Lumivyx Avis 

I was initially pretty upset about the delay in delivery and on top of it, I was given to believe the amount I paid was in Canadian and was shocked when i saw the bill which was much much more and even with the exchange rate, it was much higher hence I called my credit card company and disputed the charges since payment was due much later. They advised me to first write to the company with my complaints and see if the company resolves it and if not they would take action. Fortunately I got a prompt reply from Bobbie apologising for the inconvenience caused and came up with an offer but unfortunately when the product did arrive but from an unknown source locally, the size was too big and not of the quality I expected hence declined it and requested to cancel and refund the amount. To my pleasant surprise I got a prompt reply from Christine advising me that the amount that I paid was being refunded and also advised me not to send the package back and to keep it hence I wrote to them that since I cannot use it, I would donate them to some needy person. I wrote back thanking Christine for her prompt reply and quick action.

It took over a month for me to receive the items I ordered, and then I discovered that the items sent were the wrong size.

I ordered the stay-dry underwear in a Medium. They shipped 5 pair of 6XL. These are completely unusable for me. If they were out of stock in my size they should have refunded my money, not just thrown anything in a box and shipped it.
Their chatbot is non responsive and customer service can’t be reached by phone.
Do not order anything from this company.

This is a scam! Ordered large panties…waited nearly 30 days. They arrived today…size 6x. Are you kidding me? They are cheaply made as well. Don’t buy anything from this company!

Just received this order today. Ordered 12/6. Size ordered was large, all came 6xl. Now in trouble with my wife.

TOTAL SCAM. This site is a scam don't use. You pay for an item and they send you the tracking info from DHL, then never send it to DHL. When you call them out on it, the switch it to 17Track which is another scam.

I placed my order on 11/26. I was told it shipped 11/28. I called back when I didn’t receive it and was told it shipped12/6 and would arrive is 7-9 days I still don’t have my product. Invoice is 216710. Is this a scam?

Representative addressed my concerns and came up with a positive solution.

I reviewed this company a day or so ago and thought I was only getting a 50% refund. After sending a very disappointed and upsetting review, the company gave me a full refund, which I am grateful for. Apparently, I misunderstood their return policy. In my opinion, it should have been very clear & I should have gotten a full refund immediately with no questions asked. It was very early in the 30 day “money back guarantee.”

The product is exactly as described and is worth the price. The delivery was efficient. Thanks for a great set of underwear for incontinence.

My experience is when ever I texted in reference to my order, I always got a response and I loved that

I ordered absorbent underwear for my special needs daughter. Even after requesting tracking info 2 weeks after order, I never received any #. Now 3+ weeks later, the order arrived...pathetic excuse for "absorbent underwear". These are CHEAP, thin, panties. $50 and I could have bought something equivalent at Walmart for $20 or less! Seems returns are worthless - have to pay shipping and question if I'd ever receive a refund. Not a trustworthy merchant at all.

I placed my order. Received an email saying I will get a tracking number as soon as it ships. I received an email 2 days later saying the "Your order has shipped, but there seems the tracking number has been lost" and "this happens from time to time". Then I received an email saying my order was delivered, I go to check and NOTHING was there. I attempted their pointless customer support and days later I am yet to hear back from them.

The customer service is top notch. Even though our landlord wasn’t willing to adapt to my new shower heads, customer service worked with me for a quick reasonable resolution. Very positive experience!

I ordered 2 shaver by mistake. I tried to email and they didn’t respond as quickly as I wanted. I canceled my order, They quickly responded and fixed everything. They charged me for 1 and are sending 2.Truely decent company.

I purchased LumiSylk Pro - Facial Epilator. It didn't work at all. Requested a video or advice, thinking maybe I was missing something. Only response I got was an offer of a 50% refund. So I'm out a lot of money & I just have to send it to a landfill. Reading other reviews now I feel like a fool for spending $85 when a friend's epilator cost $30 and works beautifully.

Bought the lumivyx IPL and used it regularly for maybe a month before it stopped working. I contacted the company and received a replacement which I didn't try out for a while. When I finally started using it, after 2-3 uses the new one stopped working too. As I waited about 2 months before trying the replacement, the warranty is up and the company can't/won't help. Seems to be a repeating problem with the IPL as both had the exact same issue, suggesting this may be a defunct product.

My husband had some problems with the head shaver. I contacted customer service by email and they responded the next day offering a 50% refund for the product so I accepted. Authur of
Lumivyx did refund my husband and
we are happy with Lumivyx customer
service.

I've been using my lumivyx for almost a year and have been using it maybe twice a week now. It does nothing! Absolutely nothing. A scam

I bought two razors, which were immediately billed to my credit card. I did not receive any confirmation information. They have not arrived as they were supposed to. And I’m finding it almost impossible to contact anybody about it because I don’t have the confirmation number which was never sent. I was very little I could do because I have no information other than the payment on my credit card.