Luxury Watch Repairs Avis 

I sent my watch off on the 17th July, they confirmed they had received it after a few weeks!
Communication is shocking, they don’t reply half the time.
I’ve just been informed after they have had my watch for a month and a half that they cannot replace the glass face and it needs to go somewhere else! Where..,I don’t know, just that I need to cover the £24 postage!
I agreed for this to be done as I want it fixed. Communication again has gone silent?
My dad gave me this watch before he passed, I’m so upset with how I’m being treated. You can’t do this to people and when it involves their favourite items it’s so much worse!

I would really like to give this company a 0 rating. We sent off my husband's Tag Heuer watch that was his 40th birthday present from me back on the 4th March 2026. I have phoned numerous times with no response. I have emailed multiple times and eventually at the end of May I got a reply saying it woukd be returned within 2 - 3 weeks. Well, we are now at the end of August and still no watch returned. I have consulted Citizens Advice and under their advice i sent a letter by recorded & tracked delivery giving them 7 working days to respond. As expected, no response has been received. Today Citizens Advice & Trading Standards have advised another letter that is 'before Court Action' giving them 14 days to take appropiate action or enter mediation. They currently have over £450 of my money and an irreplaceable 40th birthday Tag Heuer. I await some response for 14 days. If not Small Claims Court here we come!!

Avoid this company at all costs!!

I sent an Omega Planet Ocean to be serviced in November 2025 and paid just under £600 for the service.

I was advised that the watch would be returned in 20-25 weeks.

Having received no communication for 6 months and the watch not returned I requested an update on the 5th May and was advised:

“Having reviewed your repair, I can see that the work required specialist components and therefore had to be outsourced to an official Omega service centre, in the UK. As a result, the repair has unfortunately taken longer than originally anticipated.

I have been liaising with the service centre directly and have been advised that the watch is expected to be returned to us within the next 10–12 days.”

We are now almost 4 months on from this and yet still the watch has not been returned and nor have I had any communication despite numerous chasers.

I am reassured by some of the other reviews on here that the company is not a sham, but am becoming increasingly concerned and frustrated that I may never see the watch again.

The whole situation is very upsetting and the level of customer service to provide reassurance is non existent.

My only hope is that I will one day get my watch back or money to purchase a replacement if this has been lost.

My advice would therefore be to avoid this company and save yourself the stress, worry and concern that I have been subjected to.

Looks like I'm yet another mug that trusted this company with the repair of my vintage Omega watch.
Paid £576.00 for its repair in April of this year and since then poor to non existent communication. Now being told its with Omega.
I have trouble believing them any more.
Now considering my legal options.

Update on experience with Luxury Watch Repairs.
After literally dozens of emails - the majority eliciting a non response, I finally got a response after emailing FAO Mr Michael John GOLETKA, the sole director of Luxury Watch Repairs (holdings) Ltd and a director of a significant number of other companies ( several dissolved. )
The response acknowledged that they still have my watch and “noticed” that I have declined their quote (this was communicated with a request to return my watch 5 weeks ago and remained unacknowledged until yesterday.
Luxury Watch Repairs requested a £30 fee to return my watch which I arranged immediately via bank transfer.
Until I actually receive my watch I am still persuing the return of my watch via :-
Small Vlams action
NCA Action Fraud
Trading Standards.
I will continue on my actions to recover my property from Luxury Watch Repairs.
Its approach to customers is despicable. I have no idea how these people sleep at night. If only they had the basic business gumption to communicate with their customers I’m pretty sure most would be understanding, Instead they totally ignore all communications which just antagonises their clients. God knows who someone who approaches business like this can carry on being a director so so many customers.
If you are considering using Luxury Watch Reapirs I would strongly suggest you do some research!

My Rolex has been with them for a clasp repair for almost a month. I was advised this would take 1-2 weeks and I’ve had no communication. Countless emails gone unanswered and the live chat service doesn’t work. Feel a bit worried I’m not getting my watch back at this point.

Disappointing communication,
My wife sent her TAG Heuer to Luxury watch repairs, and they confirmed receipt on 26th June 2026. Payment for the repair was subsequently taken from our American Express card on 13th July 2026 under the name of Luxury Repair Holdings.
Since then and despite repeated attempts to contact the company by email, we have received no update and no response to our enquiries.
We are particulary concerned because they have both our money and possession of our watch, yet we cannot get anyone to tell us what is happening with the repair or when our watch will be returned
For a company dealing with valuable watches, we would expect a much higher standard of communication and customer service.
We sincerely hope Luxury Watch repairs responds to us and resolves this situation promptly. At present, however, we cannot recommend this company based on my experience

Sent a Tag Watch for new battery. It came back wrapped in bubble wrap only and not working at all , despite leaving their premises in working order. They did offer to look at it again under repair warranty, but who would trust a company who sends expensive watches back to customers in bubble wrap! No thanks.

I asked for a refund, but no answer , but no surprise.

DO NOT TRUST THIS COMPANY WITH YOUR WATCH, OR EXPECT ANY ACCEPTABLE LEVEL OF CUSTOMER SERVICE

My watch has been with them for over 3 months now and despite 5 emails, cannot call as no one answers and their chat box doesn’t work?? I have heard nothing. At this stage I just want my watch back repaired or not.
My estimate reference is QU- 112340 / 68950
If anyone from the company reads this then please return my watch. Such a shame as I’ve used them previously and they were great so I have no idea what has happened since!!

Update: My watch has finally been returned and is in good working order again. Please sort out your communication as it is damaging your reputation.

My watch has been with them for 2 months now. No response after payment.

My Rolex has been with them nearly 1 year, i cannot get any response from emails, live chat, telephone calls and even knocking on their door. I have used them in the past and they were great however i am now fearful my very expensive Rolex will not be seen again and i am instructing my lawyers over this.

Awful company - do not send them a watch, Sent them my watch around February, I declined the repair quote on the grounds that it was excessive but paid an invoice of £24 for return shipping costs in early April. I'm getting no response from my emails. Today I flew to London from Ireland to show up in person and they won't even answer the bell unless you have an appointment - appointments are not available for weeks on advance. It is a shocking way to treat customers

I have been trying to get hold of them for a while now. They have had my Cartier watch for 10 months and we paid for the service 9 months ago. No one answers the phone or emails. I am going to write a letter by recorded delivery and will report it to the police if I don’t hear anything.
Some reviews say they have gone out of business.

Update, 30th Sept 2026, still not heard anything. Can’t get hold of them.

I booked for a repair the secured and insured postage pack arrived quickly with a good case to protect the watch it was sent back and when it arrived an email was sent with a photo of my watch to show it had arrived and within a couple of days the quote arrived with details of payment which I sent and the watch was sent back to me all good again very good service and excellent communication would highly recommend

This company had my Omega Constellation for 17 months - paid £940.80 for full service/clean and replacement watch glass. Repeated emails to them for an update with no reply. Received watch back on the third of August ‘26, with no work done on it! Asked for my money back - again no reply after eight days. Have now taken this to Trading Standards for breach of contract. Plus, have been in touch with Company House and it looks like Luxury Watch Repairs are now in Margate (not Hatton Garden since beginning of August’26). Be warned!

Update 5 October: still no sign of my watch. They have had it since 4 Dec 2025 and said it was ready on 22 July. Despite trying to contact them many many times, I have had absolutely no response. If you value your watch, go somewhere else.

Update: I have now reported this company to the Fraud team. I strongly recommend others follow! They have had my watch for nearly a year ! Yes a year ! Communication extremely poor, trying to get an appointment is impossible on their website ..just doesn't work. And email response is none existent.

Do not take your watch to these never reply to your e mails took my tag watch to them about 6 months ago not got a clue what’s happening with it can’t call them and won’t reply to my e mails avoid at all costs

I sent my Rolex off August 2025. Agreed & paid upfront for repairs, service, valuation etc etc. I'm extremely mad (with myself) and beyond angry for trusting who l thought was a genuine company. I've emailed many many times, most of them go unanswered. You phone, can't leave a message, you try chat, doesn't even send your message. I'm almost £900.00 out of pocket plus my beautiful Rolex watch that was a precious gift for my 60th birthday.

They've had my watch for a year - now not responding to emails. no one answers the phone. Not sure I'll see it again.
Would not use this company