Second expensive lamp from this company. They pack up just after the warranty has run out. No, you cant replace any parts so have to throw expensive china and glass lamps in the bin. Best to buy a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We have been using Zen diffusers for over fiver years now, since we first saw one in a spa. I recently bought directly from Made by Zen. Spent over £100 on there diffusers as Xmas presents, would have... Voir plus
L'entreprise a répondu
We had an issue with a product but that was made so easily resolved and stress free with Cindy and the customer service we received. Honestly it is so refreshing to speak to someone who wants to resol... Voir plus
L'entreprise a répondu
We love the look of Made by Zen diffusers and have two for our business. Sadly, one of them has become faulty & ineffective and stopped misting as it should. We’ve sent multiple videos to hear office... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Beautiful Aroma Diffusers for every home interior using luxurious, stylish materials. Create a calming haven at the touch of a button with home fragrance and Aromatherapy oils to soothe the soul and improve your wellbeing.
Coordonnées de contact
Royaume-Uni
- 01612573644
- ask@madebyzen.com
- madebyzen.com
3,3
Moyen
28 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really do love the aromatherapy…
Really do love the aromatherapy diffusers, but the Nomad grey diffuser stopped working after two days of receiving it. Have contacted the company and have not had any feedback?
Love the Kharis diffuser very much indeed, would definitely recommend.
22 novembre 2022
Avis spontané
Réponse de Made By Zen
Hi Geoffrey, Thank you for your feedback and it was great to speak with you earlier. As promised I have arranged for the replacement product to be despatched for you. This should arrive before the end of the week. I hope you have a lovely evening, Cindy
Not able to reach customer service
I purchased a ceramic diffused called Oska a couple of years ago and for about a year everything was ok. About one year ago however the cable s plug broke in the socket and I haven t been able to use the device since because I can t find a replacement cable for it. Still trying and got the wrong cable again today. For for a £70 device that really sucks. Moreover, there is no way to contact customer service. Their website doesn t provide a phone nr or email address, the contact form doesn t work. Really disappointed.
20 octobre 2022
Avis spontané
Réponse de Made By Zen
Hi Maria, Thank you for your message and I am sorry to hear that you have not been able to find a replacement adaptor. I have sent a reply to your email (which was received in our inbox last night) with a link to the correct item via our website.
In regards to your comments on reaching our customer service team I have checked the contact us form on the website and the live chat function this morning and can confirm that they are working and messages have been received into our customer service team.
I hope this helps and we can get your Oska working for you again.
Have a great day.
Many Thanks, Cindy
All round excellence
Can’t recommend ( or thank ) this company highly enough ! Beautiful products , friendly ,professional and efficient staff and the kind of customer service I haven’t experienced for many years . Such a breath of fresh air
12 septembre 2022
Avis spontané
Réponse de Made By Zen
Thank you so much for your wonderful feedback, so glad we could help!
A warm glow and beautiful scent
The Fern diffuser from MadebyZen adds such a calming influence to my home. I enjoy both the warm glow and beautiful scent. I'd highly recommend the Wellbeing Essentials gift set too! I might buy another for the office!
11 août 2022
Avis spontané
Réponse de Made By Zen
Thank you for your rating and kind words, it really does mean a lot to us. We are so pleased you love your diffuser and oils, great choice!
Worst customer service
We love the look of Made by Zen diffusers and have two for our business. Sadly, one of them has become faulty & ineffective and stopped misting as it should. We’ve sent multiple videos to hear office but they are arguing that as there is a slight mist, it’s not faulty - even though it’s clearly not working. Absolutely horrendous customer service - I would not recommend.
4 août 2022
Avis spontané
Réponse de Made By Zen
Hi Katie, thank you for your feedback, I am sorry you feel this way, please allow me to look into this matter and I will come back to you directly. Many Thanks Cindy
Great product
Great product. Received Jasper Ultrasonic Aroma Diffuser as a gift. Love the design with glass cover and light. Easy to use. Lucky to also receive fragrance oils, loving lily atm. Would and have recommended these products.
26 avril 2022
Avis spontané
Réponse de Made By Zen
We are really grateful for your 5 star rating and kind words, it means a lot to us!
Best diffuser ever
I bought a Gem diffuser for my wife and she is so happy with the gift. It’s not just helped me transforming my house in a zen place but also added a touch of design as well.
13 avril 2022
Avis spontané
Réponse de Made By Zen
Hi Rafael
Ahh, that is amazing news! We are super happy to hear that your wife loves her gift and it has helped to create that perfect feeling of Zen in your home.
Made By Zen x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.