Made Personally Avis 

Absolutely awful company. I placed an on 6th January, I’m still waiting for the order despite it stating the estimated delivery being 14th-22nd January. I’ve emailed several times, the first few I was told they’re a small company and my order will dispatched soon. I emailed again saying if the order couldn’t be fulfilled, could I have a refund. No response. Sent another chaser email, no response. Don’t take the risk, I would order elsewhere.

The quality is amazing, the delivery was fast. I am so in love with the pyjamas and I can’t wait to see my son in them

The t-shirt I ordered is exactly what I wanted. The colour is lovely & the printing is perfect & what a great price for such a good quality t-shirt. It is for my granddaughter's birthday, she is going to love it. I would definitely recommend Made Personally

I can't even express in words how much love I have for this small business. She made a dress for me at the very last minute and saved my daughters kpop party. After being let down by another business on etsy, this lady went out of her way, spending time and money, just to make sure my daughter had a dress to wear for her party. The quality is unreal, the dress is spectacular and the customer service is next to none. Im so happy and greatful. Thank you again lovely xxx

Perfect items I ordered a personalised Mario top for my sons birthday and a lovely jacket also with Mario on it. They are stunning, great quality. The lady making and completing the orders works completely alone and worked hard to get my order out to me in time. She was kind, informative and kept me up to date throughout the process. Items were packaged beautifully, and I'm very happy with my purchase. Love supporting a small business. Definitely recommend this company and I will definitely order items again in the future for other occasions! Thankyou

Absolutely amazing company, we were left in a pickle after an order from elsewhere didn't arrive, and we contacted them to see if they could help out and they pulled out all the stops and bent over backwards to help us out, getting the most beautiful dress made in just 2 days and posting it out so we had it for our daughters birthday party .

Exactly why we should support small businesses like this, we were treated with such kindness and compassion and the dress was absolutely stunning, will never be able to thank them enough for what they did for us

Great item, seller was friendly when I messaged about delivery times, and item came in plenty of time! My son loves his Teletubby t shirt and proudly wore it to nursery on his birthday. Thank you!

Highly recommend. I ordered 3 Gabby's Dollshouse t shirts, arrived in a decent time and really good quality. I'm so happy with my purchases!
Side note, please read the delivery terms. Estimated delivery date does not mean the product will be delivered by then so order in plenty of time. My products were dispatched a day after so after. Will definitely use again

Great quality t-shirt and good value for money. Good communication to make sure item was personalised exactly as I wanted. Recieved order in time expected. Highly recommended, would buy from again.

Absolutely amazing. I ordered 3 t-shirts and I will definitely order more. I was surprised what an amazing quality of picture it is.. my son absolutely loved it. The other two were the gifts and they loved it too. The price is surprisingly amazing too. Definitely recommend it. It's beautiful. Thank you

The quality of the jumpers were sooo good! I loved them

I’m only giving 1 star as there is no option for 0!
Ordered a product on 1 April and was given a date for dispatch between 3-7 April.
I contacted the company via what’s app on 1 April to stress the importance of receiving the product by the 11th April.

I received this

“ Hi - thanks for your message and for ordering! I can confirm that the order has come through and I have the image you have sent via email. Please note that your order has an estimate dispatch of 03/04/2026 - 07/04/2026. I of course work as closely as possible to this, and I am working as quickly as possible to ensure all orders are on the way as quickly as possible. As soon as dispatched you will of course receive a dispatch email to confirm, this will contain the Royal Mail tracking. Many thanks”

On the 9th April I had not received any dispatch notification so I contacted the company.
I was then given some story about the printer not working and they couldn’t get a spare part.

“Hi - thanks for your message. I wanted to come back to you as quickly as I could. Unfortunately due to unforeseen circumstances with technical issues with my printing equipment this week, this has caused a slight delay with drinks bottles, magnets and some other accessories. Despite best efforts, the part is in transit and won't arrive until tomorrow. I will of course do everything possible to have this dispatched for you ahead of the weekend - but unfortunately I can't offer any guarantee as I'm reliant entirely on the courier and delivery timing tomorrow. As I say, I will of course do everything I can. Many thanks”

This was only communicated to me after I chased.

My reply

“Ok
That’s just unacceptable
I was relying on that as part of a huge surprise gift.
You were supposed to dispatch no later than 7th and you have had 2 days to tell me what you have just told me.
But you didn’t communicate anything until I contacted you.
Please refund me.
I will leave a suitable review”

This was read at 2054. I received this lengthy reply less 1 minute later which led me to believe I was talking to a AI bot or more likely a copy & paste.

“ Hi - thanks for your reply. As per my previous message, the dates given was an estimate dispatch - not a guarantee and not a delivery date. You mention it was supposed to dispatch no later than the 7th - as I say, this is an estimate, not a guarantee. I've also ensured to respond out of hours to ensure you had this update.

I certainly understand this is not ideal for you - unfortunately the circumstances are entirely beyond my control and impacted more than just your order. I have been working with my supplier and manufacturer to obtain a replacement heat element which has taken longer to secure than I had hoped.

I understand in any circumstance this can be disappointed - I'm very aware all items I sell are for an important occasion of some form - whether that is a birthday, or any other special occasion.

It's also important to me specifically, again as above that I run the business by myself, that every customer has a great experience.

This is a very unfortunate situation and one in which could not be avoided when equipment had shown a fault.

Many thanks”

At this point I suggested this may be an AI bot due to speed of reply and asked for a refund.
The product was simply no use to me if I could not get it by the 11th.

I received this

“I'm actually writing this message whilst attempting to put my children to bed - prioritising this message on an evening, out of hours to ensure you had a response. It's incredibly disrespectful for your response this way. Yes - it was typed incredibly quickly, but that's because I have other important things to be dealing with, with my own family at almost 9'oclock at night.”

Make of this what you will. But I would strongly suggest going elsewhere.

They have also refused to respond to my message asking for a refund me so I will need to raise a complaint with my bank.

There was a spelling mistake with the original print of the tshirt. I contacted and they apologised before rushing through another print. They had it printed and delivered within 2 days, in time for my daughters birthday. Can't fault the service received.

Absolutely delighted with my purchase. Ordered pyjamas for my daughters birthday, the print is really bright and the pyjamas so soft. Much better than I expected and really great value for money. I had sent a few emails to help before ordering and checking my order status, had a quick and helpful reply to my contact. Will definitely be ordering again for future birthday gifts. Thank you ❤️❤️

Great quality and good value for money.

Missed dispatch estimate, no proactive communication, and only responded after being chased.

Instead of acknowledging this, the seller sent long, defensive replies focusing on terms, being a “one-person business,” and even highlighting that they responded “out of hours” — as though that should outweigh the fact the stated timeframe was not met and no update was provided.

They extensively cover themselves on why their estimates aren’t accurate, and seem to take the approach of correcting customers for expecting an “estimate” to be even remotely reliable.

I fully expect a similarly long-winded response to this review, explaining why the estimate shouldn’t be relied on, why I should be grateful for a reply after chasing, and likely including message counts, timestamps, and technicalities — as seen in other reviews — rather than a simple acknowledgment of the issue. It also raises the question of how there is time for such lengthy, defensive responses while simultaneously emphasising being a one-person operation.

If estimated timelines were more realistic — or communicated properly when missed — there would be no need for customers to chase or for these drawn-out explanations.

For a business selling personalised, time-sensitive items, this approach makes it impossible to order with confidence.

I would not order again and would strongly advise others not to rely on the stated timelines.

Still waiting patiently for my order. Dare not chase in case the reply delays my order even further.

Edit following seller response:

Exactly the response expected — detailed when defending yourself, but not when it comes to meeting your own estimates or communicating properly.

If you are going to correct customers and emphasise “accuracy,” then your timelines need to be accurate. My message on 25/03 was not answered until I chased on 26/03, after your estimated dispatch window had already passed.

Do not treat customers as though they are the problem for expecting the timeframe you provided to mean something. That is your responsibility as a business.

The facts are simple: the estimate was missed, there was no update, and I had to chase.

Everything else is noise.

Beautiful tshirt for my daughters 2nd birthday, she is going to love it. Excellent quality, excellent service, would 100% recommend. Thank you so much xx

I disagree with the comments reply you made 2 days ago , your communication with my partner was very poor , not notifying about customs charge on the 20/03 , I would not recommended you purely because of your poor communication and blatant lies to customers in receiving end

I recommend nobody ordering off this company. Completely shocked and disappointed with the experience I had. I ordered personalised birthday pajamas and birthday hoodie and placed my order on 2/03/26. The items were not dispatched until 19/03/26.I needed the items for the 23/03/26 and they came on 24/03/26. I left multiple emails and was lucky to get a respond twice. When I complained is when the response got good because they didn’t want bad review. And for the hassle they caused they offered a partial refund which is not acceptable for the disappointment and stress they caused. After all that when I opened the package I had received another child’s personalised pajamas instead of my own child. Which means that someone has my child’s and are also going to be extremely disappointed. Please shop somewhere else as you will find more professional and organized business elsewhere.

Ordered a pair of 4th birthday pyjama's and a 4th birthday t-shirt for my son's birthday. They are both great quality & he's going to love them! I will definitely order from here again 🌟