at all but it says on the lucky me website that's its completed but I havnt recieved anything and I have contacted support and they give me the run around I have screen shots of it all this place is a scam
20 novembre 2025
Avis spontané
Redemption
As of today I submitted a redemption for 1100 one for 2000 and one for 1400 on the 1st and I still have yet to get them in my account. They dont pay they steal your money. This is the worst casino I have ever been to. I literally play hundreds of casinos and I have never seen one take this long I am fully verified been verified and they refuse to send me my money. This is absolutely ridiculous. It has been. Almost 2 weeks. They steal your money don't play here
31 octobre 2025
Avis spontané
Réponse de Lucky.me
We’re really sorry to hear about your frustration — we understand how important fast redemptions are to our players. Please know that we’re always working to process every request as quickly as possible.
All redemptions are handled within the timeframes outlined in our Terms & Conditions, and in some cases, additional gameplay verification checks may be required. These checks are in place to ensure a fair and secure environment for all players.
We’ve reviewed your account and can confirm that one of your redemptions was processed today and is already on its way to you. You’ve been a valued player at Lucky.me for a long time, and we’ve approved and paid out many of your past wins — we have no reason to stop now. We hope this provides some reassurance. The remaining redemptions will be cleared as soon as possible.
Our Live Chat and Support Email are always available if you’d like updates or need further assistance. We truly appreciate your patience and understanding, and we’ll continue working hard to make your Lucky.me experience a great one.
— The Lucky.me Team
Predatory casino with made up “stacking” rule
Turned my original deposit into $90, played everything through, then bought a $10 package and kept playing. A week later they canceled my withdrawal and closed my account for “stacking.” Never once saw or was warned about that rule. Apparently if you buy another package before hitting zero balance, they keep your winnings and refund only deposits. Not sure how anyone’s supposed to redeem unless you hit it big or deposit a large amount. Seems like if I had lost they more than willingly would have taken my money but because I won I was wrongly punished.
26 octobre 2025
Avis spontané
Réponse de Lucky.me
Hi David,
We’re really sorry to hear about your experience — we understand how frustrating that must have felt. Our sweepstakes operates under specific promotional rules to ensure a fair and transparent environment for all players. As outlined in our Sweeps Policy, promotional coins must be used as they’re awarded and can’t be accumulated or “stacked” across multiple purchases.
In this case, our finance team identified stacking activity and, in line with our policy, issued refunds for your purchases. We realize this rule can be confusing, and we’re actively working to communicate our terms and policies more clearly to ensure every player enjoys a fair and fun experience.
Please don’t hesitate to reach out via live chat or support@lucky.me so our team can review your account directly and confirm everything was handled correctly.
Best regards,
The Lucky.me Team
JUST CHECKED OUT A NEW SITE
JUST CHECKED OUT A NEW SITE, AVOID UNLESS YOU LIKE TO LOSE.
12 octobre 2025
Avis spontané
Réponse de Lucky.me
Hi Robert,
We’re sorry to hear you didn’t enjoy your experience. Our games are based entirely on chance, and outcomes can vary from session to session — that’s part of what makes it exciting for many of our players. That said, we always want our users to have a positive experience. If you’d like us to review your gameplay history or share tips on how to make the most of your free play and bonuses, please reach out to our support team via live chat or at support@lucky.me — we’re happy to help.
They have fix there problems with paying out
They have fix there problems with pay out the redemption, I received my first redemption in 4 days.. there support team was the best i have ever dealt with.. don't worry about Lucky me not paying out, they have lots of games faster redemptions and excellent customer service..
4 octobre 2025
Avis spontané
Réponse de Lucky.me
Thank you so much for the 5-star review, Caps! 🌟
We really appreciate you taking the time to share your experience. It’s great to hear that your redemption went smoothly and that our support team made a strong impression — we’ll be sure to share your kind words with them. We’re committed to keeping payouts fast and customer service excellent every step of the way.
Thanks again for being part of the Lucky.me community! 💫
— The Lucky.me Team
Not the worst sweeps casino out there!
Played a little on here. not much as cards have had issues here pretty regularly both for buying and redeeming. Was just banned and will post the ban message here.
"Please be informed that we have reviewed your requested Redemption, and unfortunately noticed a breach of our terms as per:
It is expressly forbidden to stack promotional coins in any way. Coins should be played immediately upon receipt and must be used within 24 hours of receipt. Any player found to be stacking coins to grow their balance will have their account closed and no outstanding redemption requests honored.
Minimum Redemption: 20 Sweepstakes Coins (gift cards, when available) / 100 Sweepstakes Coins (cash). The stacking of promotional coin packages (buying packages whilst already having a sufficient balance with which to play) in order to reach this minimum amount is expressly forbidden, and will result in all activity being void and the account closed with no refunds or redemptions being processed.
Subsequently we went ahead and closed the account, and voided all winnings as outlined in the terms above.
All purchases made will be refunded in full."
Not sure whether a small balance I had not played (one sale life happens) or a returned redemption being added back to balance was the cause. Either way not great taking someone's winnings. I am giving 3 stars since purchases were refunded so this site at least is not a complete scam, but still was stiffed some money as my winnings were more than purchases.
Edit: Upon further reflection situation was handled relatively fairly all things considered, still not a place I would recommend playing on though. Bumped from 3 to 4 stars.
1 octobre 2025
Avis spontané
Réponse de Lucky.me
Hi Elijah,
Thank you for sharing your experience and for recognizing that your purchases were refunded in full — we appreciate your fairness and honesty in your review. 🙏
We completely understand your frustration and truly regret that your experience ended on this note. The “stacking” rule you mentioned is in place to keep gameplay fair and consistent for everyone, but we know that sometimes it can feel confusing or overly strict — especially if the situation wasn’t entirely clear from your side.
Your feedback is valuable, and we’ll be reviewing how we communicate these rules to make them easier to understand. We’re also happy to look into your specific case further if you’d like — please reach out to our support team at support@lucky.me and mention this review so we can take another look.
Thanks again for taking the time to write such a detailed and balanced review.
— The Lucky.me Team
Patience is key
Patience is key! I originally gave this a 1 star due to my redemptions taking 10 business days to be deposited. But after so many back and forths with support, I finally received them! Ive seen alot of comments and reviews about this being a scam, dont play, etc... Not the case. They do payout! Takes a long time but they pay. Support has always been available for me. Still a three star for how long it takes to redeem. If the get faster, I would definitely give it another star!
28 septembre 2025
Avis spontané
Réponse de Lucky.me
Hi Jesse,
Thank you for updating your review and for sharing your honest experience. We’re glad to hear that you received your redemption and that our support team was able to be there for you throughout the process.
We understand your feedback about the wait time, and we’re actively working on improving our redemption speed so that future experiences are smoother and faster. Your patience and trust mean a lot to us, and we hope to earn that extra star from you soon.
Thanks again for playing with us, and for giving us the chance to make things right.
—The Lucky.me Team
This place is a scam y'all
This place is a scam y'all! Stay away stay away!!!
23 septembre 2025
Avis spontané
Réponse de Lucky.me
Hi Phoun,
We’re sorry to hear that you feel this way. We’d like to clarify that your recent win of $141.82 was paid out to you very quickly and without delay. We always aim to provide a safe, fair, and transparent experience for all of our players, and timely payouts are part of that commitment.
If there’s anything specific about your experience that caused concern, please reach out to our support team at support@lucky.me. We’d love the chance to look into it and make sure everything is clear and positive moving forward.
Thank you,
The Lucky.me Team
Still waiting on my redemption and…
Still waiting on my redemption and still says pending. It's only 119 and been awhile since I've started the process. Im fully verified pay me out or review will say a 1 Star review. keetoncak @gmail.com is the email my account is under
23 septembre 2025
Avis spontané
Réponse de Lucky.me
Hi,
Thank you for your message. I’ve confirmed your redemption of $119 has already been processed and paid.
We understand how important it is to receive your winnings quickly, and we truly appreciate your patience. Our team works around the clock to ensure all redemptions are handled as fast as possible. Sometimes, completing the required KYC (Know Your Customer) verification can add a short delay — but it’s there to make sure everything is safe, secure, and accurate for our players.
We’re glad your payout is complete, and if you have any questions at all, our support team at support@lucky.me is here to help.
Warm regards,
The Lucky.me Team
Worst platform ever
Worst platform ever! Verification process takes forever along with redemptions! Lack of response from their finance team and you do not receive any updates regarding redemptions etc. Still waiting for over 16+ days and keep being told to be patient. There is no way to track your redemptions and customer service gets all pissy when you ask about your redemption status. They false advertise to draw you in but does not pay out in a timely matter. Would not recommend!!!! Spend your money elsewhere!
7 septembre 2025
Avis spontané
Réponse de Lucky.me
Hi Hao,
We’re truly sorry to hear about your experience and we appreciate you sharing your concerns. We want to reassure you that all players are guaranteed to be paid in a timely manner. If you are experiencing any issues with your redemption or have questions about the verification process, please don’t hesitate to reach out to our support team at support@lucky.me.
Our team will be happy to review your case, provide updates, and make sure everything is resolved for you as quickly as possible.
Thank you for your patience and for giving us the chance to make things right.
—The Lucky.me Team
I have to update my last review
I have to update my last review . Lucky.me must’ve had issues in the past or they cut off redemption until they made enough money to pay people. Either way they finally paid me. It took 2 weeks so they keep their word and showed that they will pay . Thy need to update thei games and get a bigger variety but they do pay as of yesterday
28 août 2025
Avis spontané
Réponse de Lucky.me
Hi Jacques,
Thanks for your feedback. As mentioned we did have some redemption issues which were entirely out of our control but they're now resolved. We're adding more games this week and always looking to improve to be the #1 place to play!
All the best,
Paul
Lucky.me
I wish I had come here first
I wish I had come here first. August 26th, I logged in, clicked on redeem somehow and started to verify my account. There was no message about a technical problem with their payment processor at that time. BUT AS SOON AS I PAID FOR A PACKAGE, all the sudden there was. I had won over $100 pretty quickly. Hit redeem, and there was the message, of the technical error with their payment processor. Glad I only spent S10 at this place. Hopefully my information is somehow safe!! I do not trust them.
26 août 2025
Avis spontané
Réponse de Lucky.me
Hi Amy,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Thieves big time.
As everyone else said, THEY DON’T PAY. as soon as you redeem they give you this message: DUE TO A TECHNICAL ISSUE WITH OUR PAYMENT PROCESSOR REDEMPTIONS ARE CURRENTLY UNAVAILABLE. PLEASE TRY AGAIN LATER.
What a coincidence all players trying to redeem can’t, but your balance is just gone.
And look how they don’t even bother to answer any review.
23 août 2025
Avis spontané
Réponse de Lucky.me
Hi José,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
I am giving this site a 3 because I…
I am giving this site a 3 because I finally got paid a month later . The slots are good and the payouts are actually decent too. Their customer service team is always available. I think they just have limited access to redemptions. All and all I will play again at some point ! Just taking a break because the waiting kind of stressed me out and I became discouraged to give anymore money to the site . Now I am going to give them the benefit of the doubt because they had a system compromised issue . I just wished they would of been a little more transparent with the steps they were taking to get their system back up and running . But I wanted to leave a review to let anyone reviewing their reviews know that they do pay as long as you meet all their requirements ! My pay out was only around $1200 but it was a good amount to see this morning in my account !!
24 août 2025
Avis spontané
Réponse de Lucky.me
Hi Kyon,
Thanks for your feedback. We have indeed experienced a few issues beyond our control with processing prize redemptions but they're now resolved. Hope to see you back playing with us again some time soon!
Paul
Lucky.me
The only error isn't in the gameplay it's in y'all not wanting to pay out your customers
They keep telling you that there's an error with your gameplay oh don't worry your balance is intact yeah but they cause the air to happen right before you would have been paid for the final spin or shot or whatever you just did so yeah your balance is intact minus what they're robbing you
22 août 2025
Avis spontané
Réponse de Lucky.me
Hello,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
This is the biggest scam social casino…
This is the biggest scam social casino out there. Avoid this site at all costs. They wouldn't let me redeem for 2 weeks and when they finally allowed me to submit a redeem, they denied the request and closed my account. This site is a SCAM.
19 août 2025
Avis spontané
Réponse de Lucky.me
Hi Adam,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
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