Vendu par Luxury Cottages
Les informations sur cette page sont basées uniquement sur les avis produits écrits par des clients de Luxury Cottages via Trustpilot.
A most enjoyable and quiet stay. It is a private location with only the other lodge on the opposite side of the gate. I think all the other guests/residents use a different entrance at the other side of the estate, where their accommodation is, as we only saw one other car use that entrance all weekend. It was perfect for us and definitely recommend.
We stayed here 5 years ago and it was amazing. So we returned for my partner’s birthday. Unfortunately it left us disappointed. The cleaners left dead on 4pm so we were waiting outside for them to finish. So floors were still wet when we went inside. The hamper was nowhere near as good as last time and no milk in the fridge for hot drinks. Cobwebs and spiders everywhere and the windows were dirty. Everywhere needs a refresh on the paintwork. Cobwebs were all inside the sauna which put me off using it. The hot tub was really nice. For what we paid per night I just don’t think it was worth it.
Réponse de Luxury Cottages
Hi Anna,
We are very grateful for your honesty regarding the condition and cleanliness of the property during your visit. Since your stay, the estate has come under new ownership and have made significant improvements to bring the standards of our properties in line with the exceptional setting and service.
This includes comprehensive refurbishments and much more rigorous quality checks to ensure a far better experience for our guests.
We hope you’ll consider returning in the future to see the difference, we’d love the opportunity to welcome you back.
Kind regards,
Guest Services
Absolutely stunning location and property.
Needs a bit of TLC. Stayed in a lot of beautiful places in UK and I won’t be returning to this one. Beautiful surroundings just a shame about cleanliness of outside at the hot tub it’s just not inviting.
Réponse de Luxury Cottages
Hi Liz,
Thank you for your review, I'm sorry that your experience at Albert Lodge wasn't a five star one.
We appreciate all feedback, both positive and negative, as it really helps us maintain the standard of experience that our guests receive.
Your comments have been passed on to the owner to act on and our Guest Services team are always on hand to assist with any issues guests might encounter during their stay.
Kind regards,
Caitlin at Luxury Cottages
The most tranquil and stunning setting for relaxation and recharging.
Unique accommodation in stunning surroundings.
