Machine Direct Avis 

Shockingly bad company. Placed an order on 14th Oct which never arrived. Have been waiting for a refund of £1700 but still haven't received it.
If you call nobody answers the phone. If you email you receive a generic response and if you do manage to get hold of someone on the live chat he, (Reece) assures you that you will be refunded by Francisco (who is out of the office whenever you call). And then even Reece stops responding to the live chat.
I think this company is in big financial trouble with accounts overdue at Companies House and I doubt we'll ever get our money back.
Do not order from them.

Do not use this company. Customer service is a joke with no answer on the phone.

Still waiting. Expected my order 13 days ago and not heard a thing. I ordered on the 12th October and they said 2-3 days

absolutely shocking customer service. placed an order on the 7th which was due to be delivered by the 10th. I still haven't received the order, no reply from the email contact. have attempted to call multiple times and the phone just rings for 20mins. finally got through for someone to tell me they don't know where the order is and they will call back with an update. still no call back and again can't get through on the phone!!! delivery is now a week overdue, with no clue where is its or if its even been dispatched. will never order again

Absolutely awful with communication. I ordered a week ago and the item said it would be delivered between Monday 17th - Wednesday 19th, I’ve heard nothing and now disappointingly only just seen reviews and I’ve spent £900 on a generator which I needed for an event this week. Absolutely gutted, not only have I now lost £900, I’ve lost a client in the process. Horrendous company.

Absolute joke of a company. I actually thought I had been scammed. So bad and unprofessional are they when answering the phone you could actually be forgiven for thinking you have phoned your local take away.

But still I ordered a pressure washer online and was promised an email when dispatched, guess what said email never arrived.
Contacted them to find out when it was coming. After many calls finally got through and they couldn’t tell me.
Too my surprise it turned up a few days later damaged and faulty. This is where the real fun started.
They wanted me to send them my contact details, the ones they already had but said they didn’t.
They wanted my address. The address they didn’t have but still managed to send the broken machine to.
They wanted pictures of the serial number so they could arrange sending out the parts to fix.
Sorry what kind of customer service is this? What sort of tin pot unprofessional outfit are you running.
They say the are trusted by the NHS well that speaks volumes the NHS clearly have money to burn.
This is a joke of a company. If you want grief shop with this lot

They don’t know anything. They can’t tell you anything. They struggle to answer phones and respond to emails. When you do get them on the phone they are so unprofessional. I lost my temper in the end. If you intend to deal with this lot you best be patient and be prepared for disappointment

Fantastic service and communication throughout purchase and great after sales support.

Excellent value for money too.

Highly recommended.

What a shady operation
They took my payment for an Item that was out of stock, Thursday 30th May, saying delivery 3 business days.
On the Friday I sent an email asking when would the item be despatched, A reply came "Item out of Stock, we can supply and alternative,
I said NO thanks , I want a refund , a reply came OK No problem.
It's now Wednesday of the Following week, No one replies to email for two email addresses, No refund, And they the don't answer the phone.
I'm feeling like I've been robbed of £130, so the next thing will a contact the credit card company and get a charge back

Product was delivered to a remote address expertly packaged and with complete information and update throughout - would thoroughly recommend

Gorilla 25 lpm jet washer
Run machine for around 10/15 min started to make funny noises, only to find black oil in the gearbox. I was told to change the gear box oil and see if that works?
This machine is brand new and not fit for purpose.
I’ve asked them to arrange pick up and a full refund, this was two days ago and I still haven’t heard anything from them?

I should have received my order by now. Payment has been taken, but nothing received and no response to my request for an update. Very disappointing.

Update: After posting the above and contacting the company again, I got a very prompt response from Matt and the delivery was made the next day. A follow up email from Matt, too, just to check that we had received the item. Thank you Matt!

Delivery not good don't listen to Delivery date

Ordered a Whacker. Stated it was in stock and would be delivered that Friday or Tuesday. Also advised I would get notified it was on the way. No delivery turned up nor any communication. Tried phoning 4 times without success. Absolutely no contact from them at all. Online chat is automated and they ignored emails.
Had no idea when it would arrive.
Finally turned up with bits missing. After doing a check on COMPANIES HOUSE I can only assume this company is a complete joke. 2 employees and numerous companies closed down. I wish I’d done my homework on the company first but I’ve learned my lesson now after reading the other reviews ,I’m not even going to bother trying to return this item. It was £400 so not mega money.
Had to hire a whacker to complete the job so will probably sell this one privately and take the hit financially.
I hope this review will discourage anyone else going through the same inconvenience and poor customer experience I’ve received.
Don’t be fooled into thinking they hold stock and take no notice of the countdown clock saying” order now and receive by Tuesday” in my opinion when they have your money they order from their supplier then they ship it to you.
If you have any problems you will never get hold of anyone. Pay a bit more and go through a reputable company.
Do your research, read the reviews and trust your gut instinct. Website looks impressive but that’s as far as it goes.

Purchased a generator for an upcoming job. After having issues with the delivery, (expected delivery date was 4 days later than stated on website) which would have meant I’d have received the generator too late for the job. I started reading some of the reviews which didn’t fill me with confidence. So I reached out on email and after requesting a refund due to the change in delivery, the refund was issued and in my PayPal account within the hour. Disappointed about the delivery but can’t fault the way they handled it if in-fact the logistics issues they faced were true.

From start to finish absolutely first class service

Ordered and paid
No communications
Nothing arrive for over a week
Emailed to ask where order was - told they wanted an extra £70 to deliver
What a bunch of cow boys

The product i ordered arrived quickly with no issues.

The biggest problem here is that the company is uncontactable by phone.We bought a lawn sweeper, which was too fast for us to operate and wanted to return. Although someone answered our e-mails, the whole returns process was laborious and very slow and 20% was deducted for admin even though it was returned within 14 days! We bought a slower model elsewhere.

Just a quick thank you for your speedy fulfilling of my order. Despite warning that deliver to North of Scotland might incur a delay and cost extra it was not so.

Ordered on Sunday, Bank Holiday on Monday and arrived at 1030 this morning. Good choice to use Royal Mail who deliver to the North of Scotland for same price as rest of UK.