Received personalised in the night garden birthday pyjamas for my 2 year old daughter. Arrived in time packaged well and were perfect. Thank you so much!
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Lisez les avis des autres
This company is ridiculous, I ordered a customised t-shirt for my son's 5th birthday on July 21st, to be delivered by August 3rd, the t-shirt still has not arrived! The customer service do not even wa... Voir plus
L'entreprise a répondu
Ordered over two weeks ago sent emails and messaged on social media no response and no delivery *Edit I Emailed day after purchase regarding personalisation. And messaged on all 3 platforms... Voir plus
L'entreprise a répondu
I stumbled across this website by chance and ordered a personalised birthday t-shirt for my daughter’s 2nd birthday with her favourite character on it. When it arrived I was delighted, the design was... Voir plus
3,6
Moyen
230 avis
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A répondu à 87 % de ses avis négatifs
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Very impressed with the quality
Very impressed with the quality, have got these types of pyjamas for my son every year but by far these are the best ones. Took a little longer for delivery so definitely order in advance but you're told this when ordering. Really amazing!
20 octobre 2025
Avis spontané
Great quality personalised Santa Stockings!!
I ordered these fabulous personalised named Santa stockings for my grandkids. Minecraft for my grandson and peppa pig for my granddaughter. They exceeded my expectations when they arrived. Great size, will hold alot of presents . Great keepsake. Highly recommend!!
18 octobre 2025
Avis spontané
Brilliant service and products
Great designs and colour options, the seller was quick to email me back and was very reassuring, going the extra mile to send me pictures of jumper colours so I could see what they actually looked like. My order arrived within the time I needed which was great. The product quality was high quality and great Value. Thank you very much 🤩
19 septembre 2025
Avis spontané
Issues with posting but company extremely honest & helpful
I ordered a mug for a little boy who'd broken his arm.
I had a few issues with postage delays, but I whatsapped the company and replies were prompt & explained clearly re the the issues. Each time I messaged regarding arrival of parcel, I was informed of when parcel would arrive.
So even though a few hiccups.
I would definitely use this company again, as they were honest & helpful.
16 octobre 2025
Avis spontané
Absolutely appalling service - If I could give zero stars, I would!
I placed an order on the 16th September for a personalised paw patrol t-shirt for my son's birthday which basically never arrived. As the date was getting closer to my sons birthday, I messaged the seller to ask when it would be despatched. The communication was appalling but when I did get a response, I was reassured that it was going to be despatched the following week, which it didn't. If I knew I was going to have this issue, I could have ordered elsewhere but because of the reassurance that it would be ready in time, I didn't and still placed my trust in the seller. Afew days before my sons birthday, which was over 3 weeks after I had initially placed my order, I received a message to say 'there was a fault in the print design' and couldn't send my item. If this was going to be a problem, why not inform me before this time so I could have made alternative arrangements.
It ruined my son's birthday who asked me if he could have a paw patrol t shirt for his birthday and I didn't have one to give to him. Not only that, I was on holiday at the time while I was trying to chase up the progress of my order every day so it could be delivered in time so it ruined my holiday as I was dealing with this issue at the same time. I requested a refund and it is now the 16th October, a month later from placing my order and I still haven't received it. I contacted the seller twice to ask when my refund will be processed and my messages have been ignored.
I have always ordered from small businesses in the past and other companies and I have never experienced anything like this before. I have never given anybody a negative review before but I felt it was important to share my experience. I will not be ordering from Made Personally again, nor would I recommend them to anyone else.
16 septembre 2025
Avis spontané
Réponse de Made Personally
Hi, I’m sorry to read your review and for the disappointment caused. As explained throughout our messages, the dates shown at checkout are estimated dispatch dates, not delivery dates, which was unfortunately misunderstood. You later advised a new date that you needed the item for, and I continued to keep you updated throughout. Almost every message you sent was replied to within the same day or within 24 hours. The order was refunded in full on 4th October, which has been confirmed by my payment provider. Kind Regards.
If I could leave zero stars I would
If I could leave zero stars I would, it’s been 3 months since I placed my order and I haven’t received the item or a refund despite me continuously chasing. I don’t normally leave negative feedback and don’t like to impact small businesses but I believe all customers should be aware of the issues I’ve faced so they can make an informed decision before using this company.
I placed an order for a personalised Thomas the Tank Engine water bottle on 27th June with an estimated dispatch date of 2nd-4th July which I naively assumed would mean delivery before 9th July in time for my nephews birthday. I sent a WhatsApp to them on 7th July to which I received a prompt response stating the dispatch times are only an estimate and that she was running behind with orders. She said she would get it on its way to me as soon as she could.
I then received an email on 13th July asking me to confirm the name I wanted on the bottle as apparently I hadn’t added any personalisation, I remember writing the name I wanted on the order but replied promptly to the email confirming the name. The email stated she was processing my order so I assumed the item would arrive soon after that.
On 28th July I sent a WhatsApp asking for an update which went ignored, it was sent out of hours as most of my messages were as I’m a single mum of a 3 year old with a full time job so the only time I get to myself is after 7pm. This isn’t really relevant but the seller seems to always reply to negative reviews with comments about out of hours messaging being a main component of why orders are late and communication is missed. I sent another WhatsApp on 4th August and again on 13th and again on 18th, all were ignored. Another excuse for the lack of communication will be that the seller was on holiday between 7th and 14th August which explains ignoring one of my messages but not the other 3.
I sent a message through the website contact form on 25th August asking for an update and finally got a response where I was fobbed off with another excuse, this time it was there had been an issue with her putting items in the wrong order on her system so my order was still pending. I gave her the benefit of the doubt and was told she would send the item as soon as she got more stock.
On 16th September I sent another message asking for a refund as I’d had no update and still had no item and mentioned that I’d be leaving a negative review, her reply was almost instant and she assured me I would receive a refund, she would process it the next day and asked me not to leave a negative review as it would impact her business.
I emailed again on 30th September asking where my refund was as I had still not received it and yet again another excuse came, supposedly the refund was processed on 17th September and she would have to contact her payment provider to find out what the issue was. Again I was asked not to leave a negative review and told I’d be updated by the end of the day. It’s been over 24 hours and I still have no refund so I feel like I now have no choice but to leave this review.
Adding a further note to this as the seller has replied stating I have received a refund. I can confirm I have NOT received a refund and I have basically been told there’s nothing much else she can do and to contact my bank and deal with it myself. A further example of the disgraceful customer service this company offers
27 juin 2025
Avis spontané
Réponse de Made Personally
Hi Laura - I’m sorry to see you have left a 1* review. As in our message exchanges - I repeat again my apologies for the extended processing time of your order and the disappointment this caused. I can confirm that your refund was processed on 17th September, and when you contacted me on 30th September advising it had not been received, I responded immediately and followed up with my payment provider, who have since confirmed the refund was successfully issued. I always aim to respond to all messages as quickly as reasonably possible, and I regret that this experience did not meet your expectations. Kind Regards
Absolutely amazing item
Absolutely amazing item, made to my request. Beautiful beautiful item
20 septembre 2025
Avis spontané
Customer Service ⭐️
My order was delayed and, as I couldn’t find contact details on the website, I requested a refund. The response I received was brief at first, but once I explained my concern about whether my order would arrive, communication was quickly resolved and a refund was issued. To my surprise, the product still arrived; and it’s absolutely perfect. I’m very thankful and will be ordering again (with a little more patience next time!).
29 septembre 2025
Avis spontané
Great tee shirts
It was lovely to find a company to personalize some family tee shirts for my grandson's birthday & parents. The tee shirts are surprisingly good quality and the pictures and colours are bright and clear. It was easy to order what I wanted and I was kept up to date with the expected time for delivery. I will definitely be buying again and can easily recommend.
10 septembre 2025
Avis spontané
Terrible customer service
Terrible customer service. Ordered a child's lunch box for school on 11th August, estimated dispatch 14th-18th August. I only received the item on 4th September! Far too late for school. I sent several emails, kept getting told it would be delayed but wasn't given an estimated date. Had to buy another lunch box for school starting. When it finally did arrive quality is just OK, poor quality zip used which oddly overlaps a few inches, looks like it's been sewn on wrong. Would be very difficult for a child to open. Would never have ordered if I knew what the service was like. I've noticed several replies to other bad reviews stating emails were sent out of business hours so weren't replied to, seems odd that a business doesn't pick up their emails the next day.
4 septembre 2025
Avis spontané
Réponse de Made Personally
Hi Ashley,
I'm sorry to see you have left a 1* review. It's a real shame to see this was written within minutes of an email being sent - giving me no opportunity to respond or discuss the matter with you before a review was composed.
Firstly I just wanted to acknowledge about responses to emails. Emails that are sent out of hours are of course responded to at the earliest opportunity the next working day. In fact, many emails and correspondence where possible are even replied to out of hours. In this case, I can see you had emailed on 4 occasions - on three occasions you had a reply within 10 minutes (despite being out of hours), next day, and same day. There was one instance we're an email was missed, my apologies, and you had sent a chaser 5 days later - having recognised this, the follow up email was replied to within 3 minutes.
With regards to the delay, this had been explained in emails. I fully appreciate the time sensitivity of all orders placed and have been working as quickly as possible to ensure any item impacted by a delay dispatched as quickly as possible. Please note, I do run the business entirely by myself and work tirelessly to help all customers, especially where something doesn't go as planned.
With regards to the quality of the item - all items are quality checked during the print process. In the case of the lunch bag you purchased, the printed part (lid) has to actually be fully removed for printing - during this, lunch box lid/cover is fully removed, then re-attached - at this time the zip naturally is checked in order to be able to remove and then re-attach the printed lid. The zip element you have shared a photo of - is designed this way for removal of the printed lid during cleaning.
I am aware you have sent a few photographs of the lunch bag - but these all appear show the zipper was attached and in perfect quality. The lunch bag is an item that has been sold many times, and indeed my children have the same lunch bag and have not had any issues with the zip. If an issue is was present during removal of the lid for printing, the item is replaced before being made.
Unfortunately, the item is as expected and the photos you have sent seem to confirm this.
I'm sorry if this is not the response you expected and again it's a shame I didn't have an opportunity to discuss this with you before you had composed a review.
Kind Regards
Bluey named water bottle
Named water bottle came today and would recommend this company. There was a delay due to time of year but the seller acted promptly and advised a new date which arrived on time! The Bluey water bottle is lovely and I’ve had two as they were so much nicer than some sellers. It was a bonus to have my granddaughter’s name on it for school. Yes I would definitely recommend this item.
4 septembre 2025
Avis spontané
Personalised polar express pjs …
Fantastic from start to finished the pjs arrived and are absolutely fantastic definitely worth ordering from this little business.
5 star all round .
Thank you 😊
24 juillet 2025
Avis spontané
Scam
Scam - Order never arrived. Sent multiple emails with no response. Warning - Do not order from here.
Company 'dissolved' on Gov.UK website
4 juillet 2025
Avis spontané
Réponse de Made Personally
Hi Rachel, I'm sorry to see you have left a 1* review. Unfortunately I cannot ascertain from this review which order your order relates to. I've taken a look under "Rachel" but cannot see any recent orders or emails under this name.
With regards to company status, I'm not sure what information you are looking but can assure you that the business I run is not in the status of "dissolved". Any information you may be looking at is certainly relating to another business.
Kind Regards
Do not buy from here
Ordered this item 11th August. Item was needed for my sons birthday on 24th August. I thought 2 weeks would be sufficient time. Received an estimated dispatch of 15-20th August. I hadn't heard anything regarding dispatch so on the 18th I emailed to chase up. I received a reply stating he was on holiday but would still be able to meet dispatch as expected. I asked for a cancellation which was refused on the basis that the item would definitely be received on time. It wasn't. Item was not received until 27th August. As this is a personalised item, they refuse returns. They should have firstly not allowed acceptance of orders if they were not available to fulfil a reasonable time frame and secondly should have cancelled the order when requested. Would not recommend this company and will not be a returning customer.
27 août 2025
Avis spontané
Réponse de Made Personally
Hi Gina,
I'm sorry to see you have left a 1* review. I wanted to take the opportunity to clarify some points. Firstly, just to note - I am a "she" not a "he" and have not given you any reason to make such an assumption.
As per our email exchange, the estimated dispatch date was clear when you placed the order and you accepted these when placing the order. These dates had already been adjusted to compensate for me taking a summer break with my family.
As you have stated, your order had an estimate of 15th - 20th. You emailed on the 18th asking for an update on your order, you had an auto reply to this advising that I had been on a break from 7th - 14th. I confirmed your order was in print processing and due to be dispatched in the estimated window, which again was shown to you when ordering and you accepted this when placing your order. I advised that your order was expected to be dispatched on the 19th.
Missing from your review, is that your order was subsequently dispatched on the 19th and this was on time within the estimated dispatch window. After this, until this review today, I did not receive any further contact from you regarding the order
Upon investigating with Royal Mail, despite dispatching within the estimate - Royal Mail had taken from the 19th to the 26th to make the first attempt of delivery, and then attempted a second time on the 27th. The order was dispatched in time to arrive by the date you needed the order, but Royal Mail have let us both down, which again you fail to mention instead you seem to suggest that this had been a fault of mine.
To clarify - you were presented with an estimated dispatch when ordering which you accepted when placing the order. You queried the order and the estimate was confirmed. Your order then dispatched on time within the estimate.
As I'm sure you will understand, once the parcel has been handed to the courier I cannot control the delivery times. I also cannot of course be aware of an issue or look into a matter unless I am notified by the customer. If you wish to raise a complaint with the delivery, I'd encourage you to raise this with Royal Mail as on this occasion they did not meet the delivery timeframe expected.
Kind Regards
Only giving this 4 stars at the moment…
Only giving this 4 stars at the moment as I haven’t seen the product yet (I will write another one when it arrives in a couple days) BUT Exceptional customer service. I messaged the company about an update on my order as I was worried the pyjamas wouldn’t arrive on time for my little boys birthday, but they were more than helpful and very polite, even offered to upgrade delivery service for free. Really did go above and beyond to help me out and I’m ever so grateful for them. Thankyou again☺️
Ps. It cost nothing to be kind, if you would like an update on your order or if there is a problem please be polite and patient with them. They’re trying their best, they’re managing a business as well as their own personal lives… it can get hard sometimes.
19 août 2025
Avis spontané
Fantastic quality
Really glad I found Made Personally the quality of the products is fantastic, ordering was really easy, communication has been really good & delivery was quicker than expected for a personalised order. Will definitely be ordering again soon. Thank you for helping make my boys birthday a little extra special ⭐️
1 août 2025
Avis spontané
Service Produced and Delivered Above & Beyond Expectations
9 fantastic t-shirts created to fit an 8yr old all the way through to grown adults in a matching theme. All were worn as part of birthday celebrations, produced in a variety of colours each with their own individual character and names. Fantastic quality, attention to detail and outstanding customer service. Completed in a very tight time frame that enabled us to sparkle and standout in the Bahamas celebrating a 50th birthday in style x
19 mars 2025
Avis spontané
I'm so happy with my order of birthday…
I'm so happy with my order of birthday pyjamas for my daughter they are really good quality my daughter loves them. So easy to order and delivery is really good. I will definitely be ordering again.
29 juillet 2025
Avis spontané
Ordered daughter’s pyjamas and tshirt…
Ordered daughter’s pyjamas and tshirt for her birthday, they arrived and her name was spelt wrong and arrived too late. Was refused a refund and offered to send them back and they would re do them, I sent them back and haven’t received any items back or money back and no response to my several emails I have sent!
1 mai 2025
Avis spontané
Réponse de Made Personally
Hi Jasmine,
I'm sorry to see you have left a 1* review. This comes after I replied to your email earlier this afternoon which is disappointing to read.
To clarify a few points from our correspondence:
You acknowledged in our email exchanges that the order was placed last minute and that you had misread the estimated delivery timeframe. The dispatch estimate did in fact overlap with the date the item was needed to be delivered. Your order dispatched on time within the estimate, 1 day earlier in fact than the end of the estimate. As such unfortunately whilst the order was dispatched on time - it arrived later than you had needed the order. Regrettably you only informed of this after the order had arrived.
As per our emails, a refund wasn’t refused — instead, I offered a resolution to remake and resend the items with updated personalisation. I also provided a prepaid return label to be able to return the order.
Your email following up on the status of this was unfortunately missed — for which I apologise — but I responded promptly within 15 minutes when you followed up again today, having recognised the issue hadn’t yet been fully resolved.
Kind Regards
My niece LOVED her pyjamas
My niece LOVED her pyjamas. Highly recommend and will definitely buy from here again.
18 juillet 2025
Avis spontané
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