Lotfia was really helpful very knowledgeable not too pushy but firm and kind enough to repeat herself over again where i did not understand. Offered different insurance policies and options over again... Voir plus
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Lisez les avis des autres
A professional friendly service from a great team of people. Harry expertly guided us, giving us time to make informed choices. We were asked questions that made us re-evaluate our current policies. H... Voir plus
L'entreprise a répondu
Nigel was very informative and helpful in taking me through the process and also patient helping me to understand everything he was talking about. I was then put through to his manager whose name i ca... Voir plus
They are very accommodating and very thorough. The whole process was meticulous and very friendly throughout. There was no selling as such they just offered me decent product at a better price and am... Voir plus
À propos de l'entreprise
- Compagnie d'assurance vie
- Assurance de protection des revenus
- Agence d'assurance
- Courtier d'assurances
- Compagnie d'assurance de personne-clé
- Compagnie d'assurance vie temporaire
Écrit par l'entreprise
Lyfesure – Life Insurance You Can Trust At Lyfesure, we believe protecting your loved ones shouldn’t be complicated, overwhelming, or impersonal. As a proudly independent and family-run life insurance brokerage based in the UK, we bring a fresh, authentic, and genuinely caring approach to helping families secure their futures. Founded on real-life experience and built with compassion at its core, Lyfesure was created to make a difference. We understand the true value of financial protection because we’ve seen first-hand how life insurance can change lives – and sadly, how devastating it can be when cover isn’t in place. That’s why we do things differently. We take the time to listen. We never pressure. And we tailor our recommendations to suit you, your family, and your future — not the insurer. Whether you're looking for life insurance, critical illness cover, income protection, or need a policy review, we’ll walk you through your options with clarity, care, and transparency. Our expert consultants work with some of the UK’s leading insurers, including Legal & General, Liverpool Victoria, HSBC, Scottish Widows, and many more. This gives our clients the freedom to compare policies and choose cover that’s affordable, flexible, and aligned with their needs. We’ve helped thousands of families across the UK find peace of mind knowing they’re protected — not just for today, but for tomorrow and beyond. And with our ongoing support and regular policy reviews, we ensure your cover keeps pace with life’s changes. At Lyfesure, family comes first. That’s more than just a slogan — it’s our promise. We’re here to guide you with honesty, protect what matters most, and give you confidence in the decisions you make. We’re proud of our customer-first reputation and the trust we’ve built through clear communication, compassionate service, and real-life support. But don’t just take our word for it — read what our clients say right here on Trustpilot. If you're unsure where to start, need help understanding your current policy, or simply want a no-obligation chat, we’re here. No jargon. No hard sell. Just sound advice from a team that genuinely cares
Coordonnées de contact
Royaume-Uni
- 01522254012
- Hello@Lyfesure.uk
- lyfesure.uk
4,8
Excellent
238 avis
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Absolutely great customer service from…
Absolutely great customer service from Jon
12 avril 2025
Avis spontané
Right from the beginging the lady i…
Right from the beginging the lady i spoke to was using hard selling tactics she didnt allow me to time to think about what she was telling/asking me, she spoke too fast, she was talking to me for 90 mins and she told me in the beginging this wont take long i found it very boring, and then when i rang and wanted to cancel my policy she rang me back and asked me i had changed my mind, she wouldnt listen to me when i said i thought it and realised i cant afford it now she still tried to convince me to carry on with it, she was very pushy and i dont apprechiate talking to people like that.
30 janvier 2025
Réponse de Lyfesure
Hi Mrs Reid, firstly thank you for your feedback we always welcome feedback whether it is negative or positive as it helps us to highlight areas where we can improve as a business and better serve our customers.
In response to your review, it is somewhat conflicting, you are saying she spoke too fast and didn't give you time to think, in the next breath you say the call took 90 mins and you found it very boring?
To explain, our sales agents are trained with the highest levels of customer service and are heavily monitored for compliance to ensure that all information is answered correctly and our clients fully understand and agree to the policies that have been arrange - this is inline with FCA regulation.
We are sorry you have had a poor experience, if you would like to discuss this further, then please send an email over to hello@lyfesure.uk.
Great information
The information was very good, and we were able to make a decision based on that information.
28 janvier 2025
Great service
Great service,
Aliyah was very kind and helpful. She took her time to explain everything. She did not rush me, patiently answered all of my questions.
Thank you
3 février 2025
Avis spontané
Very helpful staff
Very helpful staff. Offered multiple options to suit my needs.
31 janvier 2025
Avis spontané
Great experience
I spoke to a really nice lady called Aliyah she explained everything to me and we worked out a payment that is really affordable for me very polite and courteous, very experienced.
8 janvier 2025
I had a great meeting with Maddy today
I had a great meeting with Maddy today. She was very easy to speak to.
10 janvier 2025
Avis spontané
Lovely customer service everything…
Lovely customer service everything explained really well
19 décembre 2024
You need to explain that you are not…
You need to explain that you are not the current provider of my life insurance. I have cancelled my Direct Debit and am staying with my original provider.
2 décembre 2024
Réponse de Lyfesure
Hi Mrs. Stackman thank you for providing us feedback, all feedback is welcome whether positive or negative to help us improve our processes as a company.
After taking time to investigate your review through our call recordings and file history we can see our sales agent has met all of our compliance requirements and checklist with a 100% score.
If you would like to discuss this further then please do not hesitate to contact our customer service email hello@lyfesure.uk where we will provide any of the information you require.
Great service
Service really good both advisors I spoke to were friendly and helpful. I even took out a higher policy !
10 décembre 2024
Avis spontané
I had an overall positive experience…
I had an overall positive experience with Lyfesure. The staff demonstrated professionalism and dedication, taking the time to understand my needs and deliver personalised assistance. Aliyah, Harry, and Maddy were polite and thorough in explaining the policies, ensuring I was satisfied with my choices. Their courteous approach and attention to detail were appreciated, making the process clear and easy to follow.
28 novembre 2024
Avis spontané
Lee made the full process and so easy
Lee made the full process and so easy. What a lovely person. And explained in detail. Thank you Lee.
27 novembre 2024
Avis spontané
My experience with Aliyah was good her…
My experience with Aliyah was good her explanation was very clear I am calmer around my family.
6 novembre 2024
Avis spontané
Very nice lady I spelle to explained…
Very nice lady I spoke to explained everything to me mase it easy to understand . Now I can relax knowing my family are protected . Thankyou malaika.
31 octobre 2024
Avis spontané
The service was very good and Aliyah…
The service was very good and Aliyah that dealt with me was very polite and went through it all professionally and explained it all thoroughly.
27 septembre 2024
Excellent Customer Service...
We were impressed by the staff's professionalism and dedication. They took the time to understand our needs and provide personalised assistance. Their ongoing attention to detail ensured that we were completely satisfied with our purchase.
3 octobre 2024
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