LUV LUX LONDON Avis 22

Réponse de LUV LUX LONDON

Il y a 14 heures

Dear Lily,

Thank you so much for your wonderful review and for choosing LUV LUX LONDON for your Gucci Marmont Medium.

We are delighted to hear that you were pleased with both the condition of your bag and the value it offered. Finding exceptional pre-loved luxury pieces at the right price is at the heart of what we strive to provide, so it is especially rewarding to know that your Gucci was the best find for you in London.

We are also pleased that the Legit authentication certificate gave you additional confidence in your purchase. Authenticity, transparency and trust are extremely important to us, and we are committed to ensuring every client can shop with complete peace of mind.

Thank you once again for your kind words and support. We hope you enjoy your beautiful Gucci bag for many years to come. As with all purchases from LUV LUX LONDON, your bag is covered by our 28-day return policy and lifetime aftercare support. Should your bag ever require advice, care, restoration or repairs in the future, our team will always be happy to assist.

We very much look forward to welcoming you back when you are ready for your next special piece.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 14 heures

Dear Shola,

Thank you for taking the time to share your experience with LUV LUX LONDON.

We are delighted to hear that you were pleased with your Chanel Black Jumbo and with the service you received from our team. Congratulations on securing one of the best-value Chanel Jumbo bags available in London at the time. Helping our clients find their dream luxury pieces at exceptional value is one of the core principles behind everything we do.

Providing outstanding customer service alongside carefully sourced authentic luxury handbags is at the heart of our business, and we are thrilled that your experience reflected this.

We hope you enjoy your beautiful Chanel for many years to come. As with all purchases from LUV LUX LONDON, your bag is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance, our team will always be happy to help.

Thank you once again for your trust and support. We look forward to welcoming you back when you are ready for your next dream bag.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 14 heures

Dear DeluluMango,

Thank you so much for your thoughtful review and for choosing LUV LUX LONDON.

It was a pleasure welcoming you to our Bond Street boutique, and we are absolutely delighted to hear that you were happy with both your purchase and your overall experience with us. Your beautiful Dior Lady Mini in Cherry Red is one of our most sought-after pieces, and we are thrilled that it has found such a wonderful new home.

Congratulations on securing an almost-new Dior Lady Mini at less than half of the original retail price. Helping our clients discover exceptional luxury handbags at outstanding value is one of the core principles behind everything we do, and it is incredibly rewarding to know that you felt confident and supported throughout the process.

Thank you also for highlighting the importance of authenticity and buying locally. We believe that transparency, trust and personalised service are just as important as the handbags themselves, and we are delighted that this was reflected in your experience.

We hope you enjoy your beautiful Dior for many years to come. As with all purchases from LUV LUX LONDON, your bag is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance in the future, our team will always be happy to help.

Thank you once again for your trust and recommendation. We look forward to welcoming you back to our Bond Street boutique when you are ready for your next dream piece.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 14 heures

Dear Ishika,

Thank you so much for your wonderful review and for taking the time to share your experience with LUV LUX LONDON.

It was an absolute pleasure welcoming you to our Bond Street boutique and helping you find your beautiful Dior Lady Medium Burgundy Red Patent Leather. We are delighted that you enjoyed your visit, and Jie was especially touched by your kind words. Providing a warm, personal and knowledgeable service is something our team takes great pride in, so your feedback truly means a lot to us.

Thank you also for trusting us and accompanying us to Selfridges for an additional independent authentication. We completely understand the importance of confidence when purchasing a luxury handbag, and we were pleased that the bag was independently verified as 100% authentic, giving you complete peace of mind.

Congratulations on securing such a beautiful Lady Dior at an exceptional price of just £999. Helping our clients discover authentic luxury pieces in outstanding condition at exceptional value is one of the core principles behind everything we do.

We hope you enjoy your Lady Dior for many years to come. As with all purchases from LUV LUX LONDON, your bag is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance in the future, our team will always be happy to help.

Thank you once again for your trust, support and recommendation. We look forward to welcoming you back to our Bond Street boutique when you are ready for your next special piece.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 14 heures

Dear Connie,

Thank you so much for taking the time to leave us a review.

We are delighted to hear that you were pleased with both the condition of your bag and the service you received from our team. We take great pride in carefully selecting luxury pieces that meet our quality standards, and it is always rewarding to know that the item exceeded expectations and arrived exactly as described.

We hope you enjoy your beautiful bag for many years to come. As with all purchases from LUV LUX LONDON, your item is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance, our team will always be happy to help.

Thank you once again for your trust and support. We look forward to welcoming you back in the future.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Angeline,

Thank you so much for your incredibly thoughtful and generous review.

Of all the feedback we receive, it is reviews like yours that truly mean the most to our team. We put a great deal of care, time and passion into helping our clients find the right bag, and knowing that those efforts were recognised and appreciated is incredibly rewarding for us.

It was an absolute pleasure helping you find the Chanel Classic Flap Medium to complete your collection. We understand how important it is to make the right choice when investing in a special piece, which is why we were delighted to arrange a video viewing and welcome you to our Mayfair boutique so you could compare sizes and make your decision with complete confidence.

Thank you for highlighting our authenticity standards, customer service and return policy. Trust, transparency and long-term relationships with our clients are the foundations of LUV LUX LONDON, and we are delighted that this was reflected throughout your experience.

Jie was especially touched by your kind words and sends her sincere thanks. Clients like you make what we do so enjoyable, and it was genuinely a pleasure getting to know you throughout the process.

We also feel incredibly fortunate to have clients like you who not only appreciate beautiful luxury pieces, but also understand the care, honesty and dedication that go into helping each client find the right one. Knowing that our efforts were recognised and appreciated makes everything we do worthwhile.

We hope you enjoy your beautiful Chanel for many years to come. As always, your bag is covered by our 28-day return policy and lifetime aftercare support, and our team will always be here should you ever need advice, care, restoration or repair assistance.

Thank you once again for your trust, kindness and recommendation. We look forward to welcoming you back to LUV LUX LONDON and helping you find the next special addition to your collection.

Warmest regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Gieniake,

Thank you so much for your kind review.

We are truly honoured that you chose LUV LUX LONDON for your very first designer handbag purchase. Buying your first luxury bag is a special milestone, and we are delighted to have been part of that journey with you.

Creating a warm, welcoming and pressure-free environment where our clients can take their time, ask questions and make informed decisions is something we care deeply about. It means a great deal to us to know that you felt comfortable, well advised and happy with your purchase.

We hope your first designer bag brings you many years of enjoyment and wonderful memories. As with all purchases from LUV LUX LONDON, your bag is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance, our team will always be happy to help.

Thank you once again for your trust and support. We hope this is the first of many beautiful additions to your collection, and we look forward to welcoming you back in the future.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Lucy,

Thank you so much for your kind review and, more importantly, for your continued trust and support over the years.

As one of our valued returning clients, your recommendation means a great deal to us. There is no greater compliment than a customer choosing to come back to us time and time again, and we are truly grateful to have been part of your luxury handbag journey.

We are delighted that you continue to appreciate our commitment to offering authentic luxury bags at exceptional value. Helping our clients discover beautiful pieces below market prices while maintaining the highest standards of authenticity and service has always been at the heart of LUV LUX LONDON.

Thank you for being part of our journey and for supporting our small business. Clients like you have played an important role in helping us grow, and we never take that trust for granted.

As always, every purchase is covered by our 28-day return policy and lifetime aftercare support. Should you ever need advice, care, restoration or repair assistance, our team will always be happy to help.

Thank you once again, Lucy. We look forward to helping you find your next special piece very soon.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Mrave,

Thank you for your feedback. We sincerely apologise for the delay you experienced with this order.

The order was subsequently cancelled and a full refund was issued. We regret that we were unable to fulfil your purchase on this occasion and wish you all the best.

Kind regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Sharon,

Thank you so much for your wonderful review and, more importantly, for the trust, friendship and support you have shown us throughout the years.

We still remember when you were searching for your very first Chanel Classic Flap Jumbo in Black Caviar Leather with Gold Hardware and happened to discover us online. Looking back now, it feels like a wonderful coincidence that brought us together, because since that very first purchase, you have remained such an important part of the LUV LUX LONDON journey.

Over the years, it has been a genuine pleasure getting to know you and accompanying you on your collecting journey. We have watched your collection evolve from timeless Chanel classics into increasingly rare, special and highly collectible pieces, and it has been incredibly rewarding to share that journey with you.

In many ways, you have witnessed our growth just as much as we have witnessed yours as a collector. From the early days of our business to where we are today, your continued trust and support have meant more than you could possibly know. Clients like you are the reason we continue striving to improve and grow every year.

What we appreciate most is the relationship we have built along the way. We have always enjoyed our conversations, your passion for luxury handbags, and the confidence you place in us whenever you are considering your next purchase. Knowing that you trust our advice and expertise is something we never take for granted.

Thank you also for recommending us to friends and family over the years. There is no greater compliment than a client returning time and time again and introducing others to a business they believe in.

We hope you continue to enjoy every piece in your collection for many years to come. As always, every purchase from LUV LUX LONDON is covered by our 28-day return policy and lifetime aftercare support. Whether you ever need advice, care, restoration or repair assistance, we will always be here to help.

Most of all, thank you for being part of our story. We genuinely look forward to the day we can welcome you in person and continue this journey together for many years to come.

With our warmest thanks and appreciation,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Rebekah,

Thank you so much for your lovely review.

We are delighted to hear that you love your bag and that you had a positive experience with our team. We believe that clear communication, honest advice and excellent customer service are just as important as the handbags themselves, so it means a great deal to us to know that this was reflected in your experience.

Thank you for placing your trust in LUV LUX LONDON. As with all purchases from us, your bag is covered by our 28-day return policy and lifetime aftercare support. Should you ever need advice, care, restoration or repair assistance, our team will always be happy to help.

We are especially pleased to hear that you would purchase from us again, and we look forward to helping you find your next special piece in the future.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Zininzi,

Thank you so much for your kind review and for your support over the years.

We truly appreciate your trust and are grateful to have had you as one of our early clients as we have grown from our first London office to our Bond Street boutique today. We are especially pleased that we were able to help you add a beautiful Gucci Marmont Python Leather Bag to your luxury exotic leather collection at an exceptional value of just £580.

We look forward to welcoming you back again in the future.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Sharon,

Thank you so much for your kind review and for choosing LUV LUX LONDON.

It was a pleasure welcoming you to our office and helping you find your beautiful Chanel Classic Flap Jumbo in Black Lambskin with Gold Hardware. We are delighted to hear that you were happy with both your bag and the service you received from our team.

We still remember this special purchase, especially knowing that it was a Christmas gift to yourself. The Chanel Jumbo remains one of the most iconic and collectible handbags ever created, and we are so pleased that we were able to help you secure such a timeless piece at an exceptional value for the market at the time.

Helping our clients find authentic luxury handbags in outstanding condition while providing honest advice and personalised service has always been at the heart of what we do, and we are grateful that you trusted us with such an important purchase.

We hope you continue to enjoy your beautiful Chanel for many years to come. As always, every purchase from LUV LUX LONDON is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance, our team will always be happy to help.

Thank you once again for your trust and support. We look forward to welcoming you back in the future.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Actualisé il y a 13 heures

Dear Nana,

Thank you for your feedback.

All items sold by LUV LUX LONDON are authenticated through a two-stage verification process by our experienced in-house specialists. Independent third-party authentication certificates are also available upon request. Every item we sell is covered by our Triple Compensation Authenticity Guarantee, and we have never had a case where an item was confirmed to be counterfeit.

As no authentication result has been provided in your review, we would be happy to review any independent authentication findings should you obtain one. If you have any concerns regarding a specific item, you are welcome to visit our London office with the item and supporting documentation. We would be pleased to assist you and, if required, accompany you to an independent authentication service for further verification.

Kind regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 13 heures

Dear Mala,

Thank you so much for your lovely review and for choosing LUV LUX LONDON.

We are delighted to hear that you had such a positive experience and that you were pleased with the condition of your bag. Finding beautiful pre-loved luxury pieces that look and feel as close to new as possible is something we are incredibly passionate about, so your kind words mean a great deal to us.

Providing a warm, welcoming and personal experience for our clients has always been at the heart of what we do, and we are so pleased that this was reflected in your visit.

We hope you enjoy your beautiful bag for many years to come. As with all purchases from LUV LUX LONDON, your item is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance, our team will always be happy to help.

Thank you once again for your trust and support. We are looking forward to seeing you again soon and helping you find your next special piece.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 10 heures

Dear Gee,

Thank you so much for your wonderful review and for your continued support over the years.

As one of our earliest clients, you have been part of the LUV LUX LONDON journey from the very beginning, and we are truly grateful that you have witnessed our growth over the years. Clients like you have played such an important role in helping us become the business we are today.

Thank you for your kind words about the quality of our handbags and our customer service. We are delighted to know that you continue to enjoy our carefully selected luxury pieces, and hearing that you have recommended LUV LUX LONDON to your family and friends is one of the greatest compliments we could ever receive.

We hope you continue to enjoy every piece in your collection. As always, every purchase from LUV LUX LONDON is covered by our 28-day return policy and lifetime aftercare support. Should you ever need advice, care, restoration or repair assistance, our team will always be delighted to help.

Thank you once again for your trust, loyalty and recommendation. We cannot wait to welcome you back and help you find your next beautiful handbag.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 10 heures

Dear Sarah,

Thank you so much for your wonderful review and for choosing LUV LUX LONDON.

We are delighted to hear that you were happy with your beautiful pre-loved handbag and that our authentication process gave you complete confidence in your purchase. Providing authentic luxury handbags in exceptional condition has always been at the heart of everything we do.

We would also like to sincerely thank you for recognising that LUV LUX LONDON specialises exclusively in pre-owned luxury handbags. Your thoughtful words and recommendation mean a great deal to us, especially as they help other customers better understand who we are and what we stand for.

As with every purchase from LUV LUX LONDON, your handbag is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance, our team will always be delighted to help.

Thank you once again for your trust and support. We look forward to welcoming you back in the future.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Il y a 10 heures

Dear Amoldeep,

Thank you so much for your kind review and for choosing LUV LUX LONDON.

We are delighted to hear that you were happy with your purchase and that your experience with our customer service, fast delivery and the condition of your item met your expectations. Ensuring every handbag arrives exactly as described is something we take great pride in.

We hope you enjoy your beautiful purchase for many years to come. As with all purchases from LUV LUX LONDON, your item is covered by our 28-day return policy and lifetime aftercare support. Should you ever require advice, care, restoration or repair assistance, our team will always be happy to help.

Thank you once again for your trust and support. We look forward to welcoming you back when you are ready for your next special piece.

Warm regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Actualisé il y a 10 heures

Dear Xa Ha,

Thank you for your feedback.

We are unable to identify the purchase described in your review. LUV LUX LONDON has always specialised exclusively in pre-owned luxury handbags and has never sold shirts, clothing or other textile products.

Over the years, we have occasionally been contacted by customers who had confused our business with another retailer using a similar name, and we believe this may be the case here.

Kind regards,

The LUV LUX LONDON Team

Réponse de LUV LUX LONDON

Actualisé il y a 10 heures

Dear Customer,

Thank you for your feedback.

We are unable to identify the purchase described in your review. LUV LUX LONDON has always specialised exclusively in pre-owned luxury handbags and has never sold shirts, clothing or other textile products.

If you believe this review relates to a purchase from LUV LUX LONDON, please feel free to contact us directly with your order details and we will be happy to investigate and assist you.

Kind regards,

The LUV LUX LONDON Team