Luxury Watch Repairs Avis 

Thank you for such a wonderful service.

My watch is now working as it should and was returned safely in a fantastic watch case.

I will definitely be using your service again and recommending you to friends.

Well contacted by said company via Trustpilot wanting more details, duly sent with expectations. How wrong I was to have these, again silence from LWR! Why did I expect anything else!
Tried web chat again and guess what…..NO RESPONSE!!!!!
Best I start legal proceedings

I will never send another watch to them for repair. Had a great experience once, now it's an awful company. They started the repair in early Jan, nearly six months later it's not complete. What's even more worrying is they are not replying to my emails, I'm not sure the company is even in business any more. I would be extremely nervous about sending them an expensive watch at this moment in time.

I have used this company before. The first time they were excellent. The second time they were a bit slow but did a good job. I decided to use them again and sent my omega seamaster to them in November 2025. I received their quote which whilst very high I paid by 26 November. I was told it would take up to 25 weeks.
Since then I’ve had no substantive update and as the time has passed I have tried contacting them on five different occasions and received no response.
I am now very concerned that they might be in some difficulties and I am not going to get my watch back.
If I don’t hear from them I am considering reporting the matter further.

DO NOT SEND YOUR WATCH TO THIS COMPANY!
My Omega was received by them in October 2025, and I paid the quoted price of £612 on 20th Nov 2025. All communications have ceased, the telephone goes straight to answerphone and no emails or chat are replied to.
I have now been without my watch and over £600 for around 7 months and can't get any answers for reassurance as to where my watch is and if and when I will get it back with the repairs I paid for carried out.
If anyone from Luxury watches can assist the repairs order is 65863.

I dropped off my watch July last year. After no coms for six months, I went to visit in person.

After 40 mins waiting (in an empty shop) someone arrived and explained the issue. They were very attentive for the next two weeks and explained they couldn’t repair my watch.

As soon as we started discussing a refund they disappeared. Multiple attempts to contact later and there’s been no contact.

I’m writing this as a last ditch attempt as it looks as if they respond to Trustpilot reviews.

Terrible service for what should be a high value experience.

DO NOT SEND YOUR WATCH TO THIS COMPANY!

I sent my watch for a quote in January and then paid the £553 for the work to be completed. Since then I have had NO communication from them. I have chased multiple times and received no replies. Managed to get a “management” email that replied they would get back to me shortly, to which I replied asking for a more definitive timeline - no reply, called phone number- cannot get through & advised to use web chat - no reply, tried instagram & Linkedin- no reply. I am now coming to terms with the fact that I will never see my watch again and will be contacting the police to report this theft & fraud. I have advised that they have until 27th May to reply before I contact the police.

After numerous emails and calls I received my watch today.
I requested it's return following a 7 week wait without even a quote for a battery or service.
I requested the watch be returned in the packaging they received it and paid £24.00 .
It arrived in bubble wrap, absolutely shocking.

Great job done repairing my watch. A couple of minor communication issues but not a big deal.

No updates no reply to emails and phone not manned.
I wonder if this is a scam they have had my money and they have my watch.

Communication with this company is non-existent. Have tried emails to management, online chat and the phone line, all are not responsive. They have had my Rolex watch since December. I've been chasing an update but cant get anyone to respond. Have had several false commitments on timelines and now no response at all. Received my Omega back after 5 months with no paperwork or warranty card. They were never this bad but from recent experience i wont be using them again and advise other to avoid them like a plague.

Every three or so years, I have the problem of finding a trustworthy company to replace a battery in and pressure test a Breitling Aerospace. I was fortunate to come across Luxury Watch Repairs.

The process of them sending out a postal pack; getting my watch collected by the Royal Mail and then returning it to me took about a week. The total price was very reasonable compared to the Breitling offer.

I would not hesitate to recommend Luxury Watch Repairs to someone needing a battery replacement.

I am pleased with the watchmakers for the service and restoration of my watch. However, the process time, estimated at 15/25 weeks, which was exceeded to a year, together with the lack of phone and email response communication of the work process, was worrying and disappointing. However, credit must go to Kelley, who was excellent in helping resolve matters and the eventual return of my watch.

Great service very friendly team and a fast turn around

Good service, very happy

I’ve used Luxury Watch Repairs before and received excellent service so I didn’t think twice before sending my watch again for a replacement battery and refurbishment.

What a mistake!

It transpires the original business went into administration in October 25 and now has new owners who simply can’t replicate the previous service levels.

It is virtually impossible to contact them now - the phone line is constantly closed, emails rarely get responses and, although they occasionally respond to messages via Chat, they don’t do what they say on it.

I did eventually get my watch back by making an appointment to collect it.

Ironically, they did email when I had my watch back, saying they hoped everything went ok and, surprise, surprise, failed to respond to my reply outlining the issues above.

Please don’t send anything to them - it’s far too stressful sending them your valuable watch and not knowing when or if you’ll get it back.

Update 19th June - LWR tried to get this review removed but it’s been reinstated as it is perfectly valid - that tells you all you need to know!

I’m so pleased I used this company to repair my watch. They kept me informed of the progress of the repairs on a weekly basis so cannot fault there customer service.

I've been coming here for about 6 years now. Never had a single problem. Great service and a great price too. Would recommend to anyone. My watch batteries are changed in 30 minutes, while I wait. I'll be back again.

Can never get an answer on the phone. Cannot get an update from the progress email. I still can't get feedback on when my Rolex will be returned . I paid for service/repair on 28th November last year.

This is an updated answer to my review re Rolex watch sent to Luxury Watches Repair Hatton gardens 15 May 2025 at the time of posting previous review 28 May 2026 a year of waiting telephone calls emails unanswered etc - £786 paid Rolex62978/108379 on 28th May 2025. A complete year has passed with no returned Rolex so we are now dealing with the insolvency firm dealing with Luxury Watch business affairs. SO imagine my surprise to see reply from Luxury Watch Repairs they have no knowledge of Marion Jones I have had telephone calls with Scott, Chris,(early days when they answered the phone) a nice email later from Oliver explaining the restructuring of new company and they graciously offered to take on the ongoing repair of Rolex, we declined this and asked for return of watch if I had know they were closely following Trust pilot reviews I would have enclosed all quote and order no's as they never answered many of our enquires regarding Rolex watch. I know this update is long boring but find it strange they think some random weird Welsh women who they have never heard of is suddenly making up stories. HOWEVER because we have dealt with the administration company yesterday our Rolex was delivered by post completely out of the blue , it was working but not repaired crown not set right so not waterproof . this review should have no stars beware we were taken in by the smart online swiss looking repair shop , if anyone is still waiting for returns suggest you consult administrators dealing with company affairs.