Just a note to thank Karin, Natalia & Ingrid for all their help with our Holiday booking for June 2020. We had booked Union Lido with LuxCamp for late June. When it became apparent that the holiday co... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The campsite had excellent facilities, indoor and outdoor pools of a high standard and a range of excellent provision for enjoying the river next to the camp. The site had a good bar and some restaur... Voir plus
I usually book directly with hotels, campsites etc but left it a bit late and found my options diminishing. Once we decided on a campsite for this Summer I realised I'd have to use a company. The proc... Voir plus
L'entreprise a répondu
I found the booking process was very straightforward. All details I could have needed where provided on screen which was great as I'm a bit of a stickler for details! They also provided us with a todd... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At lux-camp.ie you can choose from a large range of accommodations. From luxurious mobile homes to lodge tents at more than 1000 of Europe’s finest campsites. With LuxCamp you can experience luxury camping in Languedoc or camping in a mobile home at Lake Garda – we have all the best camping destinations throughout all of Europe. Book the perfect family holiday online at lux-camp.ie today.
Coordonnées de contact
Bijster 13, 4817 HZ, BREDA, Pays-Bas
- 01 4378555
- info@lux-camp.ie
- lux-camp.ie
4,5
Excellent
244 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lux Camping are a fantastic company to…
Lux Camping are a fantastic company to deal with. Great advice and customer support. Would highly recommend 5 STARS
22 octobre 2021
Réponse de LuxCamp
Dear Clohessy family, thank you for your positive words. We are really happy with this. Kind regards, Karin Team Luxcamp
Réponse de LuxCamp
Dear Ronaghan family, thank you for your review and feedback. Great to read that you apreciate our service. Kind regards, Team LuxCamp Colinda
Very easy site to work with with a…
Very easy site to work with with a great selection. very happy
16 octobre 2021
Réponse de LuxCamp
Dear Adrian, thank you very much for your 5-star review. Kind regards, Karin Team Luxcamp
Super helpful in moving booking because…
Super helpful in moving booking because of Covid- I look forward to our holiday next year
6 octobre 2021
Réponse de LuxCamp
Dear Daly, thank you for your 5-star review! We are very happy to hear that you have moved your holidays to 2022 because of Covid. Kind regards, Karin Team Luxcamp
Excellent service
5 octobre 2021
Réponse de LuxCamp
Dear Pat, Thank you for your review and compliment. Kind regards, Team LuxCamp Colinda
Réponse de LuxCamp
Dear Susanne, Thank you very much for your review. Great to read that you apreciate our service. Kind regards, Team LuxCamp Colinda
We booked with Lux camp pre covid and…
We booked with Lux camp pre covid and the holiday was cancelled . Although communication was reduced with Lux camp they couldn’t have been more understanding and helpful and we received a full refund after 6 months . When we decided to book a campsite again for 2022 we had no hesitation in booking with them again .
30 septembre 2021
Réponse de LuxCamp
Dear Revvie, thank you for your review. We apreciate your kind words and positive feedback. Great that you have something to look forward to in 2022. Kind regards, Team LuxCamp Colinda
Had to change booking twice
Had to change booking twice, it was very easy to do this, customer service both times was excellent. Very quick response to queries.
11 janvier 2021
Réponse de LuxCamp
Dear Elaine, thank your for your positive review. Iam glad to hear that you are so happy with our customer services. We always try to help our clients in the best and fastest way. I hope we all can enjoy our holidays this year. Kind regards, Karin Luxcamp
Excellent company to deal with first…
Excellent company to deal with first time using them,
23 novembre 2020
Réponse de LuxCamp
Dear Emma, thank you very much for your 5-star review. Iam very glad to hear taht you are happy with our service. Kind regards, Team Luxcamp Karin
great
great easy to use wasn't sure if my query was answered, I checked in a few days and all was sorted.
9 novembre 2020
Réponse de LuxCamp
Dear Dunne family, thank you for your positive review! Nice to hear that you are happy with the way we have handled your booking. Kind regards, Karin Team Luxcamp
Booked a Family Holiday with Lux-Camp…
Booked a Family Holiday with Lux-Camp back in 2017.
3 weeks before we were due to travel i contacted LUX Camp to explain that my Son was diagnosed with a Tumour and we would have to Cancel Holiday.
I was looking for a Refund but Lux Camp refused.
My son fought Stage 4 cancer and thankfully is in good health again.
Iam sure Lux Camp filled our slot with another Family in 24 hours thus getting double the Value for the mobile home.
Martin Hanlon (Ireland)
28 septembre 2020
Avis spontané
Réponse de LuxCamp
Dear Colette, thank you for your review. As from 2018 Luxcamp is in hand from another company "Campingvision"and also new teams. Iam sorry for the bad experience but I hope one day you will come back to us to enjoy a loveley holiday. Kind regards, Karin Team Luxcamp
We didn't have any problems with rebook…
We didn't have any problems with rebook our trip because Covid 19. Too this moment everything ok
14 septembre 2020
Avis spontané
Réponse de LuxCamp
Dear Krzystof, Thank you very much for the positive review. Nice to hear that you have rebooked your holiday. Kind regards, Karin Team Luxcamp
Excellent service with Excellent…
Excellent service with Excellent accommodation.
14 septembre 2020
Avis spontané
Réponse de LuxCamp
Dear Jimmy, thank you for your positive review. Nice to hear that you are happy with our service and accommodations. Kind regards, Karin Team Luxcamp
Trying their best in a difficult environment
The current pandemic is really difficult for business and for families, everyone is just trying to navigate through as best they can. That said, any query or interaction i have had with LuxCamp about my booking and cancelling it has always been answered really quickly, fairly and with empathy. It may be by email, but that's no different to any other company i have dealt with lately. For that reason, i will rebook with the company next year. Thanks for trying to best your support clients through what is an unprecedented time for everyone
19 août 2020
Avis spontané
Réponse de LuxCamp
Dear Erin, thank you for your positive review! We are really glad that you are so happy to rebook for 2021. Have a nice evening. Kind regards, Karin Team Luxcamp
I am so stressed!!!!
I am so stressed!!!!! We have booked and paid for our holiday and have been trying to contact the company for 2 weeks now with no reply. We are due to go away in 6 days and I need to speak to someone!!! There is no way to contact other than email to which gets ignored. Do NOT book with Lux Camp!! Service is appalling. If anyone from the company reads this please get in contact before we get our solicitors involved!!!!
7 août 2020
Avis spontané
No Response
Still absolutely NO response. I want to know where I stand with regards to a possible quarantine and my cancellation insurance. Do not book a holiday with this company !
6 août 2020
Avis spontané
No phone number??!!!!
My husband has cancer and is going through a rough few weeks. We want to postpone our holiday in the hope that he will feel better in a few weeks but there is no phone number to speak to them & email reply says they will get back in 7 days - by which date the holiday would almost be open!
6 août 2020
Avis spontané
Cancelled holiday without warning
LuxCamp put us in a precarious position ahead of our upcoming holiday to France. We were booked into Prairies de le Mer on August 8 (2020), which they cancelled a day before our last instalment was due to be paid. We're now less than a couple of weeks away, transportation is booked and there's no way of getting hold of them. Bizarre decision, poor customer service and a very upsetting time caused.
18 juillet 2020
Avis spontané
Réponse de LuxCamp
Dear Hopkins family, thank you for your review, but there's no need to worry! Your booking has not been cancelled, but our email crossed your payment. You have received your voucher yesterday in your mail box. Apologies for the confusion, but we wish you a fantastic holiday on the Cote d'Azur!
Kind regards, Ingrid/Team LuxCamp
Union Lido Holiday June 2020
Just a note to thank Karin, Natalia & Ingrid for all their help with our Holiday booking for June 2020. We had booked Union Lido with LuxCamp for late June. When it became apparent that the holiday couldn't happen (Flights Cancelled, Government warning on non essential travel) LuxCamp were very helpful and accommodating in letting us move our booking to 2021. This has been a big help and taken away a lot of worry. We now can hopefully look forward to a holiday next year. LuxCamp have been very good to deal with. Paraic
15 juillet 2020
Avis spontané
Réponse de LuxCamp
Dear Paraic,
Thank you for kind review.
I will pass on your compliments to my colleagues Karin and Natalia and we all hope 2021 will be a better year! Kind regards, Ingrid/Team LuxCamp
confirmation/ invoice
I have two holidays booked with you
One I have a confirmation/invoice email and the other I booked yesterday and don't yet have a Confirmation/ invoice email
The travel code is *********
Hope you can help
Any information you need let me know
Update.. I've got the confirmation/ email now and looking forward to our two family holidays through your company
9 juillet 2020
Avis spontané
Réponse de LuxCamp
Dear MIchael, thank you for your review. As I can see you have received the invoice of the new booking this morning. If you have any further questions please do not hesitate to contact us. Kind regards, Karin Team Luxcamp
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.