Macrohealth Avis 

Giving this company a 1 b/c we can’t choose zero.
They sent the wrong mask.
Now what ? Trying to get a response to receive correct mask. How is the better business bureau is not investigating?

Scam company. They send you a generic when you order from a branded ad. Then the mask doesn't work. You try and get a refund and get the run around. This is the second time I'm duped with Tictock shop and false advertising / knockoffs. Not ordering anything from there again. Dont order from this company, they have no ethics.

Ordered the MACRO MASK, got a knock off instead! Website shows a false return policy of 100% money back guarantee within 60 days, no return shipping fee. Then when you go to request a return they say they only refund 60%, and they keep 40% for return shipping/handling & promotional fees!!! SCAM SCAM SCAM. I've filed a dispute with my credit card. & filed a complaint with the Attorney General & E-commerce trade commission. I'm sick of all these out of country online scam artists!!

I did not get what I ordered , red light mask. This one was from China. No identifying information on the mask as to the model I ordered. The box came like it had been a returned mask from someone else. It was not packaged like a new product. The remote did not work. The mask would not keep a charge over 10 mins. True they do have responsive cust services who will answer you. However they would not give me my FULL REFUND from their FULL REFUND POLICY. HE SAID HOW ABOUT 50% and you keep it. Then, when The mask quit working within a week I wrote back and said I want to send this back I am definitely not a satisfied customer. It's only been two q
Weeks and nothing works ! He said well what about 60% back and you keep it. I said NO. It does not work. I did not get what I paid for. He was difficult to deal with and I ended up getting 70% back and throwing away the JUNK misrepresented item. They were NOT FUN to deal with and they DO NOT honor their full refund policy. Very dissatisfied with this company. It's a scam.

Product advertised on website was not received. A knockoff was received. No response for refund from website customer service.

This company has an impressive ad on Instagram for a red light therapy mask and bundle, and also claims to have a 60-day money back guarantee. They claim you need 60 days to see a difference. But go to their refund policy on their website. If the product is not returned in its original packaging, completely unused, it is not available for refund. This means they have no warranty, as there is no way to try the product, and if not satisfied, return it. Returns are also on your own dime. You must pay for the return shipping, and you will only get 60% of the money returned, as they keep 40% for shipping and “promotional” purposes. This is obviously a big scam, so avoid. As the saying goes, when something looks too good to be true, it is just that. Not true at all.