Lulu Guinness Avis 

First class service when contacting customer service. Prompt reply, excellent communication. Very we quick to help, courteous and polite. Daniella great communication & Johanna.
Easy to navigate website and lovely quality bags.Good communication when ordering and fast delivery time.

Very speedy delivery as usual, and although on this occasion I decided to return my purchase, the process was very simple. It was easy to track my return. I had a query on my credit and LG customer service team responded immediately and the credit was issued the same day.

I had a slight issue with my purchase and when I contacted the company they dealt with it super fast with absolutely no quibbles. Excellent customer service enabling the ability to purchase with confidence and enjoy their great products. Cannot recommend enough or their agent Danielle who was super efficient.

I find it shocking that we have to pay £7 postage to Northern Ireland, Scotland & Wales - Standard Delivery £7.00 and only £5 in England
If I send something with DPD from Wales the price is the same for England Wales and Scotland

Amazing customer service, Sophie was fantastic

Great handbag too

As a loyal customer of Lulu Guinness i feel really let down by their customer service team and all round ability to acknowledge a clear manufacturing fault with my clutch bag.

They even admitted it wouldn't have happened if i'd picked a different style, so clearly the issue is with that line of clutch and they've taken no interest or responsibility to repair, replace or refund the bag.

They design their bags to break after 1 year and then claim they are out of warranty. There are some much better British designer brand who look after their customers and who's bag don't fault after 1 year.

Note their reply... they've had plenty of opportunity via customer services to offer a 'gesture of goodwill' why wait till now?

I have been buying Lulu Guinness for years I have shoes , bags and purses to name a few . So as a big treat I purchased the full luggage range in February 2020 to travel in late March then the Pandemic hit and all travel was stopped as everyone is aware . I went on a short European trip last month and upon using one of the larger pieces of luggage the handle stopped working so i contacted the customer service department to be told that the 12 month guarantee had expired, so i explained and produced my receipt to explain that they had not been used i was given the name of another company to use who might be able to help me . I emailed back as i was shocked that this is how they would treat their customers. I then got a response to say try WD40 as they haven’t been used they might be stiff !!!!!!! Like i can’t tell the difference between unusable and stiff .
So i am now left very disappointed with a brand i had been loyal to for years and a very expensive unusable suitcase .

Excellent customer service. Ordered my lovely bag June last year and the handle snapped. I contacted Customer Service, within 24 hours received response requesting photo's & order #. I provided this information and within 2 hours received a returns label and confirmation that a replacement bag is heading is on way to me. Could not fault their customer service at all, first class - thank you Danielle.

I have shopped online with Lulu Guinness for many years and have always received excellent customer service . If I have had any enquiries they have been dealt with efficiently and with good grace.

I placed an order but unfortunately I made a mistake with my email address. Having not heard anything I contacted customer service who were very friendly and extremely helpful. The team managed to identify my mistake and contact me with the tracking details for my order. Throughout Customer Services have been outstanding and are a credit to Lulu Guinness. Thank you so much for all of your help in sorting out my mistake.

i have sent back orders twice and reordered slightly different items, all communications with the customer service department have been friendly helpful and personal, genuinely one of the best i’ve dealt with.

I inquired about having the straps on a handbag repaired and found that Lulu does not do repairs on poorly made products.

I experienced some exceptional customer service recently, after ordering the wrong colour I immediately called them up and they corrected it for me instantly.

Bought the cabin case and received an email confirming that but didn't receive any further info about delivery, I contacted them and they replied straight away, will shop again and it's good to know their there to help

I am a big fan of lulu Guinness bags.
For Christmas I did receive an umbrella which has the floaty lips in the handle but I am a little disappointed as it looks like the handle has got too much air in it so the lips do not float around correctly in it.
I haven't even used it yet !
.

Natalie was very efficient in her response to my contact.
One thing I would say would help customers returning an item if the order number was printed on the invoice you receive inside the parcel.

The customer service representative was excellent! She answer all my questions in a reasonable time. The issue ( which is not an issue but would make customers happy) would be that the company have an extra percentage off to shop for other items on the website, since it was a system mistake. Other than that, EXCELLENT work!!!

Excellent customer service, both by phone and by email. They were very attentive to my delivery issue and it's definitely not put me off buying from them again.

I used the live chat to query a refund a week after returning an item. Although I wish I had received a notification that the item was successfully returned (beyond the Royal Mail tracking code), I was very pleased with the support I received from Sophie who was able to process the refund promptly. Great customer service!