Lotfia was really helpful very knowledgeable not too pushy but firm and kind enough to repeat herself over again where i did not understand. Offered different insurance policies and options over again... Voir plus
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Lisez les avis des autres
A professional friendly service from a great team of people. Harry expertly guided us, giving us time to make informed choices. We were asked questions that made us re-evaluate our current policies. H... Voir plus
L'entreprise a répondu
Nigel was very informative and helpful in taking me through the process and also patient helping me to understand everything he was talking about. I was then put through to his manager whose name i ca... Voir plus
They are very accommodating and very thorough. The whole process was meticulous and very friendly throughout. There was no selling as such they just offered me decent product at a better price and am... Voir plus
À propos de l'entreprise
- Compagnie d'assurance vie
- Assurance de protection des revenus
- Agence d'assurance
- Courtier d'assurances
- Compagnie d'assurance de personne-clé
- Compagnie d'assurance vie temporaire
Écrit par l'entreprise
Lyfesure – Life Insurance You Can Trust At Lyfesure, we believe protecting your loved ones shouldn’t be complicated, overwhelming, or impersonal. As a proudly independent and family-run life insurance brokerage based in the UK, we bring a fresh, authentic, and genuinely caring approach to helping families secure their futures. Founded on real-life experience and built with compassion at its core, Lyfesure was created to make a difference. We understand the true value of financial protection because we’ve seen first-hand how life insurance can change lives – and sadly, how devastating it can be when cover isn’t in place. That’s why we do things differently. We take the time to listen. We never pressure. And we tailor our recommendations to suit you, your family, and your future — not the insurer. Whether you're looking for life insurance, critical illness cover, income protection, or need a policy review, we’ll walk you through your options with clarity, care, and transparency. Our expert consultants work with some of the UK’s leading insurers, including Legal & General, Liverpool Victoria, HSBC, Scottish Widows, and many more. This gives our clients the freedom to compare policies and choose cover that’s affordable, flexible, and aligned with their needs. We’ve helped thousands of families across the UK find peace of mind knowing they’re protected — not just for today, but for tomorrow and beyond. And with our ongoing support and regular policy reviews, we ensure your cover keeps pace with life’s changes. At Lyfesure, family comes first. That’s more than just a slogan — it’s our promise. We’re here to guide you with honesty, protect what matters most, and give you confidence in the decisions you make. We’re proud of our customer-first reputation and the trust we’ve built through clear communication, compassionate service, and real-life support. But don’t just take our word for it — read what our clients say right here on Trustpilot. If you're unsure where to start, need help understanding your current policy, or simply want a no-obligation chat, we’re here. No jargon. No hard sell. Just sound advice from a team that genuinely cares
Coordonnées de contact
Royaume-Uni
- 01522254012
- Hello@Lyfesure.uk
- lyfesure.uk
4,8
Excellent
238 avis
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I had a brilliant experence with you
I had a brilliant experence with you, i could'nt ask for anything better. If i need to ask any question's at anytime i can. Which is great to hear. the young lady i spoke to was very helpful and polite. Everything i've heard is brilliant. Kind regards jackie foster.
5 juin 2026
Avis spontané
They are very accommodating and very…
They are very accommodating and very thorough. The whole process was meticulous and very friendly throughout. There was no selling as such they just offered me decent product at a better price and am very impressed.
17 juin 2026
Avis spontané
Been ripped off
Been ripped off! Quoted £22 pcm but overcharged on the DD.
Called them only to be told the sales woman made a mistake.
Nope, that's not on. I've been had.
Cancelled it. Shame really.
Let's hope they can stick to the original offer?
16 juin 2026
Avis spontané
Réponse de Lyfesure
Hi Luke,
Thank you for taking the time to speak with me directly.
I’m sorry again that the original premium was not communicated correctly. After reviewing this, I agree the policy and monthly cost should have been explained more clearly from the start, and the follow-up communication should have been better.
Since your review, we have spoken with the insurer, confirmed the current policy position, resent the relevant policy information, and provided a goodwill gesture as an apology for the confusion caused.
I have also logged this internally and taken steps with the team to make sure policy options, amendments and final premiums are confirmed and recorded more clearly going forward.
I appreciate this should not have happened in the first place, and I understand why you were frustrated. If you need anything further, please contact me directly and I’ll be happy to help.
Jonathon
I spoke to Khalique on the phone is a…
I spoke to Khalique on the phone is a very responsive person and in quality she gives you the best information about what you need. Thank you for your help, both my husband and I thank you. I recommend. Daniela
15 juin 2026
Avis spontané
The staff were clear and concise with…
The staff were clear and concise with all the information i required. An excellent service.
5 juin 2026
Malaika was very pleasant to speak to
Malaika was very pleasant to speak to. She explained clearly all options available to us and answered any questions we had. She was impartial at all times during the discussion,
10 juin 2026
Avis spontané
They were really understanding
They were really understanding, and explained everything to me so I can understand what I was having, thank you for your kind welcome message as well. The staff were genuinely very helpful and it is very cheap for me...Sylvia
3 juin 2026
Staff very thorough
Staff very thorough, kind and helpful, couldn't of been more considerate.
4 juin 2026
Chloe was fantastic
Chloe was fantastic! She explained everything clearly and she took time to ask if I need any extra information. The application process was smooth and quick.
Thank you Chloe!
Marius
8 juin 2026
Avis spontané
I was very happy with my caller very…
I was very happy with my caller very polite and patient with me, also made all questions made clear to me.
4 juin 2026
Avis spontané
Very helpful easy process
28 mai 2026
Avis spontané
Polite conversation helpful gave me…
Polite conversation helpful gave me what I wanted
14 mai 2026
Avis spontané
Very helpful full and got what I needed
15 mai 2026
Avis spontané
Very good service thank you 🙂
9 mars 2026
Thank you very much for your help and…
Thank you very much for your help and support with my insurance..
Staff and service was brilliant
18 mai 2026
Avis spontané
Helpful and Experienced
Helpful guidance through insurance options. Experienced and knowledgable staff. A great company.
8 mai 2026
Knowledgeable staff
Knowledgeable staff, quick and easy to arrange without being pushy like other companies! Listened to my wants and needs
6 mai 2026
One of there agents contacted me they…
Hello
Jonathon fro. This compa y handled my complaint.
It took him very little time to sort.
He refunded my mo ey and ga e me £50 amazon vou her.
Tha k you for sorting this out
One of there agents contacted me they had all my details from my life insurance company they told me my life insurance ran out when I was 67 so needed to be updated.
This was a scam
They took my first payment until my own insurance contacted me my life insurance ends when I die.
How did this company get all my details when asked they said I filled survey in, I did not
HOW DID THEY GET ALL MY PERSONAL DETAILS.
this company is a scam and has not refunded the money I paid.
Hang up when they phone you
13 avril 2026
Avis spontané
Réponse de Lyfesure
Hi Debra,
I am sorry to read this and I can see from your comments that you are extremely unhappy with both the policy review and how your concerns have been handled.
I want to personally investigate this for you. This will include reviewing the original sales call, the cancellation call, the source of the enquiry, how your details were obtained, what was explained about your existing policy, and the payment/refund position.
Lyfesure is a trading name of Birchmount Solutions Limited, which is authorised and regulated by the Financial Conduct Authority. We take complaints and data concerns seriously, and I do not want any customer to feel misled or unclear about why they were contacted.
Please contact me directly at hello@lyfesure.uk or call 01522254012 and mark it for my attention. Once I have your details I will make sure this is reviewed properly through our complaints process and we will come back to you with a clear response.
Kind Regards,
Jonathon
Very friendly and helpful
Very friendly and helpful, explained everything and answered all my questions.
27 avril 2026
Avis spontané
The chap I spoke to was lovely friendly…
The chap I spoke to was lovely friendly helpful kaliquik I think made me feel at ease with the policy
6 mai 2026
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