Luxe Mattresses & Beds UK Avis 

The experience from start to finish was excellent. The mattress was as described, excellent quality, very comfortable.

Great mattress quality and exceeded our expectations. Amazing customer service. Fast delivery as well. Highly recommended

The mattress is excellent; it’s exactly what I ever wanted, firm but not too hard. I am very pleased with the order. I was really reluctant to purchase such a big item online without even trying it but I read all the reviews and decided to give a go. I am thrilled with the decision I have made.

The mattress is perfect for me and my partner needs. The engineering put to produce the mattress magnificently solved my back pain from the first day I started sleeping on the mattress till now has changed my peaceful sleep to pleasurable sleep

TERRIBLE SERVICE - AVOID
I was not given any updates for my mattress being delivered then I was contacted while I was away for the weekend advising the mattress would be left at my front door all weekend! After three phone calls it was agreed that we could arrange for another date. After one week I heard nothing and was informed that my mattress had been delivered so I had to go through the whole process again and advise it had not. Finally we arranged delivery, it is not the mattress I ordered! I have emailed four times, called twice and tried live chat, only to be ignored by all channels. So now I have the wrong mattress and nobody will speak or acknowledge me.

Good quality mattress, great customer service

Ahmer delivered my mattress today and was amazing to work with it. Got it up the stairs and set up perfect. I couldn't be more pleased!

Superb mattress, delivered with no issues.

Top quality. The delivery was swift

my friend and I both bought mattresses from this company, making 2 separate orders. not only did they mix up the 2 orders, and get one of the mattresses completely wrong, they didn't communicate with the delivery company that we had paid for room of choice delivery so we had to drag 2 mattresses up to the 1st floor.

trying to exchange the incorrect mattress was another whole ordeal. i had to keep contacting them for information on whether the exchange had been processed and when i would receive my mattress. i spent 4 days over 2 weeks waiting at home for a mattress that wasn't actually on the way with no actual information.

the agent i spoke to, roman, promised delivery on saturday 22nd and nothing arrived. when i raised the complaint on monday, i was told at 7pm that the delivery was scheduled the next day, which left me no opportunity to find someone to be in the house to receive it. when i asked for it to be any day from thursday onwards (which is when i could get someone to be there) i was told that i was being an inconvenience and how i would be charged for requesting a specific day. I DID NOT REQUEST A SPECIFIC DAY! i felt so uncomfortable after the whole conversation. he told me that he did his best and that since i wasn't being compliant, i would need to email the manager myself to get the mattress delivered (which he then revoked and stated the mattress would be delivered on saturday 29th). i had to chase the time frame multiples times throughout the day on friday and was told it would arrive between 8am and 12 noon. which it didn't.

when i called luxe, i was told they were struggling to get in contact with the delivery driver and then called back to say the van broke down (this was 5pm).. after many calls to ask where they were, i kept being given excuses of "the van is too tall for rotherhithe tunnel, we're not from the area" .. it arrived at 10pm with calls throughout the day promising "we'll be there in 20 minutes". yet again, no communication between luxe and the delivery company which is why i had to keep written evidence regarding delivery and collection from the room of choice.

to make matters worse, the new mattress was also not the right order! terrible experience, i'd rather take my losses and buy another mattress from elsewhere, i'd never recommend this company to anyone. unbelievably unprofessional, so rude, so incompetent.

Bought this mattress after having purchased a Tempur mattress for over £1600. The Tempur was awful. Luxe have given me exactly what I wanted - a firm, memory foam mattress where you don't sink into the middle and feels soft.
Very happy with customer service, communication and short delivery time (five days). Delivery man was very polite.

I ordered a mattress and old mattress removal in which the website claimed next day delivery, after 3-4 days I contacted Luxe as I had heard nothing since the automated message confirming my order. At this point they said that they don’t deliver to offshore islands and would have to send via a local courier, this was not communicated to me even though Luxe had an email address and mobile phone number so they could have emailed, text, called or sent a message via their website messaging.
It was 10 days after ordering that a local company finally contacted me about delivery, I asked them about the mattress removal and they don’t provide that service. So I had to contact Luxe via the website messaging again. At this point they did offer a partial refund due to the difficulties we have had. Customer service are great if you contact them, they are reactive not proactive, I don’t believe I would have received any communication throughout this process if I had not contacted them. The product itself (Tencel 1000 mattress) was perfect, arrived in good order and the mattress is very comfortable.

Ordered a new mattress from Luxe as I wanted to buy something that was British made. As part of the order I wanted my old mattress taken away and the new mattress put upstairs in my bedroom. For these extras I had to pay more. The problem I have is the poor communication with this company. I received an email on 17th August at 7.30pm to say my item would be delivered between 7-8am the following day. There was also a list of instructions about the removal of my old mattress. I was to take my king size mattress down the stairs for collection and it MUST be in a plastic mattress bag! This had not been mentioned anywhere in any correspondence or on their website. Where did they think I would get said item at 7.30pm and how the hell would I manage to put the bed in it? When the couriers called to say what time they would finally be arriving, I had several timescales given, I told them the issue with the plastic cover and they said we can’t take it then. I told them not to bother delivering the mattress and I’d get a refund but he said we could work something out. On arrival there were two couriers but one stayed by the van whilst the other one took one end of the mattress. I said you had better get you mate to help you as it’s really heavy and I’m not helping you as I got it downstairs. They didn’t appear to know that I had paid for the mattress to be taken upstairs either so neither were very happy. I did try calling the company but there was no answer so I sent an email requesting a call. The email response came back as, currently closed office hours 9-6 which seemed strange as the email was sent at 9.06am. Probably working from home and still having their breakfast.

Excellent delivery, Ahmer provided great service on his own.

I had a very positive experience with Lux Mattresses, especially thanks to Roman, who was consistently helpful, and easy to communicate with. He always called me back when I couldn't reach him, and replied promptly to my WhatsApp messages and questions. I'm very happy with the mattress itself. I chose the extra firm option and it's fantastic. My backache has disappeared. The only disappointment was the delivery service. They first went to the wrong house, and when they came, they seemed annoyed as if it were my mistake (Roman gave them my correct address). They were supposed to take the old mattress first, but they left the new one in the hall and then removed the old one. I also don't agree with the extra fee just to bring the mattress inside. I live on the ground floor, so it wasn't difficult, but his attitude was unfriendly. The mattress itself is excellent, though I did notice a small stitching defect with a loose thread where some of the stitching appears to have come undone. That doesn't affect my overall satisfaction, but it's something they might want to improve. Overall, I'd highly recommend Lux Mattresses & Beds because of the excellent product and Roman's very good customer service. He made my buying experience easy, reassuring, and fast. I hope the company improves its delivery service to match the same standard.

Mohamed did a splendid job delivering my mattress. They took it upstairs for me. Thank you

I ordered majestic 9000, I have been trying to find the hard mattress for years to be honest I tried from dreams, bensons but this one is really good quality and that’s the most hard mattress I ever found it uk.

Mattress quality is amazing and staff was really professional.

Hard and light mattress. No sinking. The customer service is second to none. Mr Roman is awesome and very helpful. Really happy with my purchase and highly recommend it to everyone looking for a mattress