Made In Cookware Avis 135

I contacted MadeIn as one of the pans I had purchased previously started to wear away sooner than I expected. The MadeIn team member that assisted me, Shaine, was super friendly and helpful. After some additional information, my warranty claim was approved and a new pan sent. Super easy and pleasant experience!

Nonstick coating started chipping off after a few weeks. I followed all instructions for cooking and cleaning. Very expensive and very disappointed. Will never buy from this company again.

Green pan, everything I cook in the pan sticks, hamburgers turn to glue, poor customer service

I'm writing this review so YOU can feel confident purchasing a made-in stainless steel pan.

Before my purchase, I did as much research as I could into stainless steel pans/competitors (like AC) but ultimately chose Made-In.

I was able to purchase the 12" stainless steel pan on sale just before Christmas 2025. I've been using this regularly since then (approx. 5 months) and I could not be happier with the purchase.

Pros:
- It looks great.
- It cleans up well.
- It makes everything taste better.
- Heats evenly.
- Great handle - easy to hold/doesn't get hot when cooking on stove.

Cons:
- The 12" pan is a big pan, so make sure you have the storage for it - but if it was up to me, i'd have this on display because it looks great.
- My handle is stainless steel, and I do like the look of the brass handle, however, I do have a unproven theory that maybe with the brass handle, that it may be more likely to get a hot handle?

I use this on an old coil electric stove and it pre-heats quickly and evenly. I've cooked everything using this pan - from steak dinners, to fried egg breakfasts. Provided you pre-heat your pan properly, you'll experience virtually non-stick and have the benefit of knowing no micro plastics are getting into your meals. Keep on a medium heat and adjust down as/if needed and you'll be good to go.

I'm very happy with this purchase and can confidently say I would buy more stainless steel products from Made-In. I say to my wife everytime I use this pan, how much I love it, and how confident I am that it will be a pan that gets passed down to generations to come.

Make sure you learn how to properly look after a stainless steel pan and you will have no problems and no regrets.

Very disappointed. A month in of using my cerami clad pan, it had already started chipping off and I’ve taken great care of it

Made In products are by far the best. I have a full set of pots and pans as well as their sheet pans. Great quality and great customer service. Absolutely worth the price, I wouldn’t choose any other brand. Looking forward to more purchases in the future!

I unknowingly placed an order that shouldn't have been possible for me to make, and later made contact through chat and email. The customer support this company has is excellent, they were of great help and were very kind and patient.

Recently retired and developing a love for creative cooking, I’ve been using Made In now for 5 years and ABSOLUTELY love the product.
The balance of the fry pans and the even heat distribution make them a pleasure to work with.
Highly recommended.

I ordered a wrangler x made in knife for an anniversary present for my fiance who is an executive chef. The knife was lost by the post office and accidentally sent back to the warehouse. I reached out to Support and they were really quick to get a replacement sent out so I could have it in time to gift it. Really appreciated their kindness and concern and the knife is stunning. My fiance is obsessed with Made In knives now and has ordered three more. I love my 12-inch stainless frying pan, too!

My first Made In purchase was the 12” carbon steel, what a wonderful product, perfect for any protein and I use it at least 2-3 times a week. I then ventured into the stainless steel pan arena with the Made In 12 inch, another absolute winner and it changed the way I cook forever. Secure in the knowledge that their products are world class I decided to test their plateware and bought a set of 4 each, dinner plates, appetizer plates, side bowls and entree bowls. Again, completely blown away by the quality of their products. Love, love, love them.

All was well until I decided to add two more sets to the plateware. I could find no way on line to order just 2 sets rather than 4 so I sent a message to Made In Customer Service asking to purchase two sets.

They said no. I asked them to please reconsider and review with their leadership team. They wrote back that the leadership team agreed and that they would send me a custom invoice. I thought…fantastic, I appreciate them changing their minds.

Less than one hour later I got a message from Thomas who said he was part of the leadership team and that they would not allow me to purchase just 2 sets, I needed to buy all four sets. He said they would not sell me two sets because they are already packaged but they would give me a 20% discount.

So he sends me an invoice and the math is wrong, the price IS MORE than what I paid for the first set!.

I wrote back again asking for a senior leadership review and he came back with a no again but did offer me a 25% discount.

I absolutely love the products but from a customer service perspective, these guys are simply bad. Of all the reviews here…more than 50% are one star and it’s mostly for bad customer service.

All they had to do was unpack two sets and let me buy them and the other two I’m sure would be bought by someone who broke one or two. But no…they’d rather force a customer to buy 4 sets when they only need two.

So I caved and bought the four set and I’m sure they will be a great as the first set I bought.

My question for Made In is, was the $170 extra you made selling 2 additional sets worth losing a customer? I hope so because even though I love your products, I will never buy another one.

Never receive tha pan and no replacement or refund!

Received my Seasoned Carbon Steel frypan 3 piece set - two out of three pans are damaged, scratched and rusty. Not good enough for a £200 spend!
I want to return the order for a refund but NO RESPONSE from Customer Service 'Contact Us'.
BEWARE - THEY ARE NOT CONTACTABLE FOR A REASON!! Made In supply faulty goods!
MADE IN - Please respond to my complaint!!!

The pans might be good, wouldn’t know because the courier service is horrendous. Still waiting for redelivery after 3 failed attempts to an office address which is manned all day.

We own five Made-In pans, including a 10-inch non-stick frying pan bought three years ago. To our surprise, the frying pan started delaminating. Not just chipping but peeling right down to the metal beneath. I contacted the company, told them we are loyal customers (and wanted the pan replaced), and instead were told they’d give us all of $25 toward another pan. We were shocked. This has made us question the integrity of the rest of what we own. They have lost a customer – one that would tell potential buyers “beware of this company.”

I bought a made in carbon steel pan for a present. No matter how many times we seasoned it everything stuck! I contacted their customer service and they were horrible. I would highly recommend nobody ever ever ever buy this product. They are a horrible company and do not stand behind their product.

My first purchase, a carbon steel wok, was serveral years ago. Excellent wok. For Christmas I purchased a set of stainless steel cookware for my son-in-law in South Carolina which he loves using. A week ago, I purchased a stovetop grill and accessories for him. And that's when things went south. Having spent more than $1,300 since Christmas, I expected better.
When I received my notice of shipping for the more recent purchase, I immediately saw it was to be shipped here rather than South Carolina. I immediately call Made In; they weren't answering phone calls to customer service. I emailed customer serve and received this response:

From: Made In Cookware

To: (me)

Wed, Feb 11 at 11:44 AM

Thank you for contacting Made In Cookware!
​​​
We have received your message and a service team member will be in contact as soon as possible. Thank you for your patience."

What followed was my reply:
"Predictably, no one contacted me about my order #2118129.

Predictably, after emailing and calling, nothing was done to correct the wrong delivery address on the package.

Predictably, Amazon delivered it to me in Springfiled (tracking #TBA328456873568, IL rather than to my son-in-law in Fort Mill, SC.

Predictably, the package was damaged, and I must re-package it.

Predictably, after spending more than $1,300 on Made In Products since December, I've received terrible customer service.

Predictably, I must now ship it at my expense to the correct South Carolina address via Fed Ex.(I estimate the cost to be around $50. I'll learn the exact amount tomorrow).

Predictably, as a consequence of my experience, I will no longer purchase cookware from Made In.

Predictably, you don't give a damn.

signed ...

I purchased the 13" carbon wok and am embarrassed that I wasted 146$. It is absolute junk. Save yourself from wasting money. I should have followed my gut on seeing the tv ads with some pompous jerk acting like his product was a gift from god and only the finest restaurants use it. BS.

These pans are a complete waste of money. I cooked on medium to low heat; they stick terribly after the third time using them. Slather in olive oil, it's like you're cooking on blacktop. They look terrible and don't work. Regardless of their longevity, the price point is way off, too, considering the weight and look of these pans (even in pristine condition).

I purchased a non stick pan over a year ago it started chipping almost immediately. I purchased a Tom Collichio collab carbon steel pan last February. I only used it once but it seems fine. Early December I was in need of a full household set up and they had a great black Friday sale so I dropped about 2500.00 on kitchen items including an Italian made knife set. I started using it last week and noticed a burr on the tip of the paring knife. I emailed customer service, they asked me to send a photo which i did along with a video showing how the tip caught on things. Customer service responded with a bunch of links on how to sharpen knives. I replied with a screenshot of a recent review less than a week before where the same issue occurred and they were sent a new knife and free shipping of the return of the damaged knife. Customer service responded to that with "we will credit you 20 dollars to get it professionally sharpened." There is no 45 day guarantee or a life time warranty that is honored. Buyer beware, they are all steak and no sizzle. *edited to remove a star.

I had to return two Ceramiclad frying pans as the coating on both chipped after just one use. Clearly not fit for purpose.

The company has acknowledged the items were faulty and accepted the return, yet I am still waiting for my refund and customer services have stopped responding.

The heavy use of endorsement videos (fake?) does not reflect the actual quality of the product. I regret buying from this company and would not recommend them.